LIAT

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 119 reviews
4/10
No Skytrax Rating
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1/10

LIAT customer review

(Switzerland)

Evening flight 509 from Tortola to St Maarten. Plane was full but on time. Arriving in SXM 75 percent of the passengers picked up their luggage 25 didn't. There is no one at 8pm in SXM airport so we waited to get some information for our luggage. One hour later some LIAT agents appeared and told us that our luggage was still in Tortola. Fortunately we stayed one night in SXM so we told the agent to deliver us the bag to our hotel "no problem". Next day we waited the whole morning nothing happened. After several calls to LIAT and the airport we were told that our bag was in the airport and that we can pick it up there. We went to airport to get it but in took us more than 1 hour to get no LIAT agent had a clue what to do or where the luggage is. Very poor customer service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

LIAT customer review

(United States)

Poor experience on this airline. I'm writing this review from the gate where I'm attempting to fly from Barbados to St Vincent. Showed up to the airport 3 hours early. About 10 passengers were pulled aside during boarding and told we wouldn't be on the flight because due to 'unfortunate circumstances' the plane was full. They pulled me aside after my traveling companion had already boarded so we got separated. Then they re-routed his plane through Grenada. I was told they would put me on another flight about 3 hours later however that flight is now delayed without much info on why or how long it's delayed. There are about 75 people at this gate that thought they were making various flights and now are sitting around with some mix of sadness anger and bewilderment. I was given a $13 USD voucher for my trouble.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
9/10

LIAT customer review

(United States)

We flew yesterday from St Lucia through Antigua to St Kitts. Our bags arrived with us on time in St Kitts. After reading several very negative comments we were pleasantly surprised. The check-in at St Lucia's small northern airport was good. LIAT staff were friendly. When we were seated onboard ready to take off a customer agent came on the plane and told the passenger across the aisle from me that his bags would not be on this plane but would be at his destination by the evening. On the flight to Antigua the captain was very chatty acting as a tour director for the islands we passed over which was nice. When we got to Antigua I asked the LIAT Transit area person if she could check on our bags and she said no. She said that since the person in St Lucia had not talked with us our bags were probably ok. So all in all it was an uneventful trip on LIAT.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
na

LIAT customer review

(United Kingdom)

Our itinerary 2012 involved flying St Lucia - St Vincent via Barbados returning direct a week later. The flight arrived on time from Antigua and we boarded the plane for the next two sectors of it's island hopping progress. At Barbados we had to leave the plane and go to the transit lounge which wasn't a problem. Blissfully ignorant we rejoined our Dash-8 in different seats then sat and sat. It seems there was an overbooking problem which saw a lady leave her seat in the cabin and strap herself into the jumpseat in the cockpit. Her seat was then taken by a man paperwork eventually sorted and we were on our way to SVG - again no problem. On arrival at SVG we went to the carousel and waited and waited. Eventually the belt was turned off and there was clearly no more baggage although there was a growing stack of boxes in the corner of the room. Passengers suggested that LIAT had done their usual trick of leaving passengers baggage behind in favour of airfreight. We were told to go to the LIAT desk in the departures hall and make an official claim along with other pax who were missing their luggage. After probably half an hour we got to the front of the queue. And completed the "lost luggage" form. Fortunately the driver of the minibus taking us to our resort took us whilst a colleague agreed to go back to the airport and pick the luggage up from the next flight from Barbados. On the return we checked in and went through to the departure lounge. When the plane arrived the forward baggage was taken out by tractor and two trailers. They loaded the whole of one trailer and most of the other then stopped and brought around a dozen bags back off the plane onto the trailer. As we walked out to the plane my wife pointed to our bags on the trailer and asked if they were going on the plane. The LIAT employee confirmed that they would. After some time the crew eventually got the plane underway for the direct flight to Castries St Lucia. On arrival there it really wasn't any surprise that our bags didn't fly with us although there was no LIAT presence in the arrival hall at Castries to tell us that. Clearing immigration we proceeded to the LIAT check in desks and joined the queue. After more time wasting we eventually got to the LIAT girl who explained that LIAT had reduced the number of flights and they were always full. No surprises there when they choose to convey profitable airfreight instead of their passenger's baggage. The next part of our holiday was three nights in a resort adjacent to Hewenorra airport - 90 minutes taxi away. The taxi driver kindly offered to return to Castries and wait for the next flight from SVG. And our bags were delivered around midnight and we "had" to give our taxi driver 50USD. My advice to anyone considering LIAT as part of their travel arrangements : 1) Do Not expect your hold baggage to travel with you. 2) Do not plan a connecting flight for at least 24 hours after you step off a LIAT flight. 3) Do pack yourself a change of clothing toothbrush etc in your hand baggage. Of only 2 flights with LIAT they lost the baggage both times.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

