✅ Trip Verified
| My flight from Manchester to Norwich on 21st December was unavoidably delayed due to heavy fog in Norwich. The pilot came out to the passengers to explain this and paid particular attention to two elderly customers who were in wheelchairs, even offering his (only) coat to one. He stayed with us the entire time and updated us constantly. The cabin crew brought us mince pies and were very comforting. I cannot praise them enough for the service provided and won't hesitate to recommend & use them again. The flight itself was smooth and the pilot landed safely in tremendously awful thick cloud. Thank you.