LOT Polish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 693 reviews
4/10
3 star Skytrax Rating
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10/10

"call-service saved my Christmas"

(Netherlands)

Trip Verified | Amsterdam to Tokyo via Warsaw. Not particularly about the flight itself but their customer call-service saved my Christmas vacation, and would like to say that they were outstanding. May not be a big deal on their side but they were able to book another flight although I had missed my original one, and the deadline had passed. This ultimately saved my family and I total of +3600euros, or would have missed my chance to see my family again. I never write reviews for anything usually, but thought I'd do something back even if its very insignificant. Shoutout to you 1581, you were my Christmas present to say the least! On the contrary, the flight and the flight service was appalling.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAmsterdam to Tokyo via Warsaw
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"refused rebooking"

(United Kingdom)

Trip Verified | Amsterdam to Singapore via Warsaw. Outbound fine. Reasonable service and food was good. Seating was fine but if the seat in front reclines access to the aisle becomes almost impossible if in a window seat due to poor layout. Flight was late leaving Warsaw but did not impact much at destination. Inbound SIN - AMS did not occur due to Lot cancelling the flight 5 days in advance. Rerouting refused with earliest date offered being January 9th, a delay of 4 days. Lot refused to transfer to another Star Alliance flight citing fare I paid (over £1000 ) refused to give reason for cancellation, did not comply with EU261/2004 in regard of written notice of rights, refused rebooking at a later date of passenger choice despite this being on their website and again in breach of 261/2004 art.8c. I would give a zero rating if this were possible
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteAmsterdam to Singapore via Warsaw
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"communication is subpar"

(Singapore)

Trip Verified | Flew Singapore to Prague via Warsaw. Arrived in business cabin, Im handed over the usual kit, the zipper is broken, the flight attendent's reaction is to hand me a pack from premium eco. Not classy Food ok, flight ok. Lounge in Warsaw is narrow, packed and overall just unpleasant. I want to take a shower, I must go to the front desk to request a huge key from staff that looks unhappy to be here. Shower is small, as in 1m by 1m for the whole room divided by 2 for the shower side. On the way back I arrived at the airport. My request to upgrade return flight for business was denied. At the airport I'm told my ticket was canceled by Lot. Actually they also just canceled the flight without proper information. Had to spend extra 24h in Prague at my expense and hours on the phone to get an alternative flight. Do not fly LOT unless you have no other option. It's simply not worth the trouble as the whole experience feels messy, their staff is poorly trained and communication is subpar.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteSingapore to Prague via Warsaw
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"food is abysmal"

(Kazakhstan)

Trip Verified | Astana to Brussels via Warsaw. LOT has been flying to Astana recently. I flew with them a few times but have decided not to do so in the future, LOT is running on a low-cost airline model. Leg-room is ok, but even on 6 hours long flights, you don't get an entertainment system. The food is abysmal (not worse than, say, Lufthansa, but still), the service is not particularly friendly, and you don't get any food and only water, coffee and tea on short flights. You don't even get a gin-and-tonic on a long flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAstana to Brussels via Warsaw
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"I would fly LOT again"

(Poland)

Trip Verified | Krakow to Warsaw. The flight was smooth and on time. I enjoyed the complimentary tea and chocolate bar. I was travelling in emergency exit row which i chose for free during the online check-in. I would fly LOT again.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKrakow to Warsaw
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Worst airline ever"

(United States)

Trip Verified | Budapest to Chicago. Worst airline ever. Four hour delay. Really old outdated plane. They didn’t offer water in business class! The food was terrible. The crew had no manners and basically chatted in the cabin the entire flight. This airline is an embarrassment.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteBudapest to Chicago
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"reluctant to fly LOT again"

(United Kingdom)

Trip Verified | London to Larnaca via Warsaw. 1. LHR - WAW flight delayed by two hours therefore not going to make connecting flight as only 35 transit time with Booking made. 2. When finally landed in Warsaw noted that Larnaca flight also delayed by 1.5 hours. Even though we made the flight yesterday another flight delayed. 3. All luggage lost and 24 hours later no contact from airline. The number in Cyprus at the airport for lost luggage not answering for the whole day I have been trying. Called Poland and they say they cannot help. When this happened with Aegean who lost my luggage they would answer the phone and were extremely helpful and luggage arrived in less than 24 hours. Quite a difference in Star Alliance members. I will be very very reluctant to fly LOT again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Larnaca via Warsaw
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Such a bad flight at the start"

(Singapore)

Trip Verified | Oslo to Warsaw. Such a bad flight at the start. The flight supposed to take off at 7.40pm but it got delayed for 1 hour plus. I have a connecting flight (also LOT) right after this and was so worried that I unable to make it on time. At 8.38 pm, the flight has yet to set off. This airline should really improve on their efficiency!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOslo to Warsaw
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not able to select a seat"

(Belgium)

Not Verified | I bought a business class ticket 6 weeks ago. Business class means: lounge, fast lane and leg space. That are the essentials - the rest is unnecessary. And that's when the problems start with LOT Polish Airlines. Their website often does not work properly, so when I booked my flight on November 3, I was not able to select a seat. I immediately asked them via e-mail to solve the issue - which they did 14 days later! Now, I receive my boarding pass and that shows a seat in one of the back rows. I call the helpdesk - 20 minutes to get an answer although I entered 5 for business class. After that the agent told me "sorry, I can't help you" and "check the agent at the airport". Even when I told them I do not want to pay 1000 euro for no leg space, there was no solution offered.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBrussels to Tallinn
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no service at all"

(United States)

Trip Verified | Los Angeles to Minsk via Warsaw. There is no service at all. After the first meal you do not see cabin staff for next 10 hours. There is no snacks, water or anything through all flight between two meals. The entertainment is bad, the movie choice is very low. Do not recommend to use this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Minsk via Warsaw
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no