LATAM Airlines

✅ Trip Verified | Iguassu Falls to Rio de Janeiro. Easy check in and far better than the chaos we had at Sao Paolo. Airport was small. However all that matters with these short domestic flights in my view is safety and punctuality. LATAM seems to deliver both. At bigger airports the gates can change a bit from that which you are originally told so you have to be aware. The flights I took all had at least one staff member who spoke English. Outbound flight had a chatty captain who kept us well informed.

✅ Trip Verified | São Paulo to Brasília. Medium quality cabin service and actually very expensive snack. Cheap tickets are seldom available, but the airplanes are good and also clean. The internet site is the best among brazilian airlines.

✅ Trip Verified | Sydney to Auckland. A very disappointing experience this time around, not that I was expecting other the top service but it was below average. To start off, the Check-In was slow as the Ground Team was more worried about having a briefing then prioritising the passengers. I wasn't given a fast track pass through security as they had none even when they seem to be organised. Upon boarding, again there was no priority for High Tiered and Premium passengers and main reason being it was a bus gate. The Crew onboard were very mediocre, absolutely no one stood out even with their extra touches. Pre-departure drinks took a long time to get around with a very basic amenity kit given straight after. The catering was okay nothing amazing with selections or taste. At least the IFE was decent, plenty of options though I couldn't compare it with Emirates offering. Overall I think the Team needs to be more personal, smile more and prioritise the passengers.

✅ Trip Verified | Sao Paulo to Foz de Iguacu. Unfortunately in recent months there has been a drop in the quality of services offered by LATAM. From a faulty online booking system that has been in maintenance for months, as well as a total lack of motivation on the part of the employees, mainly in LATAM BRAZIL. At the check-in for passengers with Status Loyalty / Lanpass simply in Guarulhos there is no one, three employees chatting at check-in the lolzes understand the atmosphere of professionalism of the Company. Boarding via remote location. After takeoff the cabin crew disappears in the galleys and you can find them eating and talking. The on-board service, no free drinks - no free snacks (they are worse then US airlines), begins 30 minutes after take-off on a 1:25 flight. Notice the total lack of interest on the part of the crew in "selling" the products offered and disappear quickly into the Galley. In a market where there have been months of increasing criticism of Latam and services equivalent to a "low cost", there is a change from a corporate client to better companies in the market such as Avianca, Azul and Gol (the latter improving every time more). And at the end of the trip, a questionnaire is received from the LATAM President Customers Relations with a questionnaire to be pre-filled; sign that the company is concerned. I suggest checking why so many Premium customers are no longer flying with LATAM, and you are doing nothing to keep them.

✅ Trip Verified | Flew return trip to Easter Island from Santiago. Really good flight. Flight was 5 hours and the seats were comfortable. Food was good for airline food. Staff friendly and helpful. I even got a whiskey in the loo queue! The inflight films were a good selection and new films featured. If I was lucky enough to be in S America agin I would travel with LATAM

✅ Trip Verified | Late night departure out of Santiago to Auckland, Business class was about 1/2 full and crew very prompt in serving an excellent dinner and clearing so those who wanted to sleep could settle quickly. Within 90mins of departure a 4 course meal with great wines had been served and cleared. Breakfast served when you wanted it and I liked the menu card that let you make selections and build the breakfast. Business class on these 787 is in my opinion excellent. Good range of new release movies, professional crew, high quality quilts and pillows and comfortable beds, matched with great food and beverage. Premium check in area at SCL is excellent but hard to find if you weren't made aware in advance, I like how it leads directly to Latam's lounge. Lounge is fine, but with limited food options if you want to dine before flight.

✅ Trip Verified | My wife and I have been flying Lan for about ten years. Lan used to be a very good airline, but after the merger with Tam it went to hell big time. The list of ordeals that we have experienced with LATAM are endless. They include one time when they completely lost the record of my wife's Business Class flight from LA to Lima. If you have to make a change in your ticket forget it. You will just have to buy a whole new ticket. I have lost numerous tickets because of that. Sometimes their change fees exceed the cost of the original ticket. Their customer service is the worst ever. If you have a problem their standard answer is that will open a "case." Then you never hear from them again. One time my wife (who is Peruvian) asked why they had not responded to a "case" that they had opened. They said that they would open a case to see why the "case had not been answered. If you go into a Lan office in Lima it is full of angry customers. One time my wife went into the office and bought a ticket. The agent booked it on the wrong day. Even there right in front of my wife she could not change it to the correct flight. She said that the computer would not allow her to do it. Another time we had a problem with one of my wife's purchased Business Class flights. We called Lan's Customer Service and were connected to one of their call centers in Columbia. The agent put us on "hold" except that he actually did not put us on hold. We could hear him laughing about my wife's problem in the background with some of the other agents. What kind of an airline is this? Unfortunately Lan has a government arranged monopoly on some domestic Peruvian routes. Another thing, Lan -- unlike any other airline in Peru -- charges more than double the fare for non-Peruvian residents. I just priced a flight for my wife and me: $80 for her and $196 for me.

✅ Trip Verified | In a previous post I have described the total lack of onboard service in a 3 hours flight from REC to GRU. I was describing the bad online service of LATAM. They did not offer one glass of water. Having paid 300 USD for a OW ticket is too much! Meanwhile I was writing here I send an official complaint to LATAM via web form. Please read the kind of answer that I got "Dear Mr...... In addition to our sincere greetings, we are contacting you to offer our apologies for the attention received. We are sorry about the situation you described, and would like to manifest that our purpose is to provide a service of excellence, warm and humane. Therefore, we do not approve the way you describe you were attended. We thank you for the opportunity to provide an answer, and we look forward to assist you in the near future. LATAM do not approve the way you describe you were attended" I never got a rude answer like that. Unless the customer representative has taken the same flight with me how he can answer like that. Rather than answer "we are sorry for bla bla" They not approve what I said.

✅ Trip Verified | Domestic flight (JJ3525) from Recife to Sao Paulo for approximately 3 hour flight. No service onboard at all (no a glass of water was offered), they just announced the so-called Mercaso Tam, a paid service for sandwiches etc. I'm not expecting caviar or champagne but I suggest LATAM to have a look at his domestic competitors like Avianca or Azul well above the market average. OW flight for 300 USD and no service at all. Narrow space for your leg. Before to be merged with LAN, TAM had a great service. Today you pay a top price for a no-frills service. My personal preference list is (value/money/service) 1) Avianca 2) Azul 3) GOL. Positive note: Check In desk in REC very professional and kind.

✅ Trip Verified | Auckland to Santiago on Latam (Qantas Ticket but LA aircraft) I could not fault the service, comfort or overall experience. It was excellent. Latam applies an "old school" spacing between the seats in J Class (787) and along with a very long flat bed there was a real sense of space and comfort. High quality duvet, pillow and seat encourages deep sleep. Food and wine was a high point and crew seem to take genuine pride in presenting Chilean fare and hospitality. Airlines and their crew should represent their culture and Latam was a great intro to Chile. Plane was full and crew to pax ratio was good, toilets always clean but tiny (that's the same in every Dreamliner). Latam does seem to get a lot of negative feedback on its regional flights but this long haul flight was worthy of 5 stars, only request - PJ's would be good! Bags took a while, but this was a conveyor belt issue and probably not Latam's fault.