LOT Polish Airlines

✅ Trip Verified | Warsaw to New York. I travelled once with LOT and was the worst experience of my life. They waited 45 min for a passenger. The food was not taste at all. I won't recommended this company no anyone. They are unprofessional, with horrible services. To be honest I better fly with United Airlines than LOT Polish airline.

✅ Trip Verified | Seoul to Munich via Warsaw in business class with LOT Polish Airlines. The ICN-WAW leg was on a new B787 aircraft with full-flat seats. The seat was on par with any modern airlines: spacious and comfortable. The blanket and the pillow was also nice. The amenity kit was rather basic, and the toothbrush was not very good. The food and beverage selections were quite good, as good as any European airlines. The flight attendants were fairly friendly, although sometimes pushing the flight attendant call button did not produce any response. The in-flight entertainment system had some newer movies although the selection was somewhat limited. The music selection was really limited, ironic that we were flying into Chopin Airport. The WAW-MUC leg was on small Embraer aircrafts in 2x2 configurations. The business class seat was the same as the economy class, but with the aisle side seat kept empty. The food on this leg was also OK, given the short flight time. On my outbound trip, the flight from WAW to MUC was delayed for 2 hours. I have seen many reviews complaining about delays with this airline. Since my flight was the only one delayed on that particular day, it didn't seem that flight delays were serious problems with this airline. The lounge at Chopin International Airport was too small. Especially on my return trip, I could barely find an empty seat because the place was filled with passengers. The food and snack served in the lounge was OK. I would fly again if I am going to an European city where no direct flight is available. The flight experience, especially for the long-haul leg, was at least as good as with any major European carriers.

✅ Trip Verified | London to Chicago via Warsaw. I do not recommend Polish Airlines to anyone, we flew with them today and consistently had the worst service, resulting in us not making our last connection, sleeping in an airport, with them refusing to rebook our tickets without us repaying, leaving us stranded in the airport overnight. Firstly in our first check in, the lady from LOT left her shift in the middle of helping us, making us wait for the next person to come in. Then that flight departed an hour late with no warnings of delay. After that we left from Warsaw, leaving again 20-30 minutes late. This resulted in us arriving 20 minutes late to Chicago, and when we went to try to recheck our baggage there was no one at the desk, we ran around asking people until eventually the guy saundered up and rudely told us to go put our bags with the other airline. Due to all these delays we missed our flight by 2 minutes. When we called customer support we spoke to Caroline. She would consistently say she would call us back and hang up, then not call back. We spent 3 hours recalling them and arguing, and although we asked to talk to her supervisor, we had to wait two hours to finally speak to him. When the supervisor, got on the phone, he said that while our connection was below the minimal connection time (meaning they should repay us) that was only because of their airplane delay so they wouldn't help us book our next flight, and that since we "got lost" looking for where to recheck our bags (ie their employee wasn't at his station to guide us) it was our fault we missed the flight, and that if we hadn't "been wrong" we would have made it. This is the only airline I ever heard of that would make you pay for the flight you had with them again because of their aircraft delay. In the end, the customer service agent hung up on us, as did her supervisor, after both were being continuously rude, not answering questions, and blaming us for their errors in service throughout the call.

✅ Trip Verified | Hamburg to Gdańsk via Warsaw. Check-in in Hamburg started olny at one counter and first was served some passengers from economy line before business. Dropping luggage was quick and not problematic, however I had to extra ask for priority sticker on my luggage and for printing boarding cards (I was checked before online). My tools had to be dropped in oversize luggage. Fast track was quick but with some extra scans of my bag. I've wait in lounge which was nice by very heavy occupied. Flight was very quick and surprisingly on-time with as always very poor service on board. In Warsaw I had only 1.5 hour of waiting. Second flight was with propeller aircraft which was half empty and almost everybody had a window seat. This was first time I've ever flown with an aircraft fully operated by women crew (cockpit and cabin). Luggage comes on the belt very fast. I'm fully satisfied of this flight.

✅ Trip Verified | Vienna-Gothenburg via Warsaw in Business class. Excellent service on board, welcome drink and newspapers, good food, friendly service and then a bus for business class passengers to the terminal on arrival. Far better than is offered on Lufthansa, at a lower cost. Warsaw airport is easy to connect through. Flights left and arrived on time. My return flight was delayed, but I was informed 12 hours in advance and then after calling their hotline I was rebooked with no fuss on Lufthansa, actually getting me home earlier than planned! Excellent service on the ground and in the air

✅ Trip Verified | Flew LOT Polish Airlines from Milan-Warsaw and return. Aircraft clean with medium legroom and service with free coffee/tea/water, other beverages and food for a fee. Regular communications from cockpit crew, good staff. Both flights were smooth and pleasant. All in all nothing to complain about.

