LOT Polish Airlines

I flew from BRU to WAW and back. Flights on time. Check-in in BRU inefficient. Reactions of the crew unkind - upon entrance they were unpleasantly surprised that they had to greet me in English instead of standard Polish. The same for other requests. I got a sour reaction when I asked whether I need to pay for drinks which turned out to be inexpensive (Coke for 1 EUR) but it should be clear even without asking. Seats comfortable. Poor inflight magazine.

My wife and I flew from London to Warsaw on flight LO282 on Friday 4 July. We were surprised to be only offered a glass of water by way of refreshment. Only by reading the inflight magazine did we find that economy passengers had to pay for anything else. On arrival at Warsaw we had to stand by the belt for nearly 50 minutes before our bags arrived. During this time passengers were asking what the problem was only to be told that a number of planes had landed and it was a very busy time. This did not explain why bags from flights operated by other airlines were on the belts and being reclaimed by passengers. LOT should dispense with their baggage handling company at Warsaw and employ one of the other companies which clearly know what they are supposed to do.

CPH to VNO via WAW on 9th July 2014. Two short flights both on the Embraer 175. Plenty of legroom and seat width. The head rest can be adjusted to your needs. There was a little delay but landed on time in VNO. Staff on board very helpful and smiling. Got Water and chocolate bar for free while drinks and food was for purchase at very reasonable prices. WAW Chopin airport is bright and clean but beware it is very badly sign-posted. There are also very limited options for eating and shopping worth taking into consideration for a long layover. Will definitely fly LOT again.

An excellent flight from Frankfurt to Toronto. The food was outstanding one of the best in economy class we have had. Much better than the airlines that fly FRA-YYZ non-stop.

JFK-WAW-JFK. The food: In my experience if you book online and request a special meal on your ticket you're good to go right? Wrong! With LOT apparently you have to call ahead and make sure they got your message. I failed to do that so on the flight from JFK to WAW I ended up eating only rice. The meat sauce was abysmal. Same situation going back to JFK: nondescript grey meat sauce with noodles as first meal a salmon sandwich as the second meal (again no choice). Overall very disappointing and frustrating. But what really made me wish I had never set foot on that aircraft again was the unspeakable rudeness of the flight attendants. They addressed the passengers in an abrupt way that could only be construed as terribly disrespectful. Between themselves they talked very loudly. We arrived an hour earlier in JFK and since our gate wasn't ready yet we had to wait an hour for the airport to clear us. These things happen all the time when you fly frequently but the flight attendants were so vocally unhappy about it you would think this is the first time they had to go through that terrible ordeal!

Amsterdam-Warsaw-Tbilisi 29 May 2014. Tbilisi-Warsaw-Amsterdam 1 June 2014. LOT offers very attractive fare on this route with pretty short connections in Warsaw. They operate new Embraer-195 aircraft which is very quiet and feel quite spacious despite of just 2+2 abreast seating leather seats with a comfortable pitch. The leg Tbilisi - Warsaw was however operated by one of their old 737-400 with very tight pitch and narrow seats. Flights were on- time most of the crew were friendly. The service is limited to serving water and a wafer bar free of charge the rest of food and beverages can be bought from their Sky bar. I bought a sandwich / coffee combination which was less than 4 euro I think it's very affordable. The short connection in Warsaw (I had 1 hr 10 min between the flights) can be tricky if you need to change flights from Schengen to non-Schengen zone. There was a bottle neck with long lines to passport control and security check at the Warsaw airport so I really had to run to catch my flight to Amsterdam.

Excellent flight in Premium Economy cabin from Beijing to Warsaw. Check in smooth and took less than 3 minutes. With the Premium class ticket you can use fast lane through immigration and security check to skip all the queues. Flight departed on-time and arrived to Warsaw 50 minutes earlier. Comfortable seat with only 9 passengers (21 seats in total). Very friendly and attentive service with few rounds of drinks in between main services. The only downside is the choice of meals in flight from Beijing - only Asian choices and not very tasty. Food is served on chinaware great selection of wine and drinks (similar to Business class in other European airlines). My suitcase was damaged during this trip and that was sorted and fixed at Warsaw airport. Their product is really good since they started operating B787 Dreamliner. I would recommend them but probably not in Y class.

13th April flight 724 Tbilisi - Warsaw and flight 281 Warsaw - London. LOT must be the worst airline I have flown with. 3 hour flights very expensive tickets not even a sandwich or a chocolate bar. All drinks and snacks cost extra (high prices) nothing is free. Hardly any space for legs. No-in flight entertainment. Avoid at all cost.

WAW-FRA AMS-WAW everything perfect smooth check in (also for the flights operated by AC and UA) nice new lounge with few hot dishes big plus for the staff who even helped with printing documents from her own e-mail the printers are not available though WAW airport boarding smooth baggage tagged with priority tag arrived first on the way back from AMS. On board huge change in pilot - passengers communication frequent comments on the take off route landing. Crew smiled and joked with passengers Sky Bar process ok. Nice ciabatta with chicken. Overall very positive impression.

WAW-CPH-WAW February 2014. Embraer 170 both ways. Nice aircraft. Flights punctual. Quick service at interline desk in WAW. Quick security pass in transit (from non-Schengen to Schengen). Granted lounge access as LH frequent traveler. Travels faultless though un-eventful. No IFE. On board given water and chocolate only. Price list for additional intakes available and reasonable. Ordered Starbuck coffee (2.6 USD) and was on top given a huge free chocolate muffin as a Valentine surprise gift a nice touch. Staff were fine and did a good job.