LOT Polish Airlines

Toronto to Prague via Warsaw with LOT. The downside was the significant (almost 6 hour) layover in Warsaw on my outbound journey, but I was willing to make the sacrifice for the savings. The business class seat is full lie-flat seat with a very roomy interior and 1x2x1 configuration in the B787. I didn't care for the food, and I only ate one of the meals as the options in the menu sounded unappealing. The lounge in Warsaw was pleasant, though I did get bored waiting so long. One of LOT's agents suggested I go see the city in the long wait period I had, but I didn't want to be lugging around my laptop everywhere or risk getting lost or delayed in the snow-covered city in January. I should add that the second flight I had from Warsaw to Prague, was on a pathetic old plane with European style business class seating which just entails blocking a normal economy seat beside be, but I couldn't care less as the flight was just an hour long and easy to zone out.

Flew Warsaw to Beijing both ways with LOT Polish Airlines. My first flight on board 787. The first impression was nice, as there was much more space in overhead compartments than in smaller aeroplanes to put luggage and the window brightness was regulated. AVOD was also fine - the only flaw being silent sound at some movies, even when volume was set to maximum. Food tasty with a choice of meals. The weakest point was lack of free alcoholic beverages. The seats were comfortable, but a bit cramped (could have been much better, especially given how they praise them in TV commercials). Most of the staff were nice, though older attendants seemed to be annoyed and weren't very helpful. Overall pleasant experience.

Chicago to Warsaw with LOT Polish. Unfriendly staff, cold and poor food. A smooth flight, little leg room but comfortable seats. Quiet cabin. Overall, a comfortable 7 hour flight. No delays and a friendly captain who kept us updated throughout the flight. The entertainment options were very limited, with only 30 movies, 6 of which I thought were relevant. The beverage options were vast and served fresh.

After flying the outbound leg of the my LOT Polish Airlines trip on economy, which was not terribly comfortable, I upgraded to Premium Economy to end my vacation. The seats are far better with excellent leg room and width. The service and food top notch, a welcome kit, drinks and more attentive service. While it costs more and may not be something you do every time you fly, I highly recommend it if you can.

I flew twice from New York to Warsaw in LOT Polish Airlines business class. My TV was broken on the way and my seat was broken on the return. The cabin crew was unfriendly and almost bothered to be asked something. Customer service regarding damaged luggage is unsatisfying. (Broken suitcase on both trips). I was not expecting such experience and service travelling business class. Would not travel again.

This was a charter flight from Krabi to Warsaw but the crew and flight attendants was from LOT Polish Airlines. I was dissapointed the flight attendant were very rude if you want something they do it with discouragement. The food was horrible. But the seat was full flat so confort of sleeping was perfect. The inflight enterteinment was not as good as other Star Alliance airlines.

I booked this journey as part of LOT's opening specials for the Tokyo route at an incredibly low price. Otherwise, I probably wouldn't have considered them. LOT business class gets you Star Alliance miles, and is a really great product. Food far better than LH, relatively attentive and very curteous service, plenty of room and pretty comfortable seats. Decent IFE. The cabin design is pretty bland and the seat covers should be exchanged for a more exciting design than grey and blue stripes.

Although the flight out to Warsaw was good, the flight back to London was a complete nightmare, which was not helped by the staff on this flight. The company changed loads of things including the advertised plane we were flying on and their complaints people take up to 4 weeks to respond (if at all). Poland really needs to move into this century when it comes to customer service. Having said that if we did not have a young baby I would fly from Heathrow with them again, mainly because its a better airport, less distance to walk and the all round passenger quality/service was better (when we did not have a baby). However until our child is guaranteed not to cry we will use an airline which has more understanding staff and passengers, as with lots of Polish people seem to still bear the mentality of "I'm alright mate, sod everyone else", which is also apparent with the crew on my flight. Myself and my wife booked seats right at the back at a cost of GBP15 each (I think). We booked separately, but chose the back as we have a 4 month old baby. I had no email confirmation at all and we had no emails to check in/allocation of seats. When printing out the ticket 24 hours before, my wife's seat had been changed to 8C which is the other end of the plane! Changing our paid seating numbers without any prior notification is against the agreement we made with LOT. We chose the very back to be of least torment to passengers with our baby and he was very restless. The seat I ordered was the right seat, but it was not a Boeing 737 as listed on the ticket but an Embraer 190 which has 4 seats per row rather than 6, so instead of me actually being at the back I was also placed in a completely different seat, with no notice. Our baby was very restless and this plane only has one small toilet and very limited space in the back area, so we had to try and comfort him sitting down much to the annoyance of other passengers. We tried our best, but if it was the plane advertised then there would have been 2 toilets and much more room at the back, so it would have been easier. On boarding the plane, there were many business class and "priority boarding" customers. We were the only ones with a baby and were told to wait until everyone (approx. 30 people) had boarded (despite paying for our seats "at the back"). Our baby was screaming and the attendant was just ignoring my wifes polite requests (she is Polish). So much so several of the other passengers started to protest to her in our defence. She eventually begrudgingly let us through. The attendant was also not helpful. My wife was trying to stop him crying and she made her sit down, which made things worse. During the fasten seatbelt sign (turbulence) she let about 10 people go up and use the toilet without making them sit down! This is dangerous, I have never seen this on any other airline in 30 years of travelling! The main thing is that we were not given the service we were promised as LOT changed the plane, changed the seats, I had no confirmation and we had no other communications. The staff were not very supportive - we feel pretty let down really!

LOT Polish Airlines, Paris-Tbilisi via Warsaw. The flight attendants were very welcoming and open, and helped people's questions about tight connections. The flight from Paris to Warsaw was 2 hours. No food offered. European flights operate a "LOT Gourmet" service, where food and drinks could be purchased. Water and vafeles are free and offered once at the beginning of the flight. Warsaw–Tbilisi flight takes 3.5 hours and the same "LOT Gourmet" service with exactly the same limited choice. I advise that the management of LOT introduce on routes to Caucasus and the Middle East - My Premium Menu which is the new offer from LOT for routes between Warsaw and Beijing, New York, Chicago and Toronto. You can upgrade your meal (economy class) at the time of booking with additional payment. We are travelling 6-7 hours entire route (Paris-Tbilisi) with 45 minutes stopover in Warsaw and we are not able to eat. I believe that this will attract more passengers.

Toronto to Warsaw with LOT Polish Airlines was the worst experience I have had. The cabin crew are not friendly, rude, and grumpy. Communication is bad - the plane was 2 hours late for boarding and they weren't updating us about what was going on. Food wasn't appropriate for all passengers - they served ham sandwiches for breakfast unless you request something else ahead of time. Flight was uncomfortable, tight and uncomfortable seats for a long ride (7 hours).