LOT Polish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 693 reviews
4/10
3 star Skytrax Rating
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2/10

"a punishing lack of legroom"

(Poland)

Trip Verified | LOT going downhill. The new planes have paper thin, uncomfortable seats and a punishing lack of legroom. Service on board is poor, food is poor. Ground service is worse. On a round-trip to LHR from KRK I was seated apart from my wife both times, despite open seats. WAW gate staff refused to move us, said to find seats once on board. I went to service desk and they were shocked, and called the gate to make them switch us. Delayed both ways. Might as well fly Ryanair or easyJet, it's the same garbage now.
AircraftBoeing 737 max8
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLondon Heathrow to Krakow via Warsaw
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"regret choosing this airline"

(Canada)

Not Verified | Toronto to Yerevan via Warsaw. Regret choosing this airline. Flight from Warsaw to Yerevan was delayed for 1 hour 45 minutes 2 hours before boarding. Then my flight was cancelled without explanation from Warsaw to Toronto. No compensation was provided. Called to LOT in Warsaw and was waiting for 60 minutes and nobody picked up the phone. After that decided to write an email 4 days passed still no response from them. Price for the ticket was not cheap. I flew before via Ukrainian Airlines and can say that they are way better than LOT. Will try not to fly via LOT in future and won't recommend this airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Yerevan via Warsaw
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"Worst airline I've flown"

(Italy)

Trip Verified | Singapore to Venice via Warsaw. Worst airline I've ever flown with! 1 hour delays for both flights I took from and to Singapore. Also very poor service during the flight, they served drinks only once during a 12 h flight. Food was terrible, barely edible. The inflight entertainment was very poor with only few languages for the films. Finally the cabin crew wasn't kind and professional, poor English speaking and availability. Never will I fly with this company
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSingapore to Venice via Warsaw
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Overall very good flight"

(Poland)

Trip Verified | New York JFK to Warsaw and flight on time. Two meals served; one after take off (hot), another one before landing. Drinks served a few times, also available in the rear part of the plane. Surprisingly wide choice of good movies, including the current year hits. I had seat 28D which next to the aisle in the middle part of the plane. However, as there were some empty seats, I had all 3 available for myself, which was very good for the night flight. Overall very good flight.
AircraftBoeing 787-8
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York JFK to Warsaw
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"The aircraft are okay"

(France)

Trip Verified | Paris to Warsaw. I like flying LOT mostly for its staff. The aircraft are okay and similar to Air France flying on the same route. Economy class is not served any meal, just a chocolate bar. I miss the last minute business class upgrade option that I often use in AF.
AircraftBoeing 737
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteParis to Warsaw
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Choose a better airline

(Spain)

Trip Verified | London to Singapore via Warsaw with LOT. I liked this airline before and thought it was worth trying. Big regret. The connection is almost impossible to make it, flight from London-Warsaw is delayed almost every day and LOT wont wait for you. Bigger airlines usually wait few minutes if they know there are passengers with a connection just landing. LOT cabin crew kept saying they’d wait but the reality is that the flight to Singapore never waited. As they don’t have a daily flight, the alternative to take us to Singapore involves wasting 24 hrs of travelling back and forth. And absolute waste that could be avoided. The worst part was the crew promising that they have communicated the other plan and that they were waiting for us. They literally said ‘dont worry sir, we’re a people driven airline and the connecting flight will wait’. Huge lie. Its not worth the risk. Choose a better and more responsible airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Singapore via Warsaw
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Overall, excellent service"

(United States)

