LATAM Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 483 reviews
3/10
3 star Skytrax Rating
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3/10

"felt more like premium economy"

(Brazil)

Trip Verified | Miami to Rio de Janeiro. The Boeing 767-300 plane was old and smelly and not well cleaned. Seats were tight with torn fabric as seen in the photograph attached. In general not very comfortable. Crew members were attentive and the flight was generally without problems. It felt more like premium economy than business.
AircraftBoeing 767-300
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteMiami to Rio de Janeiro
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"waited in line for hours"

(Canada)

Trip Verified | Galapagos to Quito. We arrived at the airport at Baltra several hours early. Shortly before the aircraft was to take off, many of the passengers confronted the ground crew at the gate. The passengers had received emails to indicate that the flight had been canceled. The ground crew were unaware. We waited in line for hours to find out about a flight the next day. We had to go back by bus, ferry and bus to Puerto Ayora to be registered into a hotel. We were told to wait a half hour for a bus to take us to dinner but it was over an hour. We ate dinner at 10 PM. The hotel they chose lost electricity before we went to bed. The whole operation was poorly managed. We lost an entire day. While waiting to take off on the revised flight the next morning, some passengers were offered compensation while others were not. We were not. I filed a complaint via email with the airline and they said that they were not prepared to provide any compensation.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGalapagos to Quito
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"This is not a fair treatment"

(Netherlands)

Trip Verified | Cusco to Lima. We were already warned for the fact that LATAMAirlines asks tourist to pay a higher rate for a domestic flight within Peru. When booking the flight on the English website, it was indicated that we could buy the second fare rate. I do not remember the 3 options (cheapest, a bit more expensive and highest rate), but indeed we saw that we were not able to book the cheapest flight as this is only for Peruvian nationals. After booking the flight and a happy check in at Cusco airport, a staff informed us about the fact that we booked a Peruvian fare ticket. I explained her the fact that we already knew. She showed us the Spanish webiste of Latam which is different from the English version. There it said that tourist can only buy the highest rate. This is not clear on the English website, besides that, the English website asks a few times for you nationality and passport number, so it could also have warned us. Which would be more customer friendly. After lengthy discussions, where staff even indicated that we are stupid and made a mistake, that was not a pleasant experience. We were able to not pay the fine of USD 177 (insane amount!) but the difference between the fares. She did not show us the calculation we just had to pay USD 121 in total. This is not a fair treatment as we already paid a higher fare for our tickets to Lima.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCusco to Lima
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Flight Manager was the worst"

(Brazil)

Trip Verified | Frankfurt to Sao Paulo. What disappoints me is the up and down on LATAM service. Flight was late due to weather conditions, this is OK and your cannot complain against the airline. Boarding was really terrible, no Business Class priority, no Infants Priority - get everybody fast inside an Airport bus. Cabin Crew okay, but Flight Manager was the worst I have ever seen, so aggressive. On Board service below an acceptable standard, Dinner was cold, breakfast Omelette Cold! Arriving in Sao Paulo and over 300 passengers trying to catch a Airport bus to the Main Terminal.
AircraftBoeing 777-300
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteFrankfurt to Sao Paulo
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"cabin and seats comfy and IFE good"

(United Kingdom)

Trip Verified | I was unable to check in online as my ticket was on Iberia paper and as an Iberia code share flight number. So much for seamless One World. Check in at Santiago airport was painfully slow. However, once that was over, boarding was efficient, cabin and seats comfy and IFE good (although not was varied as when was only LAN). We left on time and after crossing the Andes it was time for the new dinner service. This is a radical change with one main dish (30 % larger than the norm) accompanied by a bread roll and a biscuit. Choice of 3 - meat, fish or vegetarian. Food was excellent. Overnight there was a larder in the rear galley with drinks, sandwiches and ice cream. You could also ask for eye shades, ear plugs, travel socks or a tooth brush and toothpaste. Breakfast was a choice of hot omelette or sweet pancake accompanied by yogurt or fresh fruit. All very good. Crew were attentive and friendly. Overall very good - apart from check in.
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSantiago to Madrid
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"not helpful, pleasant or friendly"

