LATAM Airlines

✅ Verified Review | A great service from LATAM. All flights full, but easy checkin at the airports, organized boarding, plenty of storage space. The Boeing 787 flights have fantastic IFE systems, best movies, music etc for hours and hours of flying. Great in flight service, food good, drink selection good. Only drawback was seat pitch - cramped. Will continue to fly LATAM when their routes take me to my destinations.

✅ Verified Review | Madrid tô São Paulo in business class with LATAM Airlines. Flight departure on time. I had already had dinner, so didn't have it on board. Seat was OK, fully 180°. Service was normal, nothing outstanding. Cabin configuration of this new A350-900 is only 2 classes, no first class, no Premium economy. Only 2 toilets in business class for 30 passengers. No wifi. Good onboard entertainment. Nobody asked me if I would like to have breakfast the next morning or not, so almost missed it. Landing also on time. Would fly again only if hey could issue the ticket with points/miles.

✅ Verified Review | We were flying from the Galapagos to Quito and then on to Lima but our flight to Quito was severely delayed. We rushed off the plane and through security to get to the gate right before the plane was to take off (note the plane had not yet left). However one of the rudest people that I have ever met working in customer service just shook her head and said go buy another ticket. Now, it was 8 pm and I was with my 2 small children and had got to the gate before the plane took off but she refused to let us on. When I asked if we could be rebooked on the next flight or the one after or if there was anything that could be done, she simply shrugged and said go buy another ticket. I am not rich by any means and can't spend thousands of dollars on another ticket for 4 people. I told her this and she said nothing. Hands down THE WORST customer service I have ever encountered. The worst part was we later found out that they had cancelled our tickets back to the US which were scheduled for 3 weeks later, effectively stranding my family in Quito, where I sit now. I have been at the airport for 2 days arguing with people to try and at least let us have the flight that we paid for and is scheduled for 3 weeks from now back to the US. Absolutely terrible and I would avoid them at all costs. If I could rate them negatively I would.

✅ Verified Review | Sao Paulo to Madrid on LATAM Airlines A350. Check in fast and efficient. Departure was delayed 50 minutes, no explanations This aircraft is part of a new generation of Airbus, the air in the cabin is more humid, less noise. No first class or premium economy, only business and economy classes. Configuration in business is 2x2x2. No expresso coffee Light that indicate if the toilet is occupied did not work. Cabin attendants normal, nothing to mention. Seats in the business class are fully 180 degree flat. Three choices of main course, 2 choices of dessert. Arrival was also 50 minutes late. Would fly again, only if get a good offer.

✅ Verified Review | Buenos Aires to Miami. Direct flight of regular quality. Check in nice, friendly Professional and pleasant desk service. . The flight was very quiet even though the plane is old and needs refitting soon. Cabin staff were polite. The seat is old and no longer comfortable. It does not work well and it locks when wanting to do it bed. The waiting for luggage was well-tempered. Hopefully LATAM will soon change these aircraft it uses for the EZE-MIA flight by the B787 incorporating for routes departing from Chile

✅ Verified Review | Bariloche to Buenos Aires with LATAM Airlines. Excellent flight, check-in really quiet. Professional and pleasant desk service. We left and arrived on schedule, the flight was very quiet, cabin staff were polite, friendly and professional. The waiting for luggage was quick. Night flight and highly recommended. All was very well.

✅ Verified Review | Buenos Aires to Lima with LATAM. Flight delayed by 3 hours on arrival at airport, this then extended to 5hrs which meant we arrived in Lima at 3:30 in the morning instead of 10:30pm. The aircraft is okay - business class has a fairly comfortable but quite narrow flat bed. Staff was friendly enough but we didn't really want any food or drink at this point anymore. What lets the airline down is the total lack of communication on the ground.

✅ Verified Review | Montevideo to Mexico via Santiago with LATAM Airlines. Both flights were on time. The LATAM lounge in Santiago is really good: good snacks and wine selection. Plus, I used one of the showers and it was very neat, clean and comfortable. The seat on business class was good too. Full recline to a flat bed, with probably the best duvet I've had on a plane. Movie selection was just ok. I had the quick dinner option (so I could sleep more), and it was good. Overall, very good experience.

✅ Verified Review | Buenos Aires to Puerto Natales via Santiago. My family and me had a very bad experience with LATAM. We couldn't check-in online, and we had to do it by calling them (it took 30 minutes). Then, our flight from Buenos Aires was delayed, and we missed our connecting flight at Santiago. When we arrived at the airport, no one from the airline was there to help us expedite customs and immigration, so we missed the connecting flight. To make things worse, it was a struggle to have LATAM finally re-book us to a flight to a nearby city, where they transported us by car to our final destination. We spent 3 hours arguing with them at a check-in counter. The next day, we received an email that our return flights had been canceled, because we had not used the original connection. We had to call them again: 1.30 hours later, they finally agreed to un-cancel our return, admitting that it was their problem that the original connecting flight had been missed. The day before our return, we tried to check-in online. Of course, it didn't work. We had to call them again: they couldn't find the reservation (although they had made it themselves). Add one more hour, until they finally checked us in. On the way back, our departure was delayed because there was a maintenance problem with the plane. They didn't offer any explanations, people on the bus started complaining (they had actually driven us up to the plane and left us waiting there). The flight back to Buenos Aires finally departed and arrived 2 hours late. My advice: if you have any choice, avoid this company. We experienced terrible customer service and delayed flights, and thanks to them we missed an entire holiday day waiting at an airport.

✅ Verified Review | Lima to Santiago with LATAM. Could not recline our seats, making sleeping (on an overnight flight) impossible. We have 20hr layover in Santiago 0430hrs - 0005hrs before flying to Sydney on no sleep. Staff had filled our overhead storage with their own personal bags. Inflight entertainment on your own device with no charging method provided. Very uncomfortable start to a very long (40hr) journey, Do not recommend.