Trip Verified | Newark to Tel Aviv via Warsaw. It was our first time flying on LOT Polish Airlines. Flight attendants were polite and professional. Newark to Warsaw was on the Boeing 787-8 with a great entertainment system and comfortable seats (and I am a tall guy over 6 ft in height. Food was delicious and the flight attendants provided non-stop drinks before, within and after food service. Second flight (Warsaw to Tel Aviv) was on the relatively old Boeing 737-800, however, seats were ok for this 4 hour flight. The flight attendants provided an excellent service (even with no food on this 4 hours flight). Our luggage arrived very quickly at Ben Gurion Airport and we were out of the airport in less than 1 hour after landing. On the way back from Tel Aviv, we flew in the same itinerary. The plane from Tel Aviv was a brand new Boeing 737-800 Max, however, without an entertainment system. On the flight from Warsaw to Newark, we received outstanding service and delicious food, and arrived 1 hour early to Newark and our luggage was already on the carousel after we passed immigration (which took about 20 mins). Overall, excellent service.
AircraftBoeing 787-8
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNewark to Tel Aviv via Warsaw
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Drink service was frequent"

(Germany)

Trip Verified | I flew from Stuttgart to Chicago viw Warsaw in Premium Economy. Check-in in Stuttgart was acceptable, although it was very crowded. Security check was fast. Priority boarding didn't really exist. Onboard, we were seated in row 7, which usually is economy, because they offered it for Premium Economy passengers. That's bad because they wouldn't have realized us having booked Premium Eco, but we just had to remind them. Drink service was frequent, the breakfast was excellent. Flight arrived on time then. I can really recommend changing in Warsaw as the ways are really short and you can find the gates easily. On the 2nd flight, they also didn't really care about priority boarding. The Premium Economy seat is in my opinion one of the best in the world, I just have to complain that some parts were broken and that it was impossible to leave your seat if the man in front of you fully reclined his seat. Both 2 meals were excellent and the drink services were frequent. The young cabin crew was really nice and caring. But at last, I really have to mention that the IFE was really poor. Screen unresponsive and hot at all times, the selection of movies was wide but none of the movies was attracting my attention. Really no airline to choose if you want to be entertained during a long haul flight.
AircraftE195 / Boeing 787-800
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteStuttgart to Chicago via Warsaw
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"never fly with this airline again"

(United Kingdom)

Trip Verified | Tokyo to London via Warsaw. Just like flying with a budget airline. So disappointed. Tasteless food, toilet seats couldn’t be opened. Very delayed flights on the way back. There is a very little selection of movies to watch on their entertainment. Flight attendants can’t be bothered to say hi and good bye. Will never fly with this airline again.
AircraftDreamliner
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTokyo to London via Warsaw
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"No help for passengers"

(Germany)

Trip Verified | Warsaw to Hamburg was scheduled for 5 pm to be operated by Nordica / Regional Jet frm Estonia. Check in 1 hour before and they told me that flight is on time. At boarding time (04:30 pm) the flight was cancelled. They asked all passengers to claim bags on belt 3 and got outside to LOT ticket counter for rebooking. The handling agent at the gate sent one guy to show the way who was so fast that a lot of passengers could not follow. Fact is that in this week about 50% of the flight between WAW and HAM operated by Regional Jet have been cancelled. What is going on? I arrived in HAM 15 hours later the next day with the help of Lufthansa who brought me home via Munich. Furthermore LOT should send management to other airports to see how such issues can be handled in a professional manner. Why is there no counter in the terminal to rebook? They should look in FRA, AMS, ZRH, LHR were the home carriers have transit counters with agents who can help. For passengers with hand luggage only they do not need to collect bags and at 05:00 pm there were may flights to Germany which some passengers might have been able to catch if no 2nd security check was in the way! Is there no way to handle the checked bags. At a CJ900 there are not too many. No comment about EU compensation rights. "Contact the customers service". No help for passengers who asked for a rental car to drive home. (Its 7.5 hours drive and can be done by 2-4 drivers who change in driving from time to time). I think they have to understand at LOT that some people after a working week in another country only want to get home. LOT needs to understand what Customer orientation means. And I wonder what this Estonian airline is good for and if their planes are ok or just scrap!
AircraftCJ 900
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteWarsaw to Hamburg
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no