Level

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 47 reviews
3/10
No Skytrax Rating
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3/10

"mess of an airline"

(United States)

Trip Verified | Boston to Barcelona with Level. The Spirit Airlines of international travel. That should say enough. You will never regret not flying this mess of an airline and more certainly will regret it if you do fly with this airline. Why Iberia associates it's name with this outfit is baffling.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBoston to Barcelona
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"trip was a bad experience"

(Hungary)

Trip Verified | Barcelona to Santiago de Chile. The trip was a bad experience, they didn't serve any food or drink and they didn't let this know with you just when we were already on the plain. I never had a 15 hours transatlantic flight without some basic service of food or beverages. When we finally bought some food for a lot of money, was very bad and service was very slow. When we ordered the second time, they forgot, and after 30 minutes I had to ask again, after wait another 30 minutes. Blankets and pillows were also not free, you could purchase them. By the way, the staff was nice, just busy and unprofessional.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBarcelona to Santiago de Chile
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"a lot of work to do to"

(United States)

Not Verified | San Francisco to Barcelona. On the positive side Level has excellent prices and the food is not bad. The seats even in Premium economy are too hard for a long transatlantic flight so, bring an inflatable cushion. The return flight is painfully slow (about an hour plus longer than other airlines), I am guessing this is to to save fuel. Having stated the positive elements of LEVEL I must say it is clearly a poorly run airlines. When you call the US number you are given 4 options to press but when you press option 4 (other), you are sent back in an unending loop, in other words, you can't get to option 4. If you are able to reach a recording you are then told that agents are only available up to 1:00 AM Central European time and the conversation is terminated without saying good-bye. Good luck trying to reserve seats early. My LEVEL documents tell me that I can reserve seats early by going to an IBERIA web site and enter a special reference number printed on my documents unfortunately, that number is not recognized by Iberia. After calling Iberia I am told a couple of wrong information but finally I am told that it is not possible to reserve seats early. So, good prices, food not too bad, but everything else clearly indicates that management has a lot of work to do to improve the quality of their service.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteSan Francisco to Barcelona
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"don’t care if you complain"

(Austria)

Not Verified | Vienna to Mallorca. The first time I fly with this airline and for sure this will be the last. The first impression is the Check-in service. At the counter I think these ladies don’t like their work there. The service is very poor that they don’t even care if you complain. It shows only that they are used to customers complaining. Anyway that’s what you get from a cheap airline, a cheap staff also! This unprofessional staff is in Vienna. In addition they said the plane is full that‘s why they cannot make any changes. The plane wasn't full. But on our way back, Staff in Palma de Mallorca is very accommodating and friendly.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVienna to Mallorca
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"without free food or water"

(United States)

Not Verified | I am a seasoned traveler and have never crossed the Atlantic without free food or water being offered! A full plane from Boston to Barcelona and not a sip of water offered. When a passenger in front of me asked why he had not been offered a beverage the flight attendant told him he must have been asleep. I was awake and they moved right past me too. The worst cabin service ever! Never fly this airline again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBoston to Barcelona
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"reservation is not valid"

(Belgium)

Trip Verified | Paris Orly to Fort de France. I booked our Easter holidays trip at "cheap" price back in November 2018, and when 2 weeks before the departure date I wanted to check-in a bag, - I found out that my reservation is not valid / was canceled, in spite of receiving a booking confirmation, with booking reference, a reference to a successful payment, etc. Two days of calling and emailing with the customer support result in zero progress. "we are waiting for a decision from the head office, and can not do anything at the moment", and the only "solution" offered is to buy the tickets again, - at the current rates, at least twice expensive.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteParis Orly to Fort de France
Date FlownMarch 2019
Ground Service 12345
Value For Money 12345
no
1/10

"having to buy a meal"

(United States)

