Level

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 77 reviews
3/10
No Skytrax Rating
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1/10

"tried to contact this airline to cancel"

(United States)

Trip Verified | Booked tickets and then tried to contact this airline to cancel within 24 hours penalty free as per USDOT regulations. Every time I called the automated system ran me through several prompts only to get to the last prompt and the system hangs up on me and I talk to no one. Tried to call Iberia as recommended on the Level website and they tell me they cannot cancel a Level flight, even though Level directly suggests calling Iberia. Iberia suggests calling Vueling, another affiliated company, and could not reach them as the automated phone system would not allow me to talk to a person either.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to Barcelona
Date FlownJanuary 2023
Value For Money 12345
no
1/10

"had to settle for a refund"

(United States)

Not Verified | I can't really say how the airline would actually be in the air because the flight was canceled three weeks before departure, but only found out when I logged in to confirm the flight—booked as a gift for my daughter's honeymoon with a great price many months ago in Premium cabin. The airline would not rebook on any codeshare partners, even parent company Iberia. Only offered to rebook us on flights 4 days earlier (short honeymoon!) or 3 days later (have to work!). Finally had to settle for a refund and rebook onto TAP economy at hundreds of dollars more and an extra night in a hotel.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBoston to Barcelona
Date FlownDecember 2022
Value For Money 12345
no
1/10

"customer service is terrible and infuriating"

(United States)

Our flight was with Level, which I believe is a partner of Iberia. We had a terrible experience and I do not recommend that anyone book flights with either of these airlines. They lost our luggage for 3 days. We arrived in Barcelona on Friday afternoon. We called the airline multiple times that weekend but they kept saying that our luggage was being searched for and couldn’t even tell us if the luggage had made it to Spain or was still in LA. I received a text late Sunday/early Monday that it would arrive that day sometime between 9 AM-4 PM. However, we were checking out of our AirBnB that morning and taking the train to Madrid that evening. We also wanted to spend our time exploring Barcelona instead of waiting all day for the luggage to arrive. I spoke to an airline staff and they agreed to deliver our luggage to our next AirBnB in Madrid. A few hours later, my cousin gets a call from another staff member who tells us that our luggage has been delivered to the AirBnB that we checked out of an hour or so ago, which is contradictory to the instructions I’d provided to the other staff member that morning (talk about lack of internal communication!). Fortunately, we were only a 10 minute drive away from the AirBnB. We tell the staff member we can be there in 10-15 minutes, and she gives us attitude about it and says that they cannot wait, especially when they had given us a delivery timeframe of 9 AM- 4 PM. We told her that they had lost our luggage for 3 days and caused us to waste time and money buying clothes and underwear - the bare minimum they can do now is wait 10 minutes for us to get back to the AirBnB. Fortunately, it worked out at that point and we were able to get the luggage. However, the customer service of Iberia and Level airlines is terrible and infuriating. The staff are completely indifferent and apathetic and do not care at all about clients. Save yourself a headache by avoiding them at all costs!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Barcelona
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Don’t waste your money"

(United States)

Trip Verified | I bought my ticket many months ago (summer) and decided to add some upgrades. It’s my vacation after all, I thought. First I paid for a bag + meal combo. I needed the bag but it made sense to add a meal, after all it’s a 7 hour flight and the website makes it look like you won’t get one otherwise. Then I add a comfort seat for another $45 and pick which seat I have. Well, fast forward to my travel date. I check in and first there is a long, slow moving line. Then when I check in, I show my passport and boarding pass I printed, the agent smiles and says, “you won’t need that”. Then I get my ticket and later once I’m thru TSA I realize what she meant, my seat was moved to economy class. I though, ok must be a mistake, right? I go to the counter and it seems that there’s already a line of people with the same issue. All the agents can do it’s tell us it’s a full flight so they can’t do anything. She advises everyone to take a picture of the boarding pass (which I later needed to get a refund) but sounds like this happens way too often. It turns out everyone gets a free meal anyways. It’s deceptive practices. Don’t waste your money.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York to Barcelona
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"awful low cost company"

