LOT Polish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 494 reviews
5/10
3 star Skytrax Rating
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10/10

LOT Polish Airlines customer review

(Italy)

A regular on MXP-WAW-MXP route. Service carried out with new E-170s: seats are very comfortable good legroom food and efficient crew. On around 30 flights I experienced just 3-4 delays which is acceptable. Ground assistance always good. I also flew on WAW-FRA route with a B737: relatively old plane very crowded but still good flight. In my opinion one of the best airlines for short-haul flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

LOT Polish Airlines customer review

(United Kingdom)

Flew Heathrow to Lviv via Warsaw. Both flights ran smoothly and more or less to time. Snacks and drinks on both legs even the short hop from Warsaw to Lviv. Crew friendly enough and tickets reasonably priced.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

LOT Polish Airlines customer review

(Poland)

LHR-Warsaw on 8/8. Brand new Embraer 195. Nice leather seats very good leg room good stowage space. Flight on time. Nice and professional cabin crew in smart uniforms fluent in English (and Russian). I like LOT's safety demo - it is detailed and well explained in both Polish and English. As for a service - refreshing towels full free bar service large baguette chocolate bar hot drinks many re-fills. Kids got a colouring books and toys nice touch! Good professional service highly recommended.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

LOT Polish Airlines customer review

(Israel)

Tel Aviv TLV - Warsaw WAW - Wroclaw WRO (July 2012) and back (August 2012). Warsaw - Tel Aviv - Warsaw Boeing 737-400. Warsaw - Wroclaw Embraer 175. Wroclaw - Warsaw Bombardier Q400NG (flight operated by EuroLOT). Boeing 737 a bit worn out but OK with great leg space. Embraer great! Bombardier new (from May 2012) - very nice. LOT excel on European routes. They serve snacks on domestic flights and sandwiches on European ones. In the last year sandwiches have replaced the hot meals on the TLV route which is a shame for a 4-hr flight! FAs very nice and great leg space.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
2/10

LOT Polish Airlines customer review

(United States)

Scheduled to fly on 6/30 from Newark NJ to Warsaw got to the airport 3 hours prior to departure informed flight had been cancelled due to technical problems with the plane which never arrived from Warsaw. What followed was total chaos. LOT employees at the airport had no idea what they were doing and they were rebooking people on other airlines at the speed of 45 mins per individual. After spending 10 hours at the airport we left without being rebooked. I was on the phone most of the night trying to get rebooked and after numerous errors made by LOT we flew out the following day on another airline. We came back on LOT on 7/23 and flew from Sofia Bulgaria to Warsaw and Warsaw to Newark. LOT employees in Sofia were professional and nice and knew exactly what they were doing. The short flight was ok however the 9 hour flight from Warsaw to Newark was not great. Their planes are very old without any entertainment choices and no water in the bathrooms. The food was so bad that even the bread was inedible. In addition I have emailed the airline regarding the occurrences on 6/30 and no one has even replied. Staff in Newark and NY need to be trained and the overall service need to be improved.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

LOT Polish Airlines customer review

(United States)

Warsaw to Chicago July 21 2012. Had booked 6 months in advance with confirmed reservations and seat assignments - at check in counter in Warsaw was told they didn't have my records even though I could see my name had a seat number on her screen - they were overbooked and gave my seat and my wife's to someone else had to fly standby and got on after visiting many different LOT counters. Of course the flight was 2 hours late - bad ending to a wonderful vacation.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

LOT Polish Airlines customer review

(Australia)

Several domestic legs flown during a 10 day holiday - Gdansk Warsaw Wroclaw Krakow all except one Levon Embraer 175 aircraft. Comfortable seats disinterested staff plastic cup of water and a chocolate bar. Would rate well as a no frills but this is a supposed full service airline. Only one sector on time. One sector code shared with - old noisy crowded ATR used.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
2/10

LOT Polish Airlines customer review

(Poland)

Was to fly from Warsaw to Cracow. Was not allowed on board due to 14 pax overbooking on a 46-seat plane. It all happened despite trying to check in 8 hours before departure time and despite being a status passenger. If I could I would avoid them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

LOT Polish Airlines customer review

(Netherlands)

Regularly fly from AMS to KRK via Warsaw. All in all basic experience seats are very cramped and padding is non existent but does not seem to be notably different from LCCs. Catering is alright just a snack on these flight nowadays. The most appalling thing is staff service as long as you don not ask anything or no flights are canceled delayed etc. Lot seems to work fine. Lately I had a few cancellations and that is the moment when staff get nasty and rude. They never seem to manage these kind of situations appropriately and will always try the passenger to blame for the airline's cancellations and delays etc and will never acknowledge their own mistakes. When they notice the blaming passenger strategy does not work they will always try the I do not understand / speak English excuse and send you from counter to counter and you are left on your own. So frustrating!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
10/10

LOT Polish Airlines customer review

(Poland)

Flight: In last month. Warsaw-Barcelona on very new Embraer E195. Departure sharp on time arrival 20 min earlier. Great new and clean aircraft nice leather seats with a lot of legroom. Very nice enthusiastic and attentive cabin crew. Stylish uniforms I really liked their hats. All announcements in Polish English and Spanish. Very professional and detailed safety demo. Food was large hot baguette and big chocolate waffle plus many runs with full bar service incl. wines beers soft and hot drinks. Good info from the flight deck. Solid highly recommended professional service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes