✅ Trip Verified
| I had a flight with LOT Polish Airlines on July 26 from Heathrow to Warsaw. I was travelling in economy class. The flight was scheduled for 10:15 am UK time. Cabin crew showed up at 10.00 and it took several minutes for them to start boarding that took quite a long time. After boarding; crew members were nowhere to be seen, hidden somewhere, there was none on the floor. We were waiting approx another 30 mins before a staff member informed us that they 'are awaiting for a decision regarding non-standard baggage'. No extra info was announced. The flight finally took off at 12:03 pm. During the flight, staff looked like they rushed through the plane; they also informed that because of some unforeseen circumstances they have no fresh supply of the food; so I spent a flight with a glass of water and sweet baton. There was no entertainment or wi-fi available. In Warsaw, we were waiting a long time to be let out of the plane without being given an explanation. Because the flight was so delayed, I have missed the coach for my destination (well over 300 km one way); two other were sold out, so I needed to pay off a huge amount of money for a private transfer. I have filled in the complaint & sent it off via LOT Polish airlines website; however, after well over a month of waiting I haven't received any response from the representatives. On my way back from Warsaw to London City, the LOT flight was delayed '15 mins only' as crew members showed up again late. The plane was quite small with not enough space for basic baggage and many people had their bags tucked underneath their feet; which was not quite safe. That was the only return flight with LOT I had, and I would not take this airline ever again.