Lion Air

Pangkal Pinang (Bangka) to Jakarta what should be a one-hour flight. Flight delayed by 4.5 hours and almost no information given. I eventually found out that the plane was still in Jakarta awaiting the pilot. After a one-hour delay we were given chicken and rice (horrid if you're a vegetarian but that's Indonesia for you!). After that nothing - not even a word about compensation. The staff were fine onboard - it's the management who need a serious shake- up if they think a 4.5 hour delay for a 1-hour flight is in any way acceptable.

JOG to Lombok via SUB and DPS. Flights operated by Wings air new ATR planes good staff no food for sale as flights just over 1 hour. All flights on time. Very clean planes.

SIN-SGN on new 737-900ER. Flight wasn't full. Small snack box with a bun and cake provided plus a drink. After clearing stewardess no where to be seen. Little regards to safety with mobile phones ringing in mid flight. Flight departed on time and arrived with minimal fuss. Good thing is it departs from Terminal 1 in Singapore.

Flew with Lion few times while I was in Indonesia for holiday. CGK-MDC MDC-DPS-MDC. It wasn't a very good experience checking-in at Soekarno Hatta crowded and very unorganised! Could hardly move and food wasn't included. Flights were on time though which was a good thing. It wasn't a bad experience but wasn't the best either.

SIN-CGK on new B737-900. Booking was good website efficient and easy. Flight was delayed for about 45 minutes without any notice. During take off and landing there is one passenger who never set his seat upright and FAs don't bother to remind him. Seat pitch very poor. Baggage claim at CGK is a havoc. Baggage carousel is changed without any notice and a very long time to have your baggage on the belt.

Flight Jakarta to Bali was 2 hours delayed. Return flight 3 hours delayed. I tried to call their service center several times but no one answers the phone. No notification of delays until you get to the airport. Time is extremely important when traveling. It is obvious that despite their reasonably low fares they don't care for their customers. I will never fly this airline again.

Jakarta-Jogya wasn't a pleasant experience. Plane 1hour late - no info/announcements. Departure lounge overflowing with passengers from 3 late Lion flights. Plane (B737) dirty and shabby with indifferent cabin crew (no checks to see bags properly stowed seats upright for landing/take off etc). Website is good but this doesn't make up for other problems.

First pro is their web site very easy and no hidden costs the spring up as you progress into the booking process. Aircraft mostly new and clean with friendly staff. Flight service is limited seat pitch 28" for coach and 32 for business. Very tight however was on request was given a long leg seat with a smile and no charge.

CGK - Lombok DPS - CGK on new 737-900. Using the domestic terminal in Jakarta it was pretty hectic. One thing that bothered me the crew did not check the name on the boarding pass with our ID. The flight to Lombok was delayed for an hour while we were onboard. Seats and service were decent since we were using the old plane. Getting back from Bali to Jakarta was terrible. Using the new B737-900 the seats was seriously tight - have never flown any plane with seats that uncomfortable.

CGK-DEN-CGK. CGK-DEN delayed by 2 hours to 11am due to technical problems so Lion Air gave a lunch box - not bad but not appetizing. I went to the Manager on Duty to ask for an earlier flight on another airline (as I was planning to return the same day) but they couldn't find a seat on another airline. When I reminded her that Garuda had a flight leaving soon she said she didn't check with Garuda. They were definitely overwhelmed with complaints. The seat was the most uncomfortable seat I've ever been on. I'm only 171cm (5'7") but my knees touched the seat in front of me. No service onboard not even a glass of water or anybody going around the cabin selling anything. If they dont improve the service I wont use them anymore.