LATAM Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 474 reviews
3/10
3 star Skytrax Rating
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8/10

"feels like proper Business Class"

(New Zealand)

Trip Verified | Classy Planes, Classy Seats and Staff OK. Luxury and feels like proper Business Class. Food was good. Seats very comfortable with a Large Pillow and Duvet supplied. Not the 1st time we have flown Latam and would fly again any time.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSydney to Auckland
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"actually a very nice flight"

(Germany)

Trip Verified | A 22.45 departure 3,5 hrs flight with time difference resulting into an arrival at 4.30 and making it a potential unpleasant extreme red-eye flight. Very efficient boarding by attentive a friendly ground staff. Surprised to have found on every seat blanket a pillow, which was very welcoming. For those not willing to sleep on this 3,5 flight, a cheese toast together with some fruit a chocolate including drinks was offered. Was actually a very nice flight. Nice feature of interactive onboard entertainment system through Wifi, including movies and route map.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLima to Santiago de Chile
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Worst of the worst"

(United States)

Trip Verified | Worst of the worst. Our plan was to fly from Cusco to Iquitos (via Lima) on Aug-15 and then from Iquitos to Lima on Aug-17. LATAM cancelled our flight from Cusco to Lima and reschedule it for Aug-16. Due to which we missed all our other flights. We had to change our itinerary and cancel Iquitos from our trip because of LATAM. Losing all money paid to hotel, flight, prearranged car. Total loss incurred for 4 people was $1800. When I called LATAMLATAM to refund the ticket money for all missed connections, their agent said that's not their policy. Absolutely garbage airlines. As another reviewer said: Fly Sky instead.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCusco to Iquitos via Lima
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"just incompetent and awful"

(Canada)

Not Verified | It is less about the fact that weather can cause issues mid-flight, and that cancellations happen sometimes. It is more about the fact that Latam customer services will force you to wait 5 hour to rebook your flight even if you're the first person in line, that their website does not work at all to make a complaint, or that their customer services tells you to book a hotel and that it will be covered by Latam if you file a ticket, since they're forcing you to wait 16 hours for another flight (when most of the rest of your plane was placed on same day flights even though they were behind you in line). Turns out Latam are greedy, dishonest, and incompetent as their online rep and twitter account both disregard your complaint and claim they wont cover the hotel since the flight was turned back due to weather. Here's the thing - that would not have been an issue if it was ever what the Latam agent said even once at the airport. Have had many other issues with them in the past and this is the final straw. They are just incompetent and awful. Fly sky instead, or any other option available.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSantiago to Calama
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"absolutely horrific"

(United States)

Trip Verified | LATAM airlines is absolutely horrific. On my round trip to Concepcion, Latam managed to delay one of my flights three hours, costing me over 400$ to change my other flights so I would be able to make them. Over 5 hours in the Santiago airport waiting for them to figure out a flight for us to take, screwing up our airbnb reservations and making us lose a full day of vacation, they failedto organize the SHUTTLE back to the airport the next morning, so we had to figure that out on our own. When the flight was delayed, they didn't give a voucher for food or provide a place to stay in Santiago, and our flight wasn't for another almost 24 hours.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSantiago to Concepcion
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"kind enough to arrange a complex routing"

(France)

Not Verified | Ingrid (LATAM airlines) at Rio Airport was kind enough to arrange a complex routing for our luggage from Rio to Paris via São Paolo and Zurich. Thank you Ingrid!
AircraftBoeing
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteRio de Janeiro to Paris via Zurich
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"refuses to issue a full refund"

(Chile)

Trip Verified | I bought a ticket with an agency for a LATAM flight and had to cancel because of illness. Even though the airline policy is to issue a full refund in case of medical inability, they have refused to do so for over 2 months now. They keep playing the talk to the agency game, even after the agency has confirmed that the airline refuses to issue a full refund and will only give the taxes back (less than 10% of ticket amount).
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSantiago to Madrid via Lima
Date FlownJune 2023
Value For Money 12345
no
10/10

"I would strongly recommend LATAM"

(Australia)

Trip Verified | I flew a total of 5 flights with LATAM the last two weeks. Mexico-Santiago (Business) Santiago-Calama-Santiago (Economy) Santiago-Auckland-Sydney (Business) All flights were on time and the ground and cabin crew were so professional and polite. I wasn’t expected much by reading the review but honestly LATAM became probably the best airline for me. Food was great, drinks choice pretty good. Service onboard was impeccable and seat were comfortable. Entertainment on long haul business was perfect and had lot of choice. Baggage not lost and check in always easy and fast. I would strongly recommend LATAM and give them a chance.
AircraftA320 / Boeing 787-9
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteCalama to Sydney via Santiago and Auckland
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"service is terrible"

(United States)

Not Verified | If I could rate the service of this company in numbers, I would give it a -10 and no less than zero stars. On August 11 2023 I traveled through LATAM airlines, flight 4402 to connect my connection in Miami on an international flight. My odyssey began when I arrived at the El Dorado airport in Bogota to check in. The number of passengers, the chaos, disorder was like a movie. Very few airport staff do not have the training and even to my surprise almost no one speaks English. Continuing with my checking, it could not be done electronically, so I was redirected to the counters personally. When entering the checking line we had an average of 20 people with only 2 people from customer service. Ask a LATAM employee why you were waiting and if there was no staff for international passengers to attend to them directly. He replied no, that the same waiting line was for national and international passengers. I explained to him that in my opinion it was not right and the ticket costs were different (obviously the international tickets were more expensive) and in the case of connections they were more harmful for me. He told me that he couldn't do anything. My ODYSSEY really started there since when I checked the lady at the counter told me that my luggage had exceeded 20 Kilograms (approximately 40 pounds) and that I had to pay the excess. I answered that the suitcase had already been paid for at the place of origin in the United States and that I did not understand why I had to pay for it again. The lady from LATAM told me that I only had it for 10 pounds and OH my surprise when she told me that I have to pay an extra US$177.00 if I wanted to send it with my flight. I decided not to do it and tried to talk to a supervisor who never showed up and shone by his absence. When checking the prices of the suitcases on the website, costs between US$ 14 and up to US$ 25 appear on domestic flights but nothing is indicated for international flights. No one gave me an answer to what happened, so I filed a complaint on the LATAM website. In addition, the cabin service was of poor quality since there is no empathy or sympathy with the flight employees, low quality food and low communication too. My conclusion, if this review is of any use, do not travel with this airline since its service is terrible, unprofessional and the only thing they want is your money.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBogota El Dorado to Miami
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Boarding was a mess"

(United States)

Trip Verified | Boarding was a mess, they have some people in training but it was like everyone was in training and no one knew anything. It took more than two hours and at the last minute I was told that my luggage was not included and I needed it to pay again. We were running out of time and they ask for this ridiculous amount of money $355.49 for two bags about 35 lbs e/a they assured me that if it was already included they will refund the money in Miami but this never happened. Basically, they held us hostage, until the last minute to make us pay. We paid the full amount for the trip to Delta Airlines and the luggage was included both ways we flew in with four bags and came back with only two bags. I made the claim and they said that I agreed to pay, but it was no other option at the last minute if they told us it before I could leave the bags with my brother but after all this time he was gone.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBogotá to Miami
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no