LOT Polish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 494 reviews
5/10
3 star Skytrax Rating
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1/10

LOT Polish Airlines customer review

(Canada)

On September 28th at 8pm my husband and I were scheduled to depart from Toronto and travel to Israel (scheduled to arrive Sep 30 at 4am local time) with one scheduled stop in Warsaw. Arrived at the airport for 5pm to check in. By 8pm no announcements had been made in terms of any delays but our flight was not being boarded. The flight crew was 15 minutes late. When travelers started making inquiries it was announced that repairs were being made to the plane and it would be delayed for at least another hour. Boarding was not announced until 11 pm once the flight was boarded we spent another hour in the plane waiting for the flight to take off. Midway through the flight it was announced that the plane was having issues and that an emergency landing was being made in Iceland. Upon arriving in Iceland no food or hotel vouchers were handed out and no information was provided as to next steps for at least an hour. We spent no less than $70 on food coffee and water while waiting at the airport. Food vouchers were not provided until 2pm - about $15 per person which was not enough to buy much more than a drink and sandwich. Information about the flight to Warsaw was not provided for 3-4 hour after landing with no definitive instructions as to when another plane would be available. We missed the day that we planned to spend in Warsaw and also the connecting flight from Warsaw to Tel-Aviv Israel. Once we finally arrived in Warsaw we were thankfully given hotel taxi vouchers and boarding pass to Tel-Aviv through Moscow. In Moscow we spent roughly another 4 hours at the airport and another $100 between the two of us for food (no vouchers were provided). From Moscow we finally caught a flight to Tel-Aviv arriving in Israel 20 hours later than expected - 12am local time on Oct 1. Overall we were extremely disappointed with the service received - 3 lay overs instead of the scheduled 1 - and the lack of communication between the airline and travelers. We missed 2 days of our trip.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

LOT Polish Airlines customer review

(Poland)

WAW-PEK in economy premium with brand new B787 dreamliner. The flight was excellent with the very high standards from the cabin staff. They were helpful friendly and chatty. Seats were spacious and comfortable. ICE entertainment system needs to be updated as choice of entertainment is rather poor. The dinner and breakfast were both tasty. Flight on time. Noticeably improved service compared to last experience. Highly recommended.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

LOT Polish Airlines customer review

(Czech Republic)

Warsaw - Chicago with new Dreamliner. It was very comfortable a lot of space clean toilets the flight was on time. USB charges and dimmable windows are great. The entertainment was a shame! Such an amazing modern plane and they give you just two movies for free for 10 hour flight and want you to buy the others I have never seen this anywhere else. I also didn't like that during night they dim all the windows and lock it so you cannot make them lighter and at least look out of the window when there's nothing to watch on your TV and you cannot sleep. It was very cold at Warsaw Airport.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

LOT Polish Airlines customer review

(Egypt)

Cairo-Warsaw-Wroclaw 8th Sep Wroclaw-Warsaw-Cairo 20th Oct. It was as expensive as Lufthansa but they don't offer a meal or even some drinks for a more than 4 hour flight! Its service is just like a charter but the difference that it is much more expensive. They are so strict on the weight. There is not even 1 screen or any sort of entertainment on these flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

LOT Polish Airlines customer review

(Poland)

We did choose LOT from Warsaw to Chicago and were pretty disappointed. Very small portion of food and seat was very narrow. We did not feel very welcome and we can not recommend LOT to others!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

LOT Polish Airlines customer review

(Israel)

LO151 August 10th 2013 (WAW-TLV). Although booked flights including meals (Child meals) LOT decided to change the airlines contract and drop the catering service for short haul flights. Failed to notify us. Onboard I was left with no solution and two starving children. Furthermore we reserved a window seat although once boarded we discovered there was no window at that specific seat. One of the worst companies I have flown (and I'm a star alliance frequent flyer). No real entertainment on board Avoid at all cost especially with children!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

LOT Polish Airlines customer review

(United States)

Took a recent flight with WAW-BCN on an older 737-400. The aircraft was in an awful shape. Cabin was dirty with two different types of economy class seats of different sizes colours and comfort level. Only one bathroom working for over 120 pax that smelled worse than an outhouse. Flight delayed with no explanation. Never again will I fly this airline or should anyone else considering there are much better priced airlines out there that at the very least keep the cabin hygienic. Cabin crew was pleasant.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

LOT Polish Airlines customer review

(Canada)

LO 045 24Sep WAW-YYZ. Boarding was quite chaotic due in part to the number of families and wheelchairs. There was literally no priority given to J Class customers despite the signage and demarcation at the gate. Two boarding doors were used and that was helpful. The aircraft was well maintained and the crew was very attentive during the pre-departure process. Seats were spacious and comfortable. The onboard product is not as slick as some other airlines but I have no complaints. The food was plentiful well prepared and nicely presented. The wine list was very respectable. The IFS system lacked depth of selection but otherwise adequate. The highlight of the journey were the purser and two flight attendants working in J Class. They were absolutely charming and very attentive. Hats off to LOT for the calibre of their flight attendants and the upgrading of their J Class product. I would not hesitate recommending LOT to friends.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

LOT Polish Airlines customer review

(Australia)

First and last time I will fly LOT. Returning home on LO 355 18/8/2013 when checking the flight details Sunday morning to my horror our flight was showing Warsaw and not Frankfurt as its destination. Numerous calls to the airport then LOT and finally found that the airport put the wrong information on the internet. At airport the check-in staff couldn't or wouldn't tag our luggage to our final destination Sydney Australia. Her English was poor as she tried to insist that we speak Polish to her. Once on board the food and beverages had to be paid for. We had to pick-up our bags and recheck them at Frankfurt for Dubai.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
9/10

LOT Polish Airlines customer review

(Canada)

YYZ-WAW with a stop in FRA. FRA-WAW portion was operated by a LO E-175 aircraft. This was on July 24 2013. After arriving from the connection flight from YYZ I went to the boarding gate and waited. The check-in process was efficient and smooth and the Polish cabin crew were friendly and welcoming (the younger flight attendant serving the drinks in my area was not as friendly but still pleasant). I was pleased with the wide array of drinks available on the flight as there were even plenty of alcoholic options. A sandwich was provided which was to my surprise very good and quite plentiful. The flight landed right on time at WAW and in general I thought it to be a great flight. The spoken English of the flight attendants could be a bit better but apart from that I though t it to be a great flight with nice and friendly service. I wouldn't hesitate to fly LOT again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes