Loganair

✅ Trip Verified | Very poor customer service. Failure to resolve the issue of the Swissport agent damaging my bag. Filthy aircraft, customer service not fit for purpose

✅ Trip Verified | City of Derry is a small regional airport, however, check in was very straight forward the Logan Air staff were very friendly. The security process was a little over the top however, it was fast. There is a small cafe within the terminal and its servers’ drinks and snacks which was more than sufficient for the short wait prior to boarding the aircraft. Boarding the flight was by seat number, however, this was orderly and efficient. The flight from City of Derry to London takes just over 1 hour. The cabin crew are extremely friendly and provided some tea/coffee and biscuits. After landing the plane was parked in a remote apron, however there was a bus to take us to the terminal upon arrival. My luggage was also coming out of the carousal by the time we got to the terminal, which meant I was on my way to next destination very quickly. Overall, this is a great service by Loganair from a regional airport.

Not Verified | Avoid if you ever want any help. Specifically booked Loganair due to flight times. Email received of flight change to 4 hours before I booked. Which is now too early for me to be able to board as getting off a cruise ship on the same day and will not make it to the airport in time for checking in. Completely un-helpful support team who have only advised that I can change to another day as there are no more flights on this day and not to forget no refund due as apparently a 4 hour schedule change is reasonable. So now I need to pay for new flights with a different airline or spend more money to stay over another night! Or I can fly to Newcastle? Miles away from where I need to be. Ridiculous that they pretend these are actually alternatives. Will absolutely not book with this airline again.

✅ Trip Verified |   Absolute nightmare, lost my luggage in both directions, refused me to board the aircraft despite boarding pass in hand. 7 hour delay ant Heathrow, and no Loganair staff available at all.

✅ Trip Verified | Please avoid this company at all costs. I booked (through work, this was a business trip) a flight on 6th March. Flight was scheduled to take off at 06:55, this flight was delayed by 2 hours then circled Heathrow for a another 45 mins before we could land. Ok, I accept these things happen. The attendant on the flight was miserable and made no effort whatsoever to make any apology for the delay and potential impact for those travelling. Then the next day I arrive at Heathrow at 7:15 for a 09:45 flight to be told it was cancelled, no reason provided (and I know the flight the evening before was also cancelled as this effected my colleague) there was no one available to talk to, don't bother trying to call them, you are pushed back to the website that tells you nothing. I was left in Heathrow airport for nearly 10 hours, and my only option was a flight to Edinburgh (I flew out from Dundee where my car was) as a female travelling alone you have absolutely no way to talk to anyone from Loganair. I have emailed them today and this is the response to my request for a refund 'The booking was made by an agent, please contact them regarding the refund for the cancelled flight. Regards. Help Centre Supervisor'. No apology, no acknowledgement of my concerns, nothing! My employer will never use them again. Regularly travel and book my travel through my employers portal, and delays and refunds are provided to the individual (employee) who has suffered the inconvenience. It was not the agent sitting in Heathrow for ten hours, it was me. Not so much as a glass of water was provided. No indication of concern or duty of care to females travelling alone was shown from this absolutely shambolic company. Please please avoid. I

✅ Trip Verified | I was very nervous as was flying on my own for the first time and with my young child. All staff were very helpful from the minute we walked into the airport. The lady who booked us in was so considerate. When we got on to the plane we were met by Joanie, she was so welcoming and involved Samuel straight away. Joanie then went above and beyond during the flight to make sure we were ok and to help me keep Samuel occupied. She was so kind and thoughtful and was very complementary about his behaviour. To absolutely blow us away she let us meet Johnathan and Catherine (I hope I have names right?) this made Samuel’s day. He couldn’t stop smiling. Please pass on my heartfelt thanks to them all, what a super team. I will definitely be using Loganair again.

✅ Trip Verified | Flew on Loganair on flight No. LM-0651 from City of Derry Airport to London Heathrow. It was an early morning; however, check-in was fast and efficient. Check in staff were very friendly. City of Derry airport is a small regional airport, however the service for early morning check was good. We took off on schedule and during the flight there was tea, coffee and biscuits serviced. The cabin was extremely friendly and welcoming. We land in Heathrow ahead of schedule and luggage was delivered very quickly. I was very impressed by the service provided Loganair on this flight.

✅ Trip Verified | Before booking my return flight from Edinburgh to Southampton, I was horrified after reading the unfavourable comments given to this airline that I nearly wanted not to book with it. In the end, I decided to fly with them. I felt I need to counter balance those unfavourable comments as they did not reflect the experience I had flying with this airline. The service was reasonably good. The flights (Edinburgh to Southampton, and Southampton to Edinburgh) both took off on time. The inflight staff were friendly, and they even served coffee and a small snack. The luggage arrived on time as well. Only thing I could say is some seats on the aircraft looked a bit worn out, but for a flight of just over an hour, it was not too bad. I would fly with the airline again if the domestic airfare is not so high. Next time, if I were to travel to Edinburgh to Southampton, I would probably drive as this would save me money. That doesn't mean I would not recommend flying this airline, because I would.

Not Verified | I use this airline frequently because it is the only airline serving Orkney. If you are coming to Orkney and are able to use the ferries then do so, this airline is a disgrace, frequently delayed and cancelled and a total absence of customer service. However I would say that the cabin staff are fantastic, it is just a shame they are stuck working for this airline.

✅ Trip Verified | Avoid if you want to get to your destination. Is simple as that. 11 hours delay and cancellation in the end at Cardiff Airport for a 55 minutes flight to Edinburgh! Sent a message the day before indicating a two hours delay. The company already knew there was a problem but still gone ahead and asked to check in as normal. Nobody from the company available to speak to. Cardiff Airport staff all 4 of them in the whole Airport no manager between them, taken two hours just to arrange taxis and accommodation. Including passengers who were disabled in wheel chairs, and a mother with 4 week old baby and a child with her. We given a flight option for evening flight next day. Precious time wasted never to be seen again. Annual leave, hotel bookings and life experience.