(Ireland)

Trip Verified | Flew LATAM Airlines from Sao Paulo to Paris CDG. Flight delayed. No information. Missed my connection. Multiple passengers booked to same seating. Flight attendants not helpful, pleasant or friendly. Food quality bad. In-flight movies did not work and ear phones were very bad quality. My bag arrived a day later this time and 7 days late the previous occasion. I did fly with LATAM before and it was bad as well. I did not complain then as it may have been a once off. I though I would try them again. Never again!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSao Paulo to Paris CDG
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"nice full-flat seats"

(Brazil)

Trip Verified | Sao Paulo to Paris. Another great flight with LATAM. Fast check-in, great Lounge at São Paulo airport. On time boarding, great crew. This aircraft has nice full-flat seats, the crew provided a good service. Arrival on time, fast-lane through immigration and fast luggage delivery. Good wine options during Dinner.
AircraftA350-9
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteSao Paulo to Paris
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"involuntarily removed from a flight"

(United States)

Trip Verified | This was not the first time that I have flown with LATAM. However, this is by far the worst experience I have had with any airline in the past. We intentionally purchased two tickets with a long layover in Bogota, Colombia from San Andres to Cali, Colombia. However, when we arrived at the airport in San Andres for our return flight, we found out that they had given up our seats without our volunteering nor did they offerer any incentive. We let them know that we paid more than double the price for the tickets in order to have a longer layover. However, the representative tried to force us on the plane with a direct flight to Cali. We asked to speak to a manager, however he never arrived and the representative called for the police. The police officer was polite. However, she kept telling us that there was nothing that the airline could do. We waited over 3 hours to be placed on a flight with another airline, where we had a shorter layover in Bogota. However, once we arrived and rushed to the terminal, we found out the flight had been delayed. In Bogota the service was better considering it was an inconvenience and had we known about the layover earlier, we could have made arrangements to continue the original plans we had for Bogota. I would also like to mention, this is not the first time that there have been delays in Bogota as this seems to now be the norm. I am accustomed to airlines offering incentives to volunteer seats, never have I been involuntarily removed from a flight and had a police officer try to force me on another one.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSan Andrés to Cali
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"service not up to par"

(United Kingdom)

Trip Verified | Flew São Paulo to London Heathrow with LATAM Airlines. This was a night flight, check in was fast as we were transiting from Rio. The plane was pushed back on time, taxied to the end of runway and then returned to the gate as there was a malfunction of the air conditioning, we were kept informed of the possible delay, eventually flight took off at about 01.30 about 2 hours late, but arrived just half an hour late at LHR. Aircraft was clean, but service not up to par! Most pax went to sleep as the flight was delayed, the first meal we were offered was breakfast an hour before landing, solid 10 hours after we took off. The breakfast was omlette and fruits, the fruit juice was more like flavoured water than fruit juice, the service was inconsistent, juice being served in plastic cups but coffee in proper mugs! Was expecting a substantial breakfast as it was the only meal served but was disappointed.They provided a duvet which you could use either to lay down or as blanket? The business class seats are in 2-3-2 lay out, and extremely narrow though they were lye flat. LATAMS 767 and 787 all have 2-2-2 lay out which is more comfortable and less crowded, probably getting as many seats as possbile in business section. Would I fly with them again: not sure?
AircraftBoeing 777-300
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSão Paulo to London Heathrow
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"Plane needs to be updated"

(Brazil)

Trip Verified | Buenos Aires to Sao Paulo. Fast Check in at the Ezeiza Airport in Buenos Aires, got fast through security and Immigration. Lounge is nice with good choices of food and beverages at 3AM in the morning. Fast boarding. Plane needs to be updated. Business Class seat at this type of aircraft are not really spacious. Cabin Crew have done their work very fast but all crew had a nice smile! Meal & Beverage were OK. Arrived on time with fast luggage deliver
AircraftBoeing 767-300
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBuenos Aires to Sao Paulo
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes