✅ Trip Verified
| I was extremely disappointed with this airline. I booked a flight from Barcelona to San Francisco through Iberia. I got a cheap deal through EDreams, a booking agency. At the end the price was deceiving as it went from 485€ to 600€, no luggage included (only carry-on). As I was making the queue to board, someone asked the staff member who checks the boarding pass if he had food included, I thought that was pretty obvious, it is a 13hr flight after all! So I asked as well and they said no! I went to buy a sandwich and a salad in a Café nearby before I boarded the plane. So to my surprise the aircraft is not from Iberia but from Level, I was confused but ok. The seats were tiny, they barely bend backwards and overall they are extremely uncomfortable, definitely not suited for such a long flight. They had no WiFi due to technical issues, if it were functioning though, you would have to pay like 8$ the hour. Crew members were overall not very professional and rude, you do not get a single smile and they do not ask you if you are ok. They would only care for those who had paid for the food (which btw, did not appear as an option as I booked the flight, total rip-off). They did not offer one single cup of water, nothing, just rude looks. I could barely sleep because of the uncomfortable seat. On my way back to Barcelona, again Level, same story. Only that this time the woman at the check-in told me I had the food included. Because I am very wise, I asked again by the boarding gate just in case and they told me no, I have no meals included in my flight. Again I had to go and buy a meal at the airport. Same aircraft, same rude staff, just dreadful. Do yourself a favor and never book Level, and beware of Iberia, as you might be actually booking with Level.