LOT Polish Airlines

✅ Trip Verified | Gdansk to Warsaw. I will never fly with this airline again. Of four flights booked over the course of a week, three were delayed and one was cancelled, minutes before the departure. I arrived at my final destination 6 hours late and in danger of needing to sleep rough at the airport in the UK as my transfer had been missed. When seeking help at Warsaw airport I approached a LOT representative in Business class who all but verbally abused me as I wasn't travelling in that class. All I was seeking was help! My legitimate claim for compensation was ignored by LOT for three months. I escalated to the CAA Poland but that was ignored as well. Finally I engaged a claims management company and LOT were forced to settle. I urge you to travel with a professional airline and avoid LOT Polish airlines at all costs, they are utterly pathetic.

Not Verified | New York to Berlin via Warsaw. Horrible. The seat was cramped, my kosher meal came frozen and when I wanted to change my return ticket they tried charging 400$ and I couldn't even get to a manager. Never again.

✅ Trip Verified | I am Polish while my wife is from outside of the EU. As my wife, she shares my right to travel to any EU country without a visa. We were flying to London just after xmas, when we arrived at the airport and tried to check in LOT told me that my wife will be refused entry to the plane because she needs a visa! I've tried educating them about the EEA law and that my wife doesn't need a visa to travel to the UK but they didn't want to listen. I was forced to book additional flights from UK to Spain in order to satisfy them that my wife will not leave the airport in the UK. Of course after arriving in the UK I've cancelled the Spain flight and went through British immigration without any issues. Horrible experience and avoid at all cost.

✅ Trip Verified | It was a delightful journey, comfortable, convenient — huge difference comparing with low-cost airlines. Cabin crew were also excellent and pleasant. Price of food and drinks was quite affordable and the quality of them is also alright. The only thing is the aircraft - a little bit of an old Embraer, and the cabin inside was already a little used up, and bus instead of airport sleeves but no more complaints. I would fly LOT again if any chance and I recommend it to other travelers.

✅ Trip Verified | Warsaw to Krakow. LOT lacks any understanding that they are operating in the service industry where their primary concern should be in how their staff engages with customers. I have the impression that this has remained in Soviet times. Not worthy of the star Alliance status.

✅ Trip Verified | Berlin to Warsaw. Turboprop airplane. Legroom was a bit tight. No drinks on the flight but the flight attendants came with snacks. For a short flight, it was fine. WAW-LAX. The food was ok. On my flight to Warsaw (LAX-WAW) the food was excellent with rosemary potatoes and cheesecake. On the flight back to LAX, 2 meals were served. The first meal was stuffed cabbage which was actually pretty good. The second meal, which was Lasagna, was terrible. There were two carts set up in the rear, one with drinks (blackcurrant juice apple juice, orange juice, 7up pepsi, wine, etc) and snacks (candy, chocolate, peanuts, pretzels, ramen, etc.) High ceilings, quiet engines, nice aircraft (B787-8). Bathrooms were nice with a live flower, hand cream, and some pretty good smelling air freshener. Legroom was pretty good, considering I am 6'2. I had enough space to be comfortable but I was too tall to use the footrest. Entertainment was adequate, with some good movies and tv shows. IFE system was pretty fast and responsive. The crew didn't seem happy to do their jobs and their English abilities were limited. No Wifi. Overall the airline is good if you are traveling on a budget to Europe. I would only recommend it if it was much cheaper than the larger carriers in Europe (BA, Lufthansa, SAS, KLM, etc.)

✅ Trip Verified | Poznan to Warsaw. I was a loyal customer for many years and I still like flying them, but this airline now has become very unreliable. Flights now are often late for airline-caused reasons and there simply are no replacement aircraft. If an aircraft is late in the morning, all following flights will be late as well. Makes them useless as a "network airline".

✅ Trip Verified | Split to Gdansk via Warsaw. As a result of a computer error, I became the owner of two tickets for the same flight for the same person, I became a lady and a mister. Despite the two months’ time to departure, for Lot Airlines this is an impossible situation to correct. So one passenger has two tickets and nothing can be done, the payment was of course taken twice. The connecting flight from Warsaw to Gdańsk, the staff is not able to ensure getting to the plane, the solution is to buy a ticket for the next flight. Staff incompetent and rude. No more of this carrier.

✅ Trip Verified | Great flight. Left and arrived on time and returned to LA landing an hour early. Food was good, service very friendly. I’m glad it got better, our summer trip wasn’t so good. More choices in entertainment would be nice. But for the price I’d give this flight 5 stars.

Not Verified | Third time on this route with LOT this year (London to Warsaw), and no problems at all. Brand new 787 MAX aircraft. Comfortable seats, nice crews, punctual flights, nice service. I will always opt for LOT when flying to Poland.