LIAT customer review

(Trinidad & Tobago)

I seem to be a lucky traveler my flights on LIAT have been on time and I did not lose my luggage a friend on one leg did though but it came the next day. The crew are warm and helpful.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

LIAT customer review

(United Kingdom)

Flew from Barbados to Grenada yesterday morning. Only 30 minutes delayed so no real problem there but I noticed that my suitcase was still sitting on the runway as we took off! The stewardess offered little advice or apology simply saying that 'the plane was too heavy so we've taken off some of the luggage'. Upon arrival at Grenada airport there was very little assistance for the dozen or so families whose bags were left at Barbados airport. LIAT reps were unhelpful and did not offer an apology. It took an hour to fill in the necessary paperwork and we were told that they did not know when our luggage would arrive in Granada. There are two flights a day but it is now the second night of my three night holiday and still no luggage or contact from the airline. Sadly it is unavoidable to use LIAT if you want to travel between Caribbean islands. I could only advise that you travel with hand luggage only so that you know it is actually on the plane with you.
Seat TypeEconomy Class
Value For Money 12345
no
na

LIAT customer review

(United Kingdom)

Was due to fly LIAT from Antigua to Grenada via Barbados on 1st August 2012. The first flight was delayed - 'operational reasons'. The second (Barbados to Grenada) was called we boarded - confirmed that the flight was going to Grenada and then onwards to Trinidad. When we were going into land the pilot announced that we were landing in Trinidad. We were basically dumped in Trinidad with no forward connection. Staff were reluctant to deal with us. Our baggage had been taken off in Barbados! We were put up in a very small low class hotel - awoken at 3.30 the next morning to get a connecting flight. When we arrived in Grenada still no luggage.
Seat TypeEconomy Class
Value For Money 12345
no
na

LIAT customer review

(United Kingdom)

Delayed from 8am to 6pm on Friday 3rd August in Barbados on the way to St Vincent due to tropical storm. Don't mind the waiting but do mind the total lack of information. No LIAT rep was interested or knew anything. SVG to Barbados on Sunday 5th - friends bag never arrived on flight (apparently this is quite common) so landed in London with no luggage. Bag eventually arrived two days later. Bring on the competition for this airline please as they are a monopoly: prices are high service is appalling and its 50/50 whether the flight will actually leave on time if at all and whether your luggage will arrive.
Seat TypeEconomy Class
Value For Money 12345
no
na

LIAT customer review

(Germany)

For our return flight to Europe we had to take a flight from ANU to SDQ. This flight was booked and paid well in advance. After checking in in Antigua we learned every hour to expect 1 hour delay. There was no ground staff interested in supplying any information. With a 3 hours delay they decided to board. After 20 minutes the Pilot returned to the airport due to technical problems. Back in the departure hall we complained that we had lost our connection and we have now to investigate for other possibilities. There were again no willing representative to help us and we were stuck. After 3 further hours we received our luggage and were escorted back into Antigua. During this wasted time we lost 2 other possible flights. The flight itself was cancelled thereafter.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

LIAT customer review

(United Kingdom)

Flew Antigua to St Maarten with a stop in St Kitts. Flight out was on time and return delayed just over 1 hour but kept well informed by ground staff in St Maarten. Ground staff and crew were very pleasant in both Antigua and St Maarten. Flight was expensive but they have a monopoly on most routes so they like most other airlines take advantage of that. The aircraft's were old but sufficient for the short hops they do. Overall a good experience and baggage arrived no problems.
Seat TypeEconomy Class
Value For Money 12345
yes