✅ Trip Verified
| Barcelona to San Francisco. This was our first flight with Iberia. First of all, our bookings were with Iberia. Imagine our surprise when we approached the Iberia desk for our boarding passes and discover that we were not flying Iberia, but another airline: Level. We were given no notification of the change beforehand even though Iberia had our contact information. We had never heard of Level Airlines, but then again, we had never been to Spain before. Our biggest complaint was that we were passed by during food service and we had no idea why. After serving other passengers, we were able to discover the problem. We had not pre-ordered food when we booked our flight. Only food for purchase was available to us. When we took advantage of this “perk”, only one selection was available. Add to this, old airplane, dirty bathrooms with sinks that didn’t drain, and attendants that were marginally interested in their jobs (except for one dear heart), it was not a top flight. Since we booked with Iberia and were not informed of the airline change, it was impossible to pre-order food on an airline we had no idea we would travel. We did not book last minute, but four months prior to our trip. Iberia had plenty of time to notify us of the change. There was no indication that food would not be served unless pre-ordered or paid when we booked the flight. A big oversight on the part of Iberia.