LATAM Airlines

✅ Trip Verified | This was not the first time that I have flown with LATAM. However, this is by far the worst experience I have had with any airline in the past. We intentionally purchased two tickets with a long layover in Bogota, Colombia from San Andres to Cali, Colombia. However, when we arrived at the airport in San Andres for our return flight, we found out that they had given up our seats without our volunteering nor did they offerer any incentive. We let them know that we paid more than double the price for the tickets in order to have a longer layover. However, the representative tried to force us on the plane with a direct flight to Cali. We asked to speak to a manager, however he never arrived and the representative called for the police. The police officer was polite. However, she kept telling us that there was nothing that the airline could do. We waited over 3 hours to be placed on a flight with another airline, where we had a shorter layover in Bogota. However, once we arrived and rushed to the terminal, we found out the flight had been delayed. In Bogota the service was better considering it was an inconvenience and had we known about the layover earlier, we could have made arrangements to continue the original plans we had for Bogota. I would also like to mention, this is not the first time that there have been delays in Bogota as this seems to now be the norm. I am accustomed to airlines offering incentives to volunteer seats, never have I been involuntarily removed from a flight and had a police officer try to force me on another one.

✅ Trip Verified | Flew São Paulo to London Heathrow with LATAM Airlines. This was a night flight, check in was fast as we were transiting from Rio. The plane was pushed back on time, taxied to the end of runway and then returned to the gate as there was a malfunction of the air conditioning, we were kept informed of the possible delay, eventually flight took off at about 01.30 about 2 hours late, but arrived just half an hour late at LHR. Aircraft was clean, but service not up to par! Most pax went to sleep as the flight was delayed, the first meal we were offered was breakfast an hour before landing, solid 10 hours after we took off. The breakfast was omlette and fruits, the fruit juice was more like flavoured water than fruit juice, the service was inconsistent, juice being served in plastic cups but coffee in proper mugs! Was expecting a substantial breakfast as it was the only meal served but was disappointed.They provided a duvet which you could use either to lay down or as blanket? The business class seats are in 2-3-2 lay out, and extremely narrow though they were lye flat. LATAMS 767 and 787 all have 2-2-2 lay out which is more comfortable and less crowded, probably getting as many seats as possbile in business section. Would I fly with them again: not sure?

✅ Trip Verified | Buenos Aires to Sao Paulo. Fast Check in at the Ezeiza Airport in Buenos Aires, got fast through security and Immigration. Lounge is nice with good choices of food and beverages at 3AM in the morning. Fast boarding. Plane needs to be updated. Business Class seat at this type of aircraft are not really spacious. Cabin Crew have done their work very fast but all crew had a nice smile! Meal & Beverage were OK. Arrived on time with fast luggage deliver

✅ Trip Verified | Santiago to Buenos Aires. Fast Check-In, Great Lounge at Santiago de Chile, had a nice shower and staff were very helpful and friendly. Boarding was on-time and fast. Business Cabin was really old Style and shows its age. Food was below standard but the Wine List had good Argentinean & Chilean Wines. On this flight the Cabin Crew was outstanding.

✅ Trip Verified | Sao Paulo to Santiago. Excellent experience from the check-in to arrival. Clean aircraft, polite cabin crew did their job with efficiently without great exaggerations. Service within the expected pattern. It would be great if all flights with LATAM maintained this level.

✅ Trip Verified | Santiago to Temuco. LATAM Rules of carry on luggage were changed without communication. Furthermore, the rules were applied randomly among passengers, for some applied stricter than for others. Besides that there was unfriendly service on the ground at port of departure. Overall mediocre service and quality.

✅ Trip Verified | My wife and I flew from Auckland to Sydney on flight LA801 on 17th November which happened to be my 50th birthday. Upon check in at Auckland my wife told the lady who checked us in that it was my 50th birthday and would it be possible for an upgrade. Little did we know that we got upgraded to premium economy and I got messaged happy birthday on my seat screen then wished happy birthday by the chief flight attendant then given a lovely little gift of chocolates in a lovely signed cup and card and once again wished happy birthday by her and 3 other flight attendants and asked if there was anything else I would want. By now I was feeling quite royal! I cannot thank the cabin crew enough for such a memorable flight. The return flight home to Auckland in standard economy was also very comfortable and flight staff very helpful and friendly Considering this was the first time we ave flown LATAM airlines we would not hesitate to fly LATAM again.

✅ Trip Verified | Flew Santiago to Easter Island. The Dreamliner we flew on both ways seemed very new and clean. The seats were comfortable and had adequate legroom to avoid knee scraping, though maybe that’s because I’m not unusually tall. The IFE was pretty good with a reasonable selection of films and TV and a video screen that was clean and unscratched. The food was quite good for economy. On the way out it was morning and we were given breakfast of an omelette and “roast potatoes”. The potatoes were a bit under-roasted but the omelette was good. The flight back was in the afternoon and we were given lunch, which again was good and this time came with wine if you wanted it. After the stewardess had collected the empty trays, she returned offering “water, juice, tea, coffee, whisky.” “Er, did you say whisky?” Yes! And I got a generous glass of Ballantines. The LATAM staff we encountered were all very helpful and friendly. Although I didn’t notice at the time, seats were allocated as soon as you have paid for the ticket, so presumably on a first come, first serve basis. We were quite happy with the two we got, a window and aisle (yes, next to each other) just behind the wing.

✅ Verified Review | Pucallpa to Lima. LATAM, previously LAN in Peru, used to be an excellent airline but their service has deteriorated significantly in the last year. The latest sign of their downward spiral is the increase in flight delays and cancellations. They are constantly delaying domestic flights, almost on a whim, and display no regret or sincere apology to their paying customers. The personnel is entitled, condescending and rude, treating customers like inconveniences. Not to mention that they charge for everything. I've tried to remain with them out of loyalty to LAN and in hopes that they might show the high quality of customer service as they did in the past, but I believe it's time to move on. I cannot in good faith recommend LATAM to anyone. They are not worth our money.

✅ Verified Review | Buenos Aires to Bariloche. First, they cancel my flight twice as it was not full and packed all the people in a later plane, 6 hours later. When finally boarded the plain, there was a technical issue and we need to get off and two hours later get into another plane. No compensation was offered and the staff was not seen anywhere. Very bad airline.