LOT Polish Airlines

Not Verified | Pathetic experience. Flight got delayed 3 hours. Departure time was 0800am but still standing at IGI, New Delhi. No Air condition. Crew behaviour very rude and no contact with passengers apart providing water. Moreover, staff behaviour was very unfriendly. I would recommend that it's better to choose some other airline if you can. Passengers are sitting in the plane from 0800am onwards and it is 10:20 am but no strong response when it departure. Please please avoid booking LOT if you have other options.

✅ Trip Verified | We supposed to fly from Chicago to Warsaw on June 9th. The flight was canceled 8 hrs later. We spent the night at the airport and then got rebooked to the next day. When we showed up the for the next day, we were told that they rebooked us on stand-by and there were 20 people ahead of us. We got rebooked again. Two days later we made it to Poland. We got $12 voucher for the entire night and horrible hotel for the first night. Nothing for the second night, no transportation refunds, etc. I requested the 600 EUR compensation. It took them 30 days to look into it. Then I had to fill out a form with my bank information for the transfer. 30 days later I still didn't get the funds. When I called the first time, (28 days after the form was submitted) they told me that it hasn't been 30 days. When I called 43 days later they told that the money was send a month ago and since I haven't received it, I can fill out another form. I was told that I can't talk to a manager and the person I talked to refused to give me their full name. Honestly, I can't imagine worse service. We decided to buy the tickets because they were cheaper. They are reasons why they are cheaper. I highly recommend paying little bit more and fly on more reliable airlines.

✅ Trip Verified | The worst experience ever with this airline. They cancelled my flight and when I asked to rebook for another one (the closest one), they said no tickets. Also, I confirmed that the next day I had 2 flights in Canada, Calgary and another city, but they just said it was not their fault. Also, I found that the Twitter site was available tickets for morning flights but they continue to say that they have only evening or the next day. The employee didn't know any info. After they sent us to some hotel when surprise no my name and 5 other people on the list. We waited another 1 hour at the reception. In the end I bought tickets with Wizz Air and came to Paris through Rome. Too much time, too much headache. Never newer again business with LOT!

Not Verified | Where do I begin? First off LOT decided to charge us for our baggage, when it was included. Charged it as excess when it was all under 23kg and 1 per person. Never heard of it using third party than baggage is not included in a international flight. Next food was very gross and poorly done. Not edible. The stewardesses are so rude and honestly I was shocked at how bad the interaction was. Like do not ask for anything. My 11month old fell asleep on me and they decided to have a full blown loud conversation about selling on board with another passenger in front of me. Of course woke up the baby. I have not flown in 10 years and was very disappointed with the experience. Fly any company besides LOT! All this on top of an hour and half delay because of plane problems. Normally wouldn't be an issue if you don't have a 11month old, 4 and 6 year old with you. This review included to my destination and coming back.

✅ Trip Verified | The worst airline I have ever travelled on. They cancelled my connecting flight and refused to give an alternative flight for over 20 hrs. No compensation or hotel will be provided to you in case of cancellation. I had to sleep in the airport for 2 days as I wasn’t leaving the airport due to the situation.

✅ Trip Verified | One of the worst business class services I have ever experienced. Don't waste your money, fly another airline! They are not helpful at all and they behave like they're doing you a favour by doing their job. Extremely disappointed, never again.

✅ Trip Verified | Terrible experience. I couldn't board my outbound flight due to recent changes in visa requirements. They said it was my responsibility, though I would appreciate a note about the change instead of 5 emails try to sell me an upgrade. Whatever I bought new tickets. The worst part is, they cancelled and resold my return ticket without any notification and refused any sort of refund. Never again will I be dealing with them.

✅ Trip Verified | I am moving and was on a tight deadline and budget, yet my flight got cancelled and they refused any compensation, alternatives, or assistance to begin with! I spent all night alone at the airport, no “information” people available, though it is literally their job. Now, they lost my luggage too and are literally pretending to not know anything about it. No willingness to cooperate or communicate in any way by anyone. The worst flight of my life, because this flight literally ruined my life.

✅ Trip Verified | I followed the order of flights Gdansk Warsaw Vilnius. I was late just for the one of the flights Warsaw to Vilnius and I agree that Gdansk-Vilnius route was my fault. But now I speak about the return flight Vilnius to Gdansk via Warsaw 30 days later. LOT cancelled my flight from Vilnius to Gdansk and did not inform me with email. I did not miss the second leg. Lot cancelled it with no sense. It is needed to change such rules.

✅ Trip Verified | I had a horrible experience with LOT Polish Airlines, it is the worst airline I have ever used. Despite booking economy standard tickets through Expedia (which did not indicate that it was a saver ticket), we were charged for our luggage. According to your website, we are entitled to luggage: https://www.lot.com/gb/en/journey/baggage/short-haul-baggage The check-in process was disorganized and chaotic. The flight was overbooked and my partner’s seat was taken by someone else. We were separated on the flight. The flight was delayed and the layover in Warsaw was so short that we did not receive our luggage in Beirut. The luggage was delayed 24 hours, which meant that we had to manage without our belongings for an entire day. We had to go to the airport again the next day early in the morning to pick up our luggage. On our return today (the 12th of August), we had to pay for the luggage again which is unfair. There was delay again and we did not receive the luggage as well. I raised a complaint and demanded a refund of the luggage payments and compensation for all the damage done. LOT did not even bother to respond to me. It is a horrible airline, I would never use again and recommend it to be avoided at any cost.