Trip Verified | Definitely would not recommend booking through this airline. Just flew from Barcelona to San Francisco on an 11 hr flight without any food or drinks provided free (which I did not know until I boarded the plane). I ended up having to buy a meal which came cold after everyone else was done and the lights had been turned down. The crew staff were incredibly unprofessional. I had an aisle seat, and they kept ramming into my arm even with the many times that I tried to scoot myself in the seat. On top of that, they were loudly talking to each other in the back of the cabin which made it incredibly hard to get any rest. At one point in the flight, someone had opened a nail polish and started painting their nails. The crew staff behind me saw it (and probably smelled it) but did not do anything about it. All in all, the money you’ll save booking a flight with Level is not worth it. Book somewhere else.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBarcelona to San Francisco
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"services were unavailable"

(United States)

Trip Verified | Barcelona to Boston. The good: safe flight, seats are comfortable, they have TVs The bad: no beverage service and no warning of no beverage service. That doesn't stop them from running up and down the aisles with water for the people who paid for this. The inflight services were unavailable. wifi - who cares, but to order a meal or a beverage, you had to call a FA. Often with disappointing results - waited 40 minutes for curried chicken. Some of the FA treated the little folks like me with an attitude - like when I asked after 30 minutes if my meal was coming. We waited 15 minutes on the first bus to go to the plane. This was after a preboarding process that had us in line 25 minutes before the boarding time. Keeping people hydrated on an 8 hour flight should be a basic right.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBarcelona to Boston
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I was extremely disappointed"

(Spain)

Trip Verified | I was extremely disappointed with this airline. I booked a flight from Barcelona to San Francisco through Iberia. I got a cheap deal through EDreams, a booking agency. At the end the price was deceiving as it went from 485€ to 600€, no luggage included (only carry-on). As I was making the queue to board, someone asked the staff member who checks the boarding pass if he had food included, I thought that was pretty obvious, it is a 13hr flight after all! So I asked as well and they said no! I went to buy a sandwich and a salad in a Café nearby before I boarded the plane. So to my surprise the aircraft is not from Iberia but from Level, I was confused but ok. The seats were tiny, they barely bend backwards and overall they are extremely uncomfortable, definitely not suited for such a long flight. They had no WiFi due to technical issues, if it were functioning though, you would have to pay like 8$ the hour. Crew members were overall not very professional and rude, you do not get a single smile and they do not ask you if you are ok. They would only care for those who had paid for the food (which btw, did not appear as an option as I booked the flight, total rip-off). They did not offer one single cup of water, nothing, just rude looks. I could barely sleep because of the uncomfortable seat. On my way back to Barcelona, again Level, same story. Only that this time the woman at the check-in told me I had the food included. Because I am very wise, I asked again by the boarding gate just in case and they told me no, I have no meals included in my flight. Again I had to go and buy a meal at the airport. Same aircraft, same rude staff, just dreadful. Do yourself a favor and never book Level, and beware of Iberia, as you might be actually booking with Level.
AircraftA330-330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBarcelona to San Francisco
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"plane took off without me"

(United States)

Trip Verified | Newark to Paris. I wish I read the reviews before purchasing my flight with LEVEL. This airline is a total scam! Their business model is to lure people in with their inexpensive pricing, do not deliver and then deny all responsibilities. Before my flight, LEVEL sent me an email to ask me to check-in online. I did and was provided an eboarding pass. Little did I know, that the eboarding pass I was provided is faulty and did not work when I was going through airport security. At this point, I was unable to find any person working for LEVEL to help me. I tried called the 1800 number, and was shocked that the office is closed for the day! (what legit airline does not have a 24-hr hotline?) So basically, I saw the plane took off without me even though I arrived 3.5hrs before my flight. There was another guy that was stranded just like me, who cannot even find the LEVEL counter to check-in! And he drove all the way to Newark from PA! I ended up spending so much more money buying a last min flight, traveling for 2 days without sleep to get to my Paris work meeting on time. When I tried to make a claim to LEVEL, they denied all responsibilities and did not once address their faulty eticket. This is flying budget at an expensive cost!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNewark to Paris
Date FlownJanuary 2019
Ground Service 12345
Value For Money 12345
no