"said this document is not valid"
Sofia Lopez (Poland)
✅ Trip Verified | I bought a flight through kiwi from Foz de Iguazu to Warsaw as final destination. On the 10/12 I was at the airport in Foz de Iguazu, and we boarded on time. Around 22.00 I woke up and a couple sitting next to me mentioned we are landing as an emergency in Rio de Janeiro, I was shocked and thought they were joking. And they repeat they have to change due to weather conditions. We are on our way to Rio de Janeiro, from that moment I knew this would be a hell of a journey. We landed in Rio de Janeiro and the crew said they have to change because by law they have completed the time established at work. First thing, passengers don't need to leave the plane because the change of crew is coming, and we will fly back to São Paulo. We waited in the plane for one hour, after that around 23:30 we have to get out and wait without knowing how long we would be waiting. I decided during that time to speak to one of the staff from LATAM, and mentioned I have a flight to London at 23:45, obviously I missed this flight and I will need to know what would happen next. The staff said don't worry, we will wait a few hours here and once we get to São Paulo you should request a new flight to reach your final destination. Around 02:00 AM we boarded again the flight and flew to São Paulo arriving at 03:43 AM, I go to the LATAM office, explained what happened and showed my boarding pass. Staff said you should go to the office on ground floor, they will reissue a new boarding pass for you. The queue of people that missed their flight was incredibly long, I wait in the queue for 3.5hs until the previous staff told me wrong that queue was only for domestic flights. I need to go to a different terminal. At that moment it was already 16hs at the airport. Once again to the LATAM office, and request for the boarding pass to London, they told me they would check with British Airways if they have a seat for me. They confirm I will be able to flight they booked me the new flight and I asked, yes that's okay but I do have another connection missed due to the delay of LATAM. My final destination is Warsaw, not London. Staff said I will give you a document to request to the other airline to give you a new flight. Another lie from the staff of LATAM. I decided to believe in her word. Waited for my flight until 16:00 Already 24hs at the airport. When I land in London I go straight to LOT office, I showed the document, and they said this document is not valid without boarding pass. For my surprise the useless document they gave me it was not valid without a boarding pass. I asked then, what should I do? I'm very sorry, but you could contact either LATAM or buy a new flight ticket.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Foz de Iguazu to Warsaw via Sao Paulo / London |
Date Flown | December 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Choose any other airline"
Samuel Coco (United States)
Not Verified | My flight was delayed which caused me to miss my connecting flight. All they were able to do for me was book me a flight 13 hours later and a voucher for a breakfast for two. (Me and my traveling partner) Which was only good for 4 croissants and two coffees, (a 5$ cost) which neither of us drink. Beware of this company. Choose any other airline if possible for your trip.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Buenos Aries to Lima |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Minimal catering with tiny sandwich"
64 reviews N Bardel (Germany)
✅ Trip Verified | Luckily seated at emergency exit. Minimal catering with tiny sandwich, some cake and a mini twix. One round of drinks with it and then the crew disappeared for the long remaining part of the flight. Did not expect much, but found it curious no one came by with some water, at least after three/four hours. However, all in all better then what other airlines offer in tourist class, so I won’t complain.
Aircraft | A320 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Lima to Sao Paolo |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"very friendly and attentive crew"
64 reviews D Bardel (Germany)
✅ Trip Verified | Long 5+ hr flight in their premium economy, which can be compared to business class seating with European airlines on flights within Europe and to/from Northern Africa or Near East. However seat pitch very reasonable and charging stations at each seat. Furthermore good entertainment system on own iPad or phone through onboard WiFi. Catering acceptable, though not top, very friendly and attentive crew. Nice little amenity kit.
Aircraft | A320 |
Type Of Traveller | Business |
Seat Type | Premium Economy |
Route | Mexico City to Lima |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Avoid them like a plague"
P Lanakova (United States)
✅ Trip Verified | My husband and I were returning to California from our trip to Joao Pessoa, Brazil, with our toddler son. When we approached the gate, the attendant refused to issue us the proper tag for our stroller, stating that we should just place it in our overhead compartment. When we walked up to the airplane door, we were approached by another employee of the airline, who said that we can't bring the stroller with us into the aircraft, and promised to issue an appropriate tag once she took the stroller off our hands. I felt suspicious when she came back with the white tag instead of the pink one. It wasn't until later we realized that she issued a wrong tag and sent our stroller straight to our final destination - San Francisco. When we landed in Sao Paulo for our layover, we were waiting for our stroller to be returned to us at the gate, but it never arrived. The staff was unhelpful, stating that they didn't have it and didn't know where to look for it either. They refused to call anywhere to make inquiries on our behalf. They simply turned their backs to us and walked away. They treated us like we were some sort of nuisance that they wanted out of their space as quickly as possible. We were exhausted, confused, and frustrated. We were forced to rush into the baggage claim with a sleeping toddler in our arms in the middle of the night, and our hands full with our carry-on bags. When we finally reached the baggage conveyor, the attendant stated that we had a wrong tag and our stroller was sent directly to San Francisco. Who in the world sends a motion-assistance device all the way to the final destination?? I purchased the stroller for this airplane trip specifically, so that our toddler son can get some rest in the airport in-between the 4(!) flights that we had to take to return home, but the stroller was just taken away from us by a person who doesn't know how to handle them correctly. This is the same as making a disabled person run around the airport trying to locate their wheelchair and subsequently being told they can't have it until they complete their journey. I was shocked and appalled by how our family was treated by the airline. When we reached the LATAM check-in counter in São Paulo airport, the employee on duty confirmed what we suspected: we have been misled by the airline workers. The employees we spoke to prior to this moment knew exactly what happened to the stroller: the luggage tag is always white, and the stroller gate check tag is always pink. They willingly made us run around the airport while holding a sleeping child, because they didn't want to do the work of correcting the mistake of the gate attendant in Joao Pessoa. I was shocked and appalled by the lack of professionalism that we faced during our journey. This experience left me feeling disrespected as a customer, as well as an individual. The airline made it very clear that they have zero regards for the health and experience of their customers, regardless of their age group. I'm utterly disgusted that my 1.5 years old son was treated in this manner. All my attempts to contact the airline to make things right were fruitless. The customer service representative simply hung up on me when I called. Avoid them like a plague. This is a money-grabbing conglomerate that doesn't care about their passengers' wellness and safety.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | João Pessoa to San Francisco via Sao Paulo / Lima |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Disappointing Premium Economy experience"
Sanjay Chadha (United Kingdom)
✅ Trip Verified | Disappointing Premium Economy experience. I recently flew with Latam Airlines on Flight LA3354 in Premium Economy, and it was an utterly disappointing experience. From the lack of organization during check-in to an unexpected filming activity onboard, the journey fell far short of what one would expect. The unannounced filming not only invaded passengers' privacy but also caused a significant delay in our flight, disregarding our time and schedules. The crew's activities created a distressing atmosphere, and issues with seat functionality added to the discomfort. Moreover, the delay in service due to staff involvement in filming left passengers confused and dissatisfied, with no clear explanation or resolution from the airline. Despite reaching out to Latam Airlines for a resolution, the response has been lacking. It's disheartening when an airline fails to address such grievances promptly and adequately. Overall, my experience was subpar, and I hope Latam Airlines takes these concerns seriously to improve their service quality for future passengers. Sanjay Chadha
Type Of Traveller | Family Leisure |
Seat Type | Premium Economy |
Route | Sao Paolo to Salvador |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Enjoyed it as a budget short flight"
M Tonise (Australia)
✅ Trip Verified | Great budget airline. Easy to book online. Just book flights, baggage and insurance. Check in no queues. New planes. All seats had screens. Entertainment good. Phone chargers every seat. Plane windows can tint windows. Only downside no choice of meal but my flight was only a 3hr flight and at least you get a meal! Enjoyed it as a budget short flight. Would recommend.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Sydney to Auckland |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"very poor quality main meal"
S Calicca (Italy)
✅ Trip Verified | Fairly old plane for intercontinental flight. The service during the flight from the flight attendants was very limited. For 11 hours of flight, a very poor quality main meal and an equally terrible snack. No drink service during intermissions. Limited entertainment due to lack of language options in films and TV series. On both trips my headrest was broken. Aereo per il volo intercontinentale abbastanza vecchio. Il servizio durante il volo da parte degli assistenti di volo era davvero limitato. Per 11 ore di volo, un pasto principale di pessima qualità e uno snack, altrettanto pessimo. Nessun servizio drink negli intermezzi. Intrattenimento limitato per via della mancanza di opzioni di lingua in film e serie tv. In entrambi i viaggi il mio poggiatesta era rotto.
Aircraft | Boeing 777 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Rome to Rio de janeiro via Sao paulo |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"how kind and friendly the crew was"
G Aldana (United States)
✅ Trip Verified | This flight was on an ex VivaAir Colombia A320 with vivaair interior so there was no latam play and the interior of the aircraft was still in viva air’s configuration. After flying in from New York in the morning I spent the day and early afternoon and returned to El Dorado for my flight to Cartagena. Check in at LATAM’s premium counter was a breeze. Upon boarding our lead flight attendant Jessica welcomed every premium economy individually and we all had a water bottle waiting at our seat. Since I switched rows so a guy could be with his kid I went to Row 1 seat A. There was tons of legroom the only bad thing was the window was dirty so I couldn’t really see much. About 20 minutes after take off we were offered beer, water juice and coffee. I opted for a Club Colombia we were also offered chips and a little bar with chocolate. The flight itself was quick. One thing is the seats didn’t recline at all since the aircraft was still in Vivas configuration but it was made up by how kind and friendly the crew was on this flight.
Aircraft | A320-200 |
Type Of Traveller | Solo Leisure |
Seat Type | Premium Economy |
Route | Bogota to Cartagena |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Really nice flight"
G Nettles (United Kingdom)
✅ Trip Verified | Really nice flight. Joint lounge at Rome called Premium Plaza was definitely not premium. Boarding was easy, warm welcome with crew immediately learning your name. I lucked out with row 10 which was at least 20cms longer than the rest. Very comfortable flat bed. Food was reasonably good but far from exciting. The "champagne" was below acceptable standards. The other wines were adequate. A 12 hour flight is quite demanding and I think Latam did a great job I'd happily fly again and would choose them ahead of a lot of the competition.
Aircraft | Boeing 777 |
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Rome to Sao Paulo |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |