LOT Polish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 470 reviews
5/10
3 star Skytrax Rating
Filter Reviews by :
Show
4/10

LOT Polish Airlines customer review

(United States)

JFK-WAW-JFK . Very old plane seats extremely close together and nowhere to stretch your legs. Minimal overhead storage. The food served was barely edible. AV was one screen per cabin and the headsets were very outdated. The flight took off slightly late on both legs. Flight attendants professional but not friendly. Flights were cheap so you get what you pay for. From what I just experienced I cannot recommend this airline to anyone who wants to have a comfortable flight.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

LOT Polish Airlines customer review

(Poland)

Warsaw to Berlin on small E145. Crew helpful and professional. A lot of information from cockpit. Good drink selection. Tasty muffin was served good product for a short flight.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

LOT Polish Airlines customer review

(Denmark)

Hanoi-Warzaw-Copenhagen on B767 and Avroliner 170. Service in Hanoi check-in and lounge excellent. Checked through fast connection to CPH. Onboard service fine (long haul) - 18 seats in Business old design. Food and wines good main meal courses were very average. Tea and coffee not served hot but rectified upon request. New lounge in WAW are excellent. Had to leave airport to re-access Schengen terminal as the transfer check-point for direct transit was not open (did not open until 1 hour upon arrival many people were waiting as they did not want to leave transit). FAs English spoken very limited.
Seat TypeBusiness Class
Value For Money 12345
yes
8/10

LOT Polish Airlines customer review

(Singapore)

WAW-SVO on new E175 leaves 1030pm but due to time difference between Warsaw and Moscow arrives at 0230am. Although the aircraft is new and comfortable for a short haul you won't get much sleep. The staff was friendly and attentive. What bugs is that many of the Embraers at WAW board from the apron via bus rather than via a jetty.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

LOT Polish Airlines customer review

(United Kingdom)

Warsaw-Tallinn Embraer 195. Smooth boarding modern plane offered hot and cold drinks and a light lunch on this 1hr 45 flight.
Seat TypeEconomy Class
Value For Money 12345
yes
na

LOT Polish Airlines customer review

(United States)

Almost missed my father's funeral in Poland because of this airline. LOT was the only airline that made its passengers come to O'Hare on Feburary 1st day of the huge blizzard in Chicago in anticipation that our flight which was scheduled to depart at 9:55 pm would depart. After hours of waiting at the terminal they boarded us on the plane and made us wait until midnight to tell us our flight was cancelled. We were stuck at the airport because the blizzard became so bad that no taxis were running. The only bus running was in between the terminals. LOT gave nothing - not even a blanket to keep warm with. No transportation from the airport no hotel not even a cot and a blanket. ORD-WAW delayed over 2 hours which made me late for my connecting flight from WAW-KRK. Told me on the plane the flight was waiting for me and everyone else who had that flight - turns out they are liars. The plane never waited. Scheduled us for a later flight which was late by 2 hours. On the way home same thing delays delays. Unless you want to be stressed angry and late I recommend taking a different airline. The cheaper price is not worth it.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

LOT Polish Airlines customer review

(Switzerland)

Milan Malpensa - Warsaw - Wroclaw return in business. First leg an Embraer 170 which looked a bit tired inside but with comfortable seats in business class with 2-2 seat configuration with plenty of legroom. Service attentive and food above average with plenty of drinks. Second leg was in an ATR 72 of Eurolot which has the last rows reserved for business class passengers but with a common service for both classes (snack bar and water or juice). Aircraft looked old and was uncomfortable and very noisy. Return flights were on Embraer 175 (only recently delivered to LOT) and Embraer 170 which was in a much better condition than the previous 170 flown on the outbound leg.
Seat TypeBusiness Class
Value For Money 12345
yes
5/10

LOT Polish Airlines customer review

(Poland)

KRK-WAW-ORD. First leg a new ERJ175 comfortable seats short flight and good in-flight services. Connection in WAW ok 3 hrs connection in new terminal 2. but after arriving at the gate found out flight would be delayed by about an hour. B767-300ER is the same since I first flew it back in 1995/7 - old worn down seats no in-flight entertainment system just a screen in front of coach where most of the time is a map from Zoom airlines? Food was OK but not the best headsets didn't work well seats uncomfortable - mine didn't recline old cabin layout. Not recommended for those who want a comfortable flight.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

LOT Polish Airlines customer review

(Switzerland)

LHR-WAW-BEY BEY-WAW-GVA. They have discounts on Wednesdays because the flights are so quiet. LHR flight on a 767 belonging to LOT Charters - clean if a little tired. No one was in business class but it was economy class with the middle seat blocked. As there were so few people on the plane economy was the same and they let us all spread out - a row each. All other flights were comfortable new Embraer E170s with 2-2 layout. Beer and wine in economy although they keep it quiet and you have to ask. Cold food on all legs - sandwiches which were nice if simple and it might have been better for them to have served "breakfast" before landing rather than the meal after take off at 4:30am. Very friendly crew. The only downside is the complete lack of IFE which is fine for short haul but when you're flying to the Middle East that's 6-7 hours of flying. I would recommend them for short haul - not the choice for long haul.
Seat TypeEconomy Class
Value For Money 12345
yes
na

LOT Polish Airlines customer review

(Luxembourg)

A bright sunny day from Bratislava to Poznan took 11 hours. Reasons given by LOT in Bratislava and Warsaw (including in writing):"technical reasons" (many LOT aircraft are antiquated which explains pervasive delays on domestic routes). Reason given by LOT head office: Weather reasons. Stranded passengers are not assisted and not informed about their rights. Alternative solutions are not offered. This is one of 3 bad experiences I had with LOT where at the end for a lower price you get cancellations and huge delays without any notice and LOT lying to you after a cumbersome and customer unfriendly complaint process.
Seat TypeEconomy Class
Value For Money 12345
no