✅ Trip Verified
| They almost ruined our honeymoon. We were supposed to fly out from Vilnius to London City at 7AM, but after 1hr delay without any explanation they canceled the flight. Airline representative did not turn up at the gate for 20 minutes to collect the passengers. We managed to reschedule another flight to London Heathrow via Warsaw, where in the evening our onward flight to Bali was departing. Were supposed to arrive at LHR at 4PM, with 2.5 hours spare for check in. The flight from Warsaw was delayed again, for an hour. This did not leave enough time to change terminals. We tried, but still ultimately failed to fly out of Heathrow. Had to spend the night at the terminal, and buy new tickets to Bali, at our oen expense. So LOT had failed us twice on the same day. During our waiting time at Warsaw (over 4 hr long) we did not receive any food, drink or compensation. And now the important bit: They are NOT signed up to arbitration, unlike WizzAir or Ryanair, or any other major airline. That means the only way to get any compensation from them is if they agree, or if you go to court. We filed a claim - a month later a reply that the delay was caused by "an event like a bird strike" which under EU rules does not qualify for the compensation. This email was sent from a 'no reply' address, so there was no way to follow up and argue with them. They said if we wanted to reply, we would have to fill out a new form again and wait for a month. They basically don't care about their customers. Even though we arrived in our destination city many hours late, after one cancelation, diversion, and delay. No way to even talk to them. The only way is to take them to court, as they basically ignore any comms. By the way people - any time airline claims Bird Strike has happened - know that bird strikes are very rare, and all of them have to be registered with the CAA, so its easy to check they are lying. If they were signed up to arbitration, it would be an easy claim, but now our only option is to file a European small claim court case.