LOT Polish Airlines

✅ Verified Review | Prague to Larnaca via Warsaw. Prague to Warsaw on small Dash 8 which is ok, but in some days they operate this route by E175 which I would prefer. Plane had been delayed over and hour because of the weather which wasn't huge problem since I had 3 hours layover. We received small choolade bar and glass of water, for anything else you had to pay. One hour before my flight I've found out that second flight will be delayed as well almost 2 hours. It started with boarding, there were two lines, one for economy and second for business and with small children. Since there was a problem with some passangers at the economy line they opened second one. It was ok, until it was time for me, than group of 20 people with 3 kids came and they let me wait until they were processed (like it was only me and I got EU passport), so I had to squiezed myself into second line, but still like 30 people passed me. I boarded this old Boeing 737-400 (it's time to retire them), agian in some days this route is operated by E175, but unlucky again. Seat pitch in this plane is terrible, seats are new, but not confortable, only plus is that they have sockets so you can power up your phone. Cabin crew wasn't really great and they were not friendly. Only thing you've got for free was glass of water and chocolade bar which is not ok, on 3 hours and 30 minutes long flight, plus selection of meals that I can buy was really limited and not really tasty. Like it's not budget airline and even though I said this flight was only not supper expensive option it wasn't cheap either. Of course no IFE, screens or Wifi. So I cannot recomend this airline, I will fly with them only if I have no better option.

✅ Verified Review | Toronto to Pula via Warsaw. The plane was delayed by over two hours at Toronto Pearson airport. The connecting flight from Warsaw would allow us only 30 minutes to catch it. Many people on the plane lost their connecting flights, but luckily we made ours. The staff was rude on the plane and at the counters. Even asking that we be let off the plane first to catch our connecting flight was a big denial by the staff on the plane. On our return flight they forced both of us to check-in our baggage (proper weight) but claimed the size was too large (not true as a duffel bag can be squished). We fit our carry-on just fine in the cabin as carry-on on our first flight. But because there was no electronic self-check-in on the way back we got screwed by the airline. Because of this I could not sit with my partner. Many people were split up because the plane was completely full. The staff was unfriendly and unhelpful and did not tend to us when we had a question in line. They asked the people behind us what they needed probably because we didn't speak the language. Either way it was very odd that they skipped us and helped certain others. My biggest complaint is that LOT did not place my smaller than most bags on the airplane. I found this out after 3 days of arriving back to Toronto and inquiring about this numerous times at Pearson airport and LOT. The LOT contact center was disgusting and did not provide any information about my lost bag. Pearson finally said that it will arrive on the flight tomorrow (3rd day after arriving to Toronto). I can expect delivery on the 4th day if this is true information. I am just curious to see if anything was stolen from my bag. Not to mention that my keys were in there as I was caught off guard to remember to bring them on the plane with me. I wasn't able to access my home or vehicle in Toronto due to this. I will never fly with this airline again in my life. They get 1 out of 10 for the newer planes and the on-board entertainment. But for staff, service and headaches with lost luggage they get a big ding. The savings of a $100-$200 was not worth it.

✅ Verified Review | Warsaw to Paris. Flight was cancelled. The passengers were re-directed to the transfer desk. The queue was an hour-long. No annoucements of any kind were made. After an hour they told me they could do nothing for me (neither reimbursement not compensation) because everything had to be done online. Well, I do not enjoy queuing up for an hour for nothing when they could have just well told me and all the other passengers in the same exact situation what to do before wasted their time.

✅ Verified Review | Warsaw to New York JFK. Flight was delayed 2.5 hours. This delay resulted in a missed connecting JetBlue Airways flight to Syracuse. The airline gave me a voucher for hotel stay and breakfast. When I called the hotel they said I had no reservation. I came back to an empty terminal but was fortunate to find couple ladies from LOT that swore this has never happened before. So after about half an hour she said ok, we got you a room at the Hilton. I was relieved and started walking back to the AirTran. I decided to call the hotel to ask for a shuttle and tell them I'm on the way, this guy informed me I didn't have a reservation. By the time I came back everyone cleared out. I spent over nine hours at the terminal after already traveling for 15 hours. The people give you wrong and intentionally false information just to get rid of you. Too many option to pay a lot of money to sleep on terminal floor.

✅ Verified Review | Krakow to Warsaw on a Boeing 737-400. I arrived at the airport around 07.00. After security I went to the gate. 10 minutes before the scheduled departure time (09.10) we were told our flight will depart at 10.00. Slightly after 09.30 we started boarding the aircraft. We boarded using the jet bridge and it was raining outside. The cabin was very modern as it was retro fitted with slimline leather seats in 2016. The cabin was clean and so was the seating are with no gum on the seats or armrests. The legroom on LOT's Boeing 737-400s is excellent with lots of room between my leg and the seat. We departed after 10.00 and the crew apologised multiple times about the delay. The snack and drink service was better than usual with water, Pepsi, jellies and chocolate wafers being served. Shortly afterwards we landed at Warsaw only 30 minutes after scheduled arrival time. All in all I would say the flight was very good and the staff were very sorry for the delay even though it was not their fault. In my opinion the aircraft was very comfortable, better than other airlines I have flow to date. The flight was very cheap, around £25 considering it was booked around a month earlier. I highly recommend LOT but when booking connections at Warsaw with them I would recommend at least 2 hours time, just in case there is a delay.

✅ Verified Review | Chicago to Warsaw. Our bag was lost upon arrival in Warsaw. Claim was filed with LS Airport Services and I was given information with contact numbers/emails. It has been 4 weeks and bag is still lost. Daily phone calls to the LOT customer service numbers provided by LS are going unanswered or busy. Multiple emails are unacknowledged and unanswered. Extremely poor customer service.

✅ Verified Review | Amsterdam to Lviv via Warsaw. Worst airline I have ever dealt with. Zero customer service. When my baggage didn't arrive on my flight into Lviv, there was a LOT customer service booth with a girl inside who didn't know anything. She said to wait for someone else to show up. That person never showed up. My luggage is missing and there's no one to help me. Never use this airline, they may lose your luggage and you'll be on your own.

✅ Verified Review | Warsaw to London. Simply unacceptable. Our flight departure was shifting every 30 minutes and finally got a new departure time of DELAYED. Whatever that means for LOT. English language level very poor. No announcements regarding status of the flight. Combined with Warsaw Airport that makes a simply "not again" experience.

✅ Verified Review | Flew LOT Polish Airlines from Bucharest to Zurich via Warsaw. Normally I do not book business class for European flights, but this one was actually cheaper than the economy ticket for the destination on that day. Fast check-in, easy security check and fast boarder control although no fast track available at OTP. Two hassle free flights with easy connection at WAW airport. LOT lounge there rather too small for the number of flights respectively biz pax, but nice with a good food offering. Inflight food and service impeccable, although I would have wished an hot main dish on the (2nd) evening leg. One hour delay in WAW due to a thunderstorm.

✅ Verified Review | Košice to Riga via Warsaw. I would say that I flew with two different airlines. I really enjoyed my flight from Košice to Warsaw. We have very kind and helpful crew. Plane was small but I have lot of space for myself and seats were comfortable. (E95) When I had to ask some question during my transit, employees were helpful. Both flights from and to Riga were terrible. Airlines shouldnt use these DH8D planes. They are really uncomfortable and noisy. However cabin staff was kind and they gave us information about our flight.