✅ Trip Verified
| I was amazed by the prices - $280 round trip from Boston to Barcelona. However they have managed to charge me multiple times, and I will never fly with them again. First - I booked my flights on Level.com in January. I received confirmation, saw the appropriate charges on my credit card, no problem. Then four days later, a mysterious charge appeared on my card for $291 USD from Iberia with no associated ticket number. I called them, but they had no record of charging me this money and suggested I call my bank to have the charge reversed. I called my bank and they were able to get me the money back in a few weeks. Good thing I checked my statement carefully, but this is unacceptable. The day before departure, I decided to add a checked bag for $44 USD online. Got an email from LEVEL confirming that I had paid the baggage fee, and brought a copy of this email to the Boston airport. When I arrived, I was told that LEVEL could not honor this because the confirmation email that I had received didn't include a record number or barcode. They made me pay again, $55 this time, to check my bag. They told me they could not reimburse my original paid fee, and that I would need to speak with the Iberia agents in Barcelona. I tried to do that once I arrived, and they directed me to call LEVEL customer service and get it sorted out. I decided to wait until I returned from my vacation to get my money back. I went to check in online for my return flight to Boston, after receiving the standard 'time to check in' email. Except my booking said I couldn't check in online. Okay, whatever, I go to the airport and check in. When I arrive, I'm told that my ticket was suspended because I never paid for it! I pull up all of my confirmation emails, the check-in email, the listing on 'My Bookings' on the LEVEL website, and even my credit card statements. All of this this clearly demonstrates that I have booked and paid for this flight months ago, and was never told that there was any issue with my payment or anything. If I want to go home, I'll need to pay for this ticket again, at the same $140 (one-way) price plus a $25 fee for booking it at the airport. I am livid about this but I needed to get home, so I bite the bullet and pay for the same ticket again. As soon as I arrive back in Boston I get on the phone with them to get my money back. I am told that I need to call my bank and get the charge in January for the original ticket cancelled. This seems incredibly sketchy to me - why can't they refund me directly, given that they have plenty of documentation that I had paid for the original ticket?! They provide me with some documentation that the tickets were in fact suspended. So I call my bank. My bank is also shocked that Iberia is refusing to refund me directly, since there's no real dispute here - they charged my card, they issued me a confirmation, and then they didn't honor my ticket. However, thankfully they are able to open a dispute and I am hoping that with their help I'll be able to get my money back. I will avoid them like the plague from now on.