LOT Polish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 494 reviews
5/10
3 star Skytrax Rating
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8/10

LOT Polish Airlines customer review

(United States)

Chicago to Warsaw booked premium economy on dreamliner but once it got grounded I got a free upgrade to Business Class both ways. Service was great. Business lounge at Chicago was excellent but no TV? Onboard greeted with Champagne or juices. Dinner was 5 course of excellent quality. Good selection of wines and drinks. Service was quick and polite. Seats were comfortable but not fully reclinable. Bag came out first as it should be.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

LOT Polish Airlines customer review

(Poland)

WAW-LHR-WAW. Both flights onboard a 787-800 Dreamliner. A very comfortable plane with great windows and large screen IFE system. The choice of films were somewhat limited but guess it was because it was a promotional tour flight in Europe. The outbound flight was delayed for an hour with very little apology from the captain but generally the crew on both flights were good. Just hope the 787 will be back in the skies again soon.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

LOT Polish Airlines customer review

(Greece)

PRG-WAW on B787. Plane arrived 30 minutes late due to bad weather at WAW they text us the delay information on my mobile. The airline was fine for such a short trip. Unimpressed with the new aircraft. The 3-3-3 seating configuration in economy very narrow seats and unpleasant for long trips. The pitch of the seat is 31 in and the with 17.3 in. Only two airlines have 2-4-2 seating configuration and probably will be better with seats of 18.5 in width. Nice IFE with 14 movies and best of all a Survey from the customers (very nice).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

LOT Polish Airlines customer review

(United States)

I have flown return between WAW and PRG. Good service on this short flight. My caveat with LOT is an unhelpful agent when I called to change flight for the same day in the same class of travel and same price. Small things make a huge difference when choosing airline for travels.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

LOT Polish Airlines customer review

(United Kingdom)

LHR-WAW return. Short-notice flight ticket purchased 14 hours before departure at a surprisingly low price. Both flights 10-20 minutes late but not an issue for me. Embraer 195 to WAW Boeing 787 Dreamliner to LHR. Both flights appeared full. Excellent service particularly on the return leg in the Dreamliner - multiple drinks rounds and very pleasant helpful FAs - it felt like a long-haul flight. Flying in the new 787 was mostly a very pleasant experience though the seats would be uncomfortable on long-haul flights and the tray table had not been cleaned. Usual long wait for bags at WAW and the usual bus to the terminal.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

LOT Polish Airlines customer review

(Poland)

2/12/12 Warsaw-JFK Business Class. Smooth check-in at Warsaw Airport Business Class desk Priority Lane through security two lounges to choose from. Flight on time with B767-300ER. Refurbished Business Class cabin but still looking a bit worn out however seat controls worked properly. Very friendly and attentive cabin crew took my coat offered champagne orange juice or water with some newspapers explained how the seat works etc. After take off Purser greeted every Business passenger individually offering menu wine list and explaining dining options. Opted for regular service and it was fantastic. Tasty traditional Polish dishes 5-course dining with good wines and those little touches like small chocolates cherry liquor No carts on a cabin everything served by hand by knowledgeable and friendly FAs. Given small Digiplayers with some movies TV shows music and games big cart with snacks fruit basket sweets cakes little sandwiches were put in a galley as a mid-flight snack. Before landing we were served hot dinner. Landing cards and customs forms had flight number and date written already so attention to details was superb! Before landing all passengers received small photo album with old LOT postcards nice touch! Bags were delivered when we get to the carousels. Great service fantastic cabin crew can not wait to fly their B787!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

LOT Polish Airlines customer review

(Czech Republic)

Prague to Warsaw round trip on the new B787 Dreamliner. Put on scheduled flights as part of its European promotional tour. The online check-in is a breeze and so was the boarding process on both segments. LOT went out of their way to show off the new jet even providing headphones and activating the AVOD IFE for the 1-hour flight. Economy seating is reasonable with decent legroom adjustable headrests if a little tight at shoulder level in window seats. There's in-seat power (AC+USB) and great entertainment options. Even on a short trip drinks and biscuits are served. For the flight back we got upgraded to Premium which easily matches some of the European business products. With 2-3-2 seating it's way above your usual premium economy: spacious seats adjustable PTV screens priority security check and priority boarding in WAW welcome drinks served. LOT's 787 is a huge step forward but the airline itself offers a very solid product.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

LOT Polish Airlines customer review

(Poland)

Route WAW-MAD R/T on board of new Embraer 195. Nice leather seats very good legroom quite good comfort - I like LOT's Embraers for 2-seat rows. Nice and helpful cabin crew. Catering: drinks (juices water coffee tea or wine) sandwich and sweet snack. Minus for delay on first leg.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

LOT Polish Airlines customer review

(United Kingdom)

LHR-WAW-KRK return. Baguettes only provided on WAW-LHR leg dry snacks on all other legs. Ageing ATR-72 on KRK-WAW flight - seat wouldn't stay in upright position. Cramped LOT Charters 737 used from WAW-LHR. Flight arrived early at LHR. Not as good as previous flights with LOT but ticket was a bargain price. However I'm tempted to use BA next time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

LOT Polish Airlines customer review

(Poland)

18/11/2012 LHR-WAW. Smooth check-in in T1 at Heathrow. Boarding started 30 mins before take off time. 737-400 but fitted with nice and comfortable dark blue leather seats clean and with a good legroom. Very pretty and smart uniformed cabin crew helpful with finding seats baggage space newspapers magazines. Very good and professional safety demonstration. Service started 20 mins after take off good sized baguette with seeds cheese veggies chocolate waffle and full bar service incl. wines and Polish beer. Second run with drinks while cleaning after meal service. Cabin crew very attentive always smiling and approachable. All information from FAs and Captain in both Polish and English. Landed in Warsaw 20 mins ahead of schedule parked right next to LOT's new B787 Dreamliner which was also announced by Captain. Great flight very good airline totally recommended. Paid 129 Euro for one way ticket booked a day before!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes