"felt more like premium economy"
Giuseppe Sironi (Brazil)
✅ Trip Verified | Miami to Rio de Janeiro. The Boeing 767-300 plane was old and smelly and not well cleaned. Seats were tight with torn fabric as seen in the photograph attached. In general not very comfortable. Crew members were attentive and the flight was generally without problems. It felt more like premium economy than business.
Aircraft | Boeing 767-300 |
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Miami to Rio de Janeiro |
Date Flown | December 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"waited in line for hours"
D Sawyer (Canada)
✅ Trip Verified | Galapagos to Quito. We arrived at the airport at Baltra several hours early. Shortly before the aircraft was to take off, many of the passengers confronted the ground crew at the gate. The passengers had received emails to indicate that the flight had been canceled. The ground crew were unaware. We waited in line for hours to find out about a flight the next day. We had to go back by bus, ferry and bus to Puerto Ayora to be registered into a hotel. We were told to wait a half hour for a bus to take us to dinner but it was over an hour. We ate dinner at 10 PM. The hotel they chose lost electricity before we went to bed. The whole operation was poorly managed. We lost an entire day. While waiting to take off on the revised flight the next morning, some passengers were offered compensation while others were not. We were not. I filed a complaint via email with the airline and they said that they were not prepared to provide any compensation.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Galapagos to Quito |
Date Flown | October 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"This is not a fair treatment"
V Skelden (Netherlands)
✅ Trip Verified | Cusco to Lima. We were already warned for the fact that LATAMAirlines asks tourist to pay a higher rate for a domestic flight within Peru. When booking the flight on the English website, it was indicated that we could buy the second fare rate. I do not remember the 3 options (cheapest, a bit more expensive and highest rate), but indeed we saw that we were not able to book the cheapest flight as this is only for Peruvian nationals. After booking the flight and a happy check in at Cusco airport, a staff informed us about the fact that we booked a Peruvian fare ticket. I explained her the fact that we already knew. She showed us the Spanish webiste of Latam which is different from the English version. There it said that tourist can only buy the highest rate. This is not clear on the English website, besides that, the English website asks a few times for you nationality and passport number, so it could also have warned us. Which would be more customer friendly. After lengthy discussions, where staff even indicated that we are stupid and made a mistake, that was not a pleasant experience. We were able to not pay the fine of USD 177 (insane amount!) but the difference between the fares. She did not show us the calculation we just had to pay USD 121 in total. This is not a fair treatment as we already paid a higher fare for our tickets to Lima.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Cusco to Lima |
Date Flown | December 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Flight Manager was the worst"
S Gerter (Brazil)
✅ Trip Verified | Frankfurt to Sao Paulo. What disappoints me is the up and down on LATAM service. Flight was late due to weather conditions, this is OK and your cannot complain against the airline. Boarding was really terrible, no Business Class priority, no Infants Priority - get everybody fast inside an Airport bus. Cabin Crew okay, but Flight Manager was the worst I have ever seen, so aggressive. On Board service below an acceptable standard, Dinner was cold, breakfast Omelette Cold! Arriving in Sao Paulo and over 300 passengers trying to catch a Airport bus to the Main Terminal.
Aircraft | Boeing 777-300 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Frankfurt to Sao Paulo |
Date Flown | December 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"cabin and seats comfy and IFE good"
3 reviews Alan Lyall (United Kingdom)
✅ Trip Verified | I was unable to check in online as my ticket was on Iberia paper and as an Iberia code share flight number. So much for seamless One World. Check in at Santiago airport was painfully slow. However, once that was over, boarding was efficient, cabin and seats comfy and IFE good (although not was varied as when was only LAN). We left on time and after crossing the Andes it was time for the new dinner service. This is a radical change with one main dish (30 % larger than the norm) accompanied by a bread roll and a biscuit. Choice of 3 - meat, fish or vegetarian. Food was excellent. Overnight there was a larder in the rear galley with drinks, sandwiches and ice cream. You could also ask for eye shades, ear plugs, travel socks or a tooth brush and toothpaste. Breakfast was a choice of hot omelette or sweet pancake accompanied by yogurt or fresh fruit. All very good. Crew were attentive and friendly. Overall very good - apart from check in.
Aircraft | Boeing 787-9 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Santiago to Madrid |
Date Flown | December 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"not helpful, pleasant or friendly"
Marina Prestes De Oliveira (Ireland)
✅ Trip Verified | Flew LATAM Airlines from Sao Paulo to Paris CDG. Flight delayed. No information. Missed my connection. Multiple passengers booked to same seating. Flight attendants not helpful, pleasant or friendly. Food quality bad. In-flight movies did not work and ear phones were very bad quality. My bag arrived a day later this time and 7 days late the previous occasion. I did fly with LATAM before and it was bad as well. I did not complain then as it may have been a once off. I though I would try them again. Never again!
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Sao Paulo to Paris CDG |
Date Flown | December 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"nice full-flat seats"
Peter Sorger (Brazil)
✅ Trip Verified | Sao Paulo to Paris. Another great flight with LATAM. Fast check-in, great Lounge at São Paulo airport. On time boarding, great crew. This aircraft has nice full-flat seats, the crew provided a good service. Arrival on time, fast-lane through immigration and fast luggage delivery. Good wine options during Dinner.
Aircraft | A350-9 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Sao Paulo to Paris |
Date Flown | December 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"involuntarily removed from a flight"
C Jackson (United States)
✅ Trip Verified | This was not the first time that I have flown with LATAM. However, this is by far the worst experience I have had with any airline in the past. We intentionally purchased two tickets with a long layover in Bogota, Colombia from San Andres to Cali, Colombia. However, when we arrived at the airport in San Andres for our return flight, we found out that they had given up our seats without our volunteering nor did they offerer any incentive. We let them know that we paid more than double the price for the tickets in order to have a longer layover. However, the representative tried to force us on the plane with a direct flight to Cali. We asked to speak to a manager, however he never arrived and the representative called for the police. The police officer was polite. However, she kept telling us that there was nothing that the airline could do. We waited over 3 hours to be placed on a flight with another airline, where we had a shorter layover in Bogota. However, once we arrived and rushed to the terminal, we found out the flight had been delayed. In Bogota the service was better considering it was an inconvenience and had we known about the layover earlier, we could have made arrangements to continue the original plans we had for Bogota. I would also like to mention, this is not the first time that there have been delays in Bogota as this seems to now be the norm. I am accustomed to airlines offering incentives to volunteer seats, never have I been involuntarily removed from a flight and had a police officer try to force me on another one.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | San Andrés to Cali |
Date Flown | October 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"service not up to par"
M Richards (United Kingdom)
✅ Trip Verified | Flew São Paulo to London Heathrow with LATAM Airlines. This was a night flight, check in was fast as we were transiting from Rio. The plane was pushed back on time, taxied to the end of runway and then returned to the gate as there was a malfunction of the air conditioning, we were kept informed of the possible delay, eventually flight took off at about 01.30 about 2 hours late, but arrived just half an hour late at LHR. Aircraft was clean, but service not up to par! Most pax went to sleep as the flight was delayed, the first meal we were offered was breakfast an hour before landing, solid 10 hours after we took off. The breakfast was omlette and fruits, the fruit juice was more like flavoured water than fruit juice, the service was inconsistent, juice being served in plastic cups but coffee in proper mugs! Was expecting a substantial breakfast as it was the only meal served but was disappointed.They provided a duvet which you could use either to lay down or as blanket? The business class seats are in 2-3-2 lay out, and extremely narrow though they were lye flat. LATAMS 767 and 787 all have 2-2-2 lay out which is more comfortable and less crowded, probably getting as many seats as possbile in business section. Would I fly with them again: not sure?
Aircraft | Boeing 777-300 |
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | São Paulo to London Heathrow |
Date Flown | November 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Plane needs to be updated"
S Gorter (Brazil)
✅ Trip Verified | Buenos Aires to Sao Paulo. Fast Check in at the Ezeiza Airport in Buenos Aires, got fast through security and Immigration. Lounge is nice with good choices of food and beverages at 3AM in the morning. Fast boarding. Plane needs to be updated. Business Class seat at this type of aircraft are not really spacious. Cabin Crew have done their work very fast but all crew had a nice smile! Meal & Beverage were OK. Arrived on time with fast luggage deliver
Aircraft | Boeing 767-300 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Buenos Aires to Sao Paulo |
Date Flown | November 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |