LOT Polish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 501 reviews
5/10
3 star Skytrax Rating
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8/10

LOT Polish Airlines customer review

(United Kingdom)

WAW-HAN. Boeing 767. Very old plane. No "personal" entertainment and made a lot of "rattling/banging" noises on landing. Flight left 3/4 hour late but made up the time and actually arrived early in Hanoi. Main (evening) meal awful. Said to be chicken and pasta. Breakfast was ok. Coffee for both meals was good.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

LOT Polish Airlines customer review

(United Kingdom)

LHR-WAW. Boeing 737. Flight left 30 mins late but caught up the time and landed on time in Warsaw. Good flight but the food was awful. Stale soft roll.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
2/10

LOT Polish Airlines customer review

(Germany)

I was on flight 85 from Hanoi to Warsaw with connecting flight to Berlin. The Flight was scheduled for 11.55 but was delayed for 5 hrs. Unlike most passengers we realised there would be a delay 18 hrs in advance after having problems with the online check-in. Even though the airline was aware of a significant delay no effort was made to inform passengers. No information on our right to compensation under EU regulations was given either. Adding insult to injury the flight attendants on the plane ignored any request for information or service. At one stage I had the assistance lamp on for an hour before I gave up and went to the back to find attendants chatting leisurely. Breakfast consisted of a sandwich with cheese and water. No yoghurt or muffin as included in the regular meal. Again a sign of minimal effort. Even though this flight was relatively cheap it was not good value at all and staff made no effort to improve what was obviously a terrible experience. I would not recommend flying with this airline on a long haul flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

LOT Polish Airlines customer review

(Poland)

LHR-Warsaw. Flight was delayed 3 hrs due to fog in London but we were kept informed about any changes and LOT was one of the few airlines which actually landed into LHR that evening. Smooth and quick boarding into B737-400. Nice dark leather seats I had emergency exit seat with plenty of legroom! Very nice crew of 5 despite full flight did good job with service. Good English positive attitude always smiling responding to all call bells (and there were plenty questions due to delay). Big ham and cheese baguette with full bar service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

LOT Polish Airlines customer review

(United Kingdom)

LHR-WAW-Odessa. Round trip on B737 and Embraer 175s with a 4-hour layover in the WAW biz lounge. All sectors punctual very welcoming and friendly inflight service good food and beverage standards. My first time on LOT Polish Airlines and would recommend.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

LOT Polish Airlines customer review

(Vietnam)

BUD-WAW-HAN. The entire trip left a lot to be desired from the poor quality of the food to the surly attitude of flight attendants. The one bright spot was my seating arrangement I'm quite tall and I had plenty of leg room on both flights. The long flight from Warsaw to Hanoi was extremely cold. The flight itself was smooth and the timing great however there was no inflight entertainment.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

LOT Polish Airlines customer review

(Israel)

TLV-WAW-TXL return. TLV legs Boeing 737-400 TXL with ATR-72 operated by EuroLOT. Plenty of legspace. For some reason a charter plane was sent on TLV-WAW route in which there was poorer legspace. Service good with excellent hot breakfast and full bar. WAW-TXL-WAW full bar sandwich friendly staff.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

LOT Polish Airlines customer review

(Germany)

HAM-WAW-KRK return in Economy with Embraer170. Seating good (2-2). Both flights from WAW were more than 15 hours delayed. Bad information in WAW. They called for the flight opened the gate and then let the people wait. Info bad so nobody could leave the gate area although they must have known that the delay would be longer (because later they told that the incoming airplanes arrived much too late). Onboard service okay for short haul flights (free beverages on domestic and also alcoholic drinks on international flights with a light snack). FA's looked very serious no smile but not unfriendly.
Seat TypeEconomy Class
Value For Money 12345
no
6/10

LOT Polish Airlines customer review

(United Kingdom)

LHR-WAW-LHR economy class. First time I have flown LOT. Fairly standard offering nothing special about LOT cabin service. Other carriers are better in comparison.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

LOT Polish Airlines customer review

(Canada)

YYZ-WRW-PRA return last week. We flew to Warsaw on Air Italy chartered by LOT. Check in took 90 minutes. Hideous food inedible. No special meal provision for low sodium though reserved. Warm drinks served twice and never replenished though on their website LOT recommends one glass of water per hour. A few insolent and unhelpful staff. Not enough washrooms. The flight to Prague was on time well staffed clean. We arrived at Prague Airport on May 8 at 1200 for a 1430 flight to Warsaw and a connection to Toronto. The flight to Warsaw was delayed 40 minutes and we were worried that we would miss our connection. The gate crew at Prague arranged for a wheelchair for my partner who was unable to run through Warsaw airport. The flight attendant made certain we would be met at the gate and brought directly to the Toronto flight and flight was held for our arrival. We appreciated this service. The flight Warsaw to Toronto on LOT equipment was comfortable enough bathrooms and drinks. The marvellous measure of their service was that our luggage made it too!
Seat TypeEconomy Class
Value For Money 12345
yes