LOT Polish Airlines

Was to fly from Warsaw to Cracow. Was not allowed on board due to 14 pax overbooking on a 46-seat plane. It all happened despite trying to check in 8 hours before departure time and despite being a status passenger. If I could I would avoid them.

Regularly fly from AMS to KRK via Warsaw. All in all basic experience seats are very cramped and padding is non existent but does not seem to be notably different from LCCs. Catering is alright just a snack on these flight nowadays. The most appalling thing is staff service as long as you don not ask anything or no flights are canceled delayed etc. Lot seems to work fine. Lately I had a few cancellations and that is the moment when staff get nasty and rude. They never seem to manage these kind of situations appropriately and will always try the passenger to blame for the airline's cancellations and delays etc and will never acknowledge their own mistakes. When they notice the blaming passenger strategy does not work they will always try the I do not understand / speak English excuse and send you from counter to counter and you are left on your own. So frustrating!

Flight: In last month. Warsaw-Barcelona on very new Embraer E195. Departure sharp on time arrival 20 min earlier. Great new and clean aircraft nice leather seats with a lot of legroom. Very nice enthusiastic and attentive cabin crew. Stylish uniforms I really liked their hats. All announcements in Polish English and Spanish. Very professional and detailed safety demo. Food was large hot baguette and big chocolate waffle plus many runs with full bar service incl. wines beers soft and hot drinks. Good info from the flight deck. Solid highly recommended professional service.

Flight: In last month. PAR-WAR-TBS return flight. The service is lower than average. However the European segment for Paris- Warsaw is ok since the flight time is two hours and a small snack is sufficient. Warsaw-Tbilisi flight was awful. We froze onboard and passengers were complaining to crew - no attention. The stewardess said that this is a regulation in the company. There is not much space for legs in their E-195/E-175. The flight time is more than three hours but there is no service of food. The same sandwich was served and the cost of ticket is 500 Euro. Never with LOT again! I would recommend travelling to Tbilisi by Turkish and Lufthansa. The price is the same but the service is much better.

KTW-WAW-KTW. Short day trip to Warsaw on both legs E170's (SP-LDD and SP-LDG). On the way to Warsaw landing 5 minutes earlier than scheduled and coming back we arrived 11 minutes ahead of schedule. On such short and also regional flights LOT served us cold drinks and some snacks. I recommend LOT because also for me (5' 8.9" ) it was so comfortable that I could almost straighten my legs under the seat in front. Cabin crew on both legs very polite and kind captain let me take some photos of the cockpit after landing.

AMS-WAW-KTW 14th June flight on time. Nice clean aircraft and very professional flight attendants. Food is just what you except for this short flight. Very good in-flight information.

ATH-KRK. Great plane E170 plenty of leg room. Both ways on time (5 minutes early on departures) service nice typical inter European service sandwich and beverages or beer/wine. I had ordered kosher dinner which was awful. There were selections of newspapers. Staff were typical and professional.

MUC-WAW-MUC very nice flight. Embraer 175 both ways. Very nice aircraft legroom was good. Flights left on time both ways. We were served a sandwich plus full bar service. Cabin crew was friendly. Warsaw Airport is bright and friendly. Would definitely fly LOT again on European routes.

WAW-ORD. Flight on time. Cabin half full so I enjoyed more space. Starting from April there are some novelties introduced - new meals on larger plates new selection of wines and spirits I noticed (finally) new amenity kit and blanket. They also introduced waiter service - no carts everything is served by flight attendants. It makes C class experience quite enjoyable. 2 of 3 attendants serving in this cabin were really friendly. Seat was ok but it was a day flight. For red-eye flights it might be a bit uncomfortable. Overall quite nice experience. After receiving 787 and its full flat seats it'll be really good product. For now I can see improvement in soft areas.

Moscow SVO-Warsaw Chopin. Check-in smooth lounge at SVO Terminal F surprisingly nice and well equipped. Flight on time brand new Embraer 195 nice blue leather seats good legroom. Very nice and approachable cabin crew good announcements in Polish English and Russian. Decent fresh baguettes served with full bar service. Cabin crew were quick to respond to call bells. Very clean toilets. Arrival 10 min early and bags delivered after 15 mins.