✅ Trip Verified
| Do not have any business with Lot. Unprofessional, humiliating, biased behavior of the company's representatives. My elderly parents had a trip from Minsk, Belarus to New York (layover in Warsaw, Poland). The company cancelled the flight numerous times (but that's OK - we all know about pandemic). My parents made COVID tests in advance. On the day of the flight, while check-in registration in Minsk, the company's representative mislead my parents assuring that they had right COVID-test (otherwise they could conduct the new test directly at the airport in Minsk). However, while landing a plane during the layover in Warsaw, my parents were shocked by another Lot representative who did not let them in. As it appeared, my parents' COVID tests were not OK. My parents were stuck in Warsaw airport. They had to sit there for 2 days without food and water. My parents could not leave the airport because they did not have a Schengen visa. Lot employees rejected any communication simply by saying that they do not speak my parents' language (even though the Belarusian and the Polish are very familiar languages). I contacted Minsk, Warsaw and New York Lot offices. Minsk and Warsaw offices did not pick up the phone. Lot employee in New York did not want to listen to me. I just wanted to ask for advice on how to help my parents. But all the time she had the same answer that she had nothing to do with my parents' problem and they had to check all the requirements beforehand (and they did; they made COVID tests prior to the trip, and Lot representative checked all the paperwork and assured that my parents' documents, including testing, were OK). This is not how a respected company should deal with its clients' problems. My parents are elderly people.