✅ Trip Verified
| We thought we were getting a great deal, but if it looks too good to be true, it probably is. A few days after we bought the tickets, Level contacted us: "We regret to inform you that your flight will not operate as planned." The in-bound flight was going to get into New York much too late and we asked to fly out the next day at a more reasonable hour. We had to call several times before getting someone who was willing to help. And then we learned that Level does not have flights every day so we'd have to leave several days later. So we asked to change the return date as well. We did not want our stay to be shortened. Once again, we had to call several times until someone was willing to accommodate us. And that doesn't even count the number of times we called where we waited for 15-20 minutes just to be told that all the lines are busy, please call back later. We originally bought the tickets in February, and our new itinerary was finally confirmed just days before our departure - the 3rd week in April. The actual flight was more or less uneventful, but you need to be aware that you have to pay for everything - checking in a bag, a meal, even water is not free. In fact, while we were checking in on-line we were told over the phone that there are a limited number of free random seats and we will have to pay for a seat. I said, "forget it, we'll stand." She was not amused and said we will have to pay for our seats. Level flights depart from Newark at 10:40pm to go to Paris. However, exceptionally (it was never explained why the time change) our return flight on May 3rd would leave at 00.20. On May 3rd, we arrived at Newark at 9pm. Much to our surprise, Level had no scheduled flight that night, no agents were anywhere to be found and the customer service number was not available at that time. In the meantime we had to spend hundreds of euros to extend our stay in New York. We had to wait until 3AM to reach a customer service representative to find out what was going on. We were informed that we were supposed to check in on the evening of May 2nd to fly out at 00.20 (which is May 3rd). The only solution they offered were to reimburse the tax - the first supervisor told us it was 230 euros, but the second supervisor said it would only be 75 euros). When we demanded to speak to another supervisor we were told that there weren't any other supervisors at this time that spoke English, only Catalan. An agent got on the phone and spoke Spanish. We explained the situation, he apologized (the only agent to apologize) and said he would need 72 hours to rectify the situation. In the meantime the supervisor invited us to purchase new tickets to fly out a couple of days later for $1900 (for 2 adults / 1 child) with the hopes of getting reimbursed.