✅ Trip Verified
| Singapore to Amsterdam via Warsaw. This was the first and also the last time i have flew with LOT. I have flew with a lot different airlines, but I never experienced this kind of bad service and unfriendly staff during a long distance flight. If you do expect some service from an airline, then avoid LOT. In the online check-in system LOT just block all the seats. So we had separated seats on both the first flight and our flight back home. At our first flight the ground staff just told us that the flight was fully booked, so they couldn’t help us. At the airplane no one of the other passengers wanted to change seats. The cabin crew did nothing while I was 26 weeks pregnant they just told me: sorry flight is fully booked and I had to sit alone, I found that just rude. Of course I got upset and eventually someone wanted to change seats. Again, the cabin did nothing for me, they couldn’t care that I was pregnant and upset. At our flight back home we were lucky that a friendly staff member of Singapore Airport could arrange two seats together, because again LOT (of course) was not able to help us. Botton line: do not expect any service from LOT. Besides this issue the cabin crew also wasn’t friendly during our flight. The crew didn’t smile once during our flight, it almost seems they are forced to work for LOT. When they served drinks they literally ran through the passengers, if you did not react on time you just don’t got a drink. My husband needed a pen to fill in his customs form. He asked one of the crew members if he could borrow her pen because he saw she had a pen in her pocket, she just said: ‘NO’ and walked away. Ridiculous reaction if you ask me. At the flight back home the buttons of my entertainment system were broken, so I could only use it to a limited extent. This bad experience has really affected our holiday. We are never going to fly with this airline ever again.