LIAT

I flew Liat on 26th July and 6th August 2010 and will never fly with them again. On the outward journey they told me I could not travel on to my destination Canouan as I did not have a return ticket. I was not sure how long I was going to stay in Canouan but I did have a return ticket to fly back to London. They reduced me to tears before they eventually allowed me to board the flight. On the return journey they cancelled the flight and then told me that I am not entitled to a refund as they hold the money in a credit account for when I fly with them again! When I eventually got back to Barbados without any help from Liat the manager on duty dismissed me with a flick of her wrist even though I was standing at the counter and her staff were asking her to assist.

Flew 4 sectors during a recent holiday (ANU-DOM-BGI-SLU ). All flights were on time and bags arrived OK. Flight attendants polite and helpful. Dash 8s had rather tired cabin interiors but the safety procedures seemed as for all other airlines. Flights were rather expensive for the distance travelled.

BGI-CIW-BGI. All segments were late there was major attitude and the fare was unbelievably expensive. In fact this short island hopper flight cost almost as much as my international flight from the USA! Planes old and dirty. They have a monopoly and they clearly take advantage!

The boarding was late and we get no information at all. 2 hours after boarding time they cancelled the flight. Officially because of maintenance reason but we are pretty sure they cancelled because only 6 people booked the plane.

We flew three times on holiday. The first flight we were late owing to BA but they put us on a later flight. The second flight the check in staff had our son down as Canadian so we had to spend about 45 minutes at US immigration at San Juan. The flight itself was good and on time. The last flight was late and they did not take my wifes luggage but amazingly they delivered it early on the following day. Do not depend on them to take a connecting flight. I am afraid they more or less have a monopoly.

My wife her sister and I had the pleasure of flying LIAT from Barbados to Guyana return. As we were on holiday delays and late luggage didn't really matter to us as we took it as an adventure. This time round we chose the direct route non-stop and it was on time and pleasant - they have improved from the last time we flew LIAT. For those on holiday 'hey you're on holiday everything is an adventure or an episode'.

When you use this airline make sure you have a back up plan. If your LIAT flight is cancelled and you end up missing your connection flight to US or Europe travel insurance company don't refund money for ticket because LIAT frequently use the excuse of Monserrat volcano spewing ash which ends up being an "act of God" therefore cannot fly and insurance company do not refund money.

Had a harrowing experience getting from Trinidad to Grenada! After two 5 hour flights I got to Trinidad at 6:30 am and tried to check in with LIAT airlines for a 2:15 flight. The said I couldn't check in until noon. That meant no way past security to where the comfy lounges are need a boarding pass for that. When I did check in at noon they said I have to check my rollaboard as well as my regular suitcase and could only take my laptop case aboard. Said my suitcase was 1/2 kilo overweight and charged me 75US for it. After I paid they said which of the two would I like guaranteed to arrive in Grenada? Something about weight balance of the plane. When I boarded you couldn't believe some of the cases people were stuffing in I guess that luggage regulation is only for american tourists. Finally the plane was 1 hour late and the port agent was not there to pick me up as promised. I got to the ship by taxi 15 minutes before it sailed but at least with all my luggage. Now here's the funny part the airline LIAT has a slogan which is "Always on time!" So at least I got a good laugh about it.

I have flown LIAT 5 times in the last week - San Juan to Barbados (via St Lucia) Barbados to Trinidad Trinidad to Martinique (via St. Lucia) Martinique to St. Lucia and St. Lucia to St. Martin (via Antigua). In general very disappointed with this airline. While the flight attendants have been professional and polite the same cannot be said of the ground staff which is a disaster. The first two flights were delayed but explanations for the delay were not forthcoming. At St Lucia airport the monitor showed my flight as being "on time" but in fact it was delayed. I arrived late from a connecting flight and seeing this message I thought I had better get on to the airplane. Doors were closed however and there was no LIAT representative anywhere in the waiting room. Finally I was able to find out from a police officer that the flight had not left yet and that the screen obviously was providing inaccurate information. Due to delays in the flight to Barbados I got to spend the evening without any dinner. Everything had shut by the time I got to my hotel. There was further lack of professionalism in other flights but they concern a topic that "cannot be published".