✅ Trip Verified | Munich to Minsk via Warsaw. LOT have very good connections between Central and Eastern Europe that enable flexibility for a decent price. They use mostly Embraer planes that are for me most confortable regional airplanes. Cabin crew is nice, professional with good language skill. My last trip was in this sense no exception. On KBP-WAW leg 737-400 was used. It was clean, fit, but seat didn't recline. No problem for 1 hour flight, but I would not like to fly longer in a cabin like this. There were also some annoying and needless setbacks. On line check in is customer unfriendly. For MUC-WAW I got the seat assigned, without any possibility to finish. For other flights I could choose max 3 different seats. What is even more strange. On some flights only window seats, on some only aisle seats. Specially strange as WAW-MSQ flight was less than 50% full and WAW-MUC 60-70%. KBP-WAW was delayed for an hour, no big deal, I think we all caught our connections in WAW but there was no information about this on the timetable, they kept us waiting for 1hr in queue before they started to accept the baggage etc. Not really pleasent. Security control in WAW lacks basic courtesy and boarding for WAW-MUC leg was chaotic cause at gate 4 were MUC passengers and gate 4N were BUD passengers. If you came from connecting flight you did not know where to stand and nobody to ask. Overall, nothing really bad, but a flight company that has ambition to be the biggest in central-eastern Europe should do it better.

✅ Trip Verified | Prague to Larnaca via Warsaw. This was first time I've tried Lot in premium economy on short haul flight and it was very pleasant. First flight was 50 minutes route from Prague and plane was changed in last minute to CRJ 900 from E175 and it was operated by Nordica, but crew was great and premium economy food was tasty (really no different from that in business class), problem is (as with business) you get the same type of seat as economy, but you get fast track of two checked in bag and priority boarding, so it was ok. Second flight was on Lot 175 and I have to say, when flying Lot try to fly route operated by this aircraft, because seats are really spacious, nice recline and tons of leg room (I've tried their 737-400/800 and seats are not comfortable there at all), also seats have chargers which is pretty good. To service part, right after boarding we got orange juice as welcome drink which was nice, crew was great and I really liked to food, we got served right after business class (all 5 people), just couldn't choose the hot meal, because they only had couple of them, but fish was good and everything was tasty. Overall this was really positive experience with Lot (unlike my previous one in economy), but when flying short haul tried to pick a day when its operated by Embraer instead of Boeing, because it was probably the most comfortable short haul economy class seat that I've experienced.

✅ Trip Verified | I flew LOT in Economy Class from Prague to Los Angeles, USA, via Warsaw, Poland, in December of 2017. I fould LOT's hard and soft products to be on-par or above other operators in the European region. Check-in via their Apple iOS mobile application worked flawlessly and the baggage drop at Prague airport had no line. The agent there was efficient and polite. The flight from Prague to Warsaw on an Embraer 170 was uneventful and encountered a slight departure delay, approximately 20 minutes, but arrived in Warsaw on time. Both the cabin and flight deck crews made timely and informative annoucements in Polish and English. The aircraft was clean and the staff served complimentary water and chocolate wafer cookies, along with the option of duty free shopping. The only item I noticed was that the seat covers were worn and in need of replacement, but it wasn't too bad. Warsaw Airport was small, easy to navigate, and the airline and border staff proficient. All were able to communicate in English easily. The Warsaw to Los Angeles flight was delayed two hours on account of a late arriving aircraft. The staff announcements were informative and no additional delay was encountered. The Boeing 787-8 on the second leg was immaculate and all fixtures fully functional. The economy seats were comfortable, with plenty of padding, and ample legroom. (I am 6-foot, 1-inches, for reference.) The recline was also sufficient without impeding the person behind you. The food served was outstanding, best food I've ever consumed in economy, and I've flown over 1 million miles to-date. The staff were professional and proficient though lacking in smiles, but not uncommon for their culture. The entertainment system was plentiful and functioned flawlessly throughout the nearly 12-hour trip. Again staff announcements were made in both Polish and English by the cabin and flight deck personnel. My only issue with the second flight was bathroom cleanliness. It appears the staff may not observe the condition throughout the flight and a small effort to keep it clean and orderly would have made a big difference, but this was the only issue encountered. Overall, I found LOT to be an excellent option on on European travels. The staff were polite, efficient, and competent, the planes were comfortable, and, apart from some delays and some very minor issues onboard, as mentioned, the trip was comfortable and enjoyable.

✅ Trip Verified | Flew LOT Polish Airlines from Dusseldorf to Gdansk via Warsaw. Very great leg room and the seats were good. On every seat you have a socket. Every seat has a moveable headrests. The ground and cabin staff were very friendly. A coffee, water, tea and chocolate bar is free. I must say that the food on board was good and very cheap. The flight arrived to the destination on time. This flight was very comfortable and I had a really enjoyble flight.