(Belgium)

Trip Verified | I was supposed to travel Business Class with Iberia from Madrid to Guatemala. To my horror and surpris I found out in the VIP lounge that I was denied access because I was no longer flying Business class with Iberia. This airline decided to switch planes, moving me to a so called Premium Economy in a plane from Level. I was not able to do anything about this change, so I was forced to travel with this awful low cost company with uncomfortable seats, terrible service (unprofessional and very rude crew). 11 hours of torture. Never ever again!
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteMadrid to Guatemala
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"will never book with this airline again"

(United States)

Not Verified | This review is for a flight that was cancelled and the promised refund was never returned despite calls and emails for over a year. They confirmed the refund, but then funds never appeared back into our account. Their repetitive response was that they would send our messages over to their team and they would work on it. We will never book with this airline again, which includes its overseer, Iberia. Very frustrating! This rating system does not allow zero stars unfortunately.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSan Francisco to Spain
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"The worst experience ever"

(United States)

Trip Verified | The worst experience ever. Terrible customer service, no communications, no one to ask questions too, employees were rude and you have to pay for everything even in an 9hrs flight. 9hrs on a flight and when I paid $2 for a soda, I got a cup of soda. Was on two different lines for this airline and had to wait until I got to the booth to be told I was in the wrong line. Everything was a bad experience.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBarcelona to New York
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never fly this airline again"

(United States)

Not Verified | I know that cheap airlines are tempting, but it was so bad that it's not even worth the little you paid. My flight was delayed by hours with no explanation, announcement, or apology. The staff members and flight attendants are not there to provide you with a comfortable, safe, and enjoyable flight. They have one purpose and one purpose only: to get you to spend more money and make more purchases. For everything you would get for free on an average airline, you had to pay extra. I was supposed to arrive at JFK (an airport in New York) at 8.20 pm. I arrived at 10.20 and didn't leave the airport for hours after that because the baggage took forever to get to the baggage claim area. Level is a disappointment to airlines, and I would not recommend this airline to anyone. I will most certainly never fly this airline again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBarcelona to New York JFK
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the worst airline I’ve been on in my entire life"

(United States)

Not Verified | By far, the worst airline I’ve been on in my entire life. I booked a roundtrip flight from NYC to Barcelona for nearly $1,100 and the airline did not provide drinks, snacks, or food. They charge for everything. On top of that, the wait to get onboard took 1.5 hours flying in and flying out. In addition, I booked this flight under Iberia, not Level. There was no communication that I’ll be on a Level flight. Now, I’m not even inclined to fly Iberia anymore. I highly do not recommend either airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York City to Barcelona
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

2no common food nor drink provided with your fare"

(United States)

Trip Verified | On a Level Airlines international flight across the Atlantic there is no common food nor drink provided with your fare. This might seem like a small change, but it is not. What I didn’t know and no amount of small-print words could adequately explain was how it would actually feel not to have food or drink served on an international flight. The food carts appeared out of nowhere bringing wonderful wafting smells. There was chatter as to what might be on the menu. Then the servers only served a scattering of folks who had paid and pre-ordered. The rest of us could ante-up for the extra supply kept on hand, but either way many on the 8-hour flight would go hungry. Then the drink cart came and I thought to console myself with a cranberry juice or a coca-cola, and those cost extra, too. I was not offered water, but when I asked for some the steward rearranged the bright products on his cart and came up with a small paper cup and voilá, I had my gulp of complimentary water. My travel time on this particular flight from Boston to Venice through Barcelona with a long layover was around 17 hours and booking more than a month in advance, the round trip price was $1,224 US. Why did I choose this airline over others? How much was the price differential? I could not remember.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBoston to Venice via Barcelona
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no