LATAM Airlines

✅ Trip Verified | Buenos Aires to Lima. Disaster at Buenos Aires. To make a long story short, LATAM kept delaying my flight ( and many others) without any explanation or apology.Ultimately had to call their help centre 6 times to get a new flight to Lima 14 hours after my original departure time and had to be very persistent and aggressive about it. Only when I finally managed to talk to a Latam supervisor did I find out that my new flight, which, 1 hour before departure time, despite assurances from LATAM help centre and airport information line, actually did not exist. It was at a totally different time with a different flight number. No wonder the gate # never showed up on the airport monitors nor on Latam's website. Had to very forcefully drag info out of them. They behaved as if they were clueless.

✅ Trip Verified | Puerto Maldonado to Lima. Flew a couple of internal flights LIM-JUL and PEM-LIM whilst on holiday in Peru. Both flights were full. Checking-in etc went smoothly and so did the boarding. LIM-JUL flight was on time, though flight time given will include the sitting and waiting on the tarmac at Lima airport. There was a an on-board trolley service to purchase food and drink on each flight - we didn't use it. FAs friendly, though don't expect much info in English:). For short flights it was comfortable enough, though no IFE system on either flight. Seating etc is what you can expect from such as aircraft, three in a row either side and I would say had adequate leg room. No issues with luggage, in fact quite a speedy delivery both times. Got us to our destinations safely and with friendliness. A reliable service in our experience.

✅ Trip Verified | Buenos Aires to Cordoba. Worst experience ever, actually was unable to take the flight since the airline disclosed a gate for the flight and ended up departing from a different one. Airline staff even advised to go to the gate shown on the airport screens even though no one was there and we were really close to departure. Costumer support staff on social media advised to contact their call centre for an alternative flight after I ended up missing it, their CSR hung up on me and they did not even offer a hotel to spend the night since next flight departed 14 hours later. On the way to Buenos Aires I flew on the oldest plane I have ever flown, they are not joking when they say this airline's planes have a median age of almost 40 years!

✅ Trip Verified | I have flown with Latam before and was completely satisfied, but this time the excellence of their customer service especially impressed me. I was en route to Lima for a flight to Buenos Aiires. The traffic in Lima was an absolute nightmare and there was a serious risk I would miss my flight. I called Latam's helpline who did a stellar job: he checked me in and e mailed me a boarding pass (something which Aeromexico previously refused to do). I highly recommend Latam.

✅ Trip Verified | Sao Paulo to Curitiba. Bought from UAE domestic ticket with their partner OneTravel. Tried to buy luggage together it says have to contact airline. Unable to find well specified on their website how to purchase it in advance. One day before the flight when go do check in online try to purchase 23 kg one luggage very hard to find. When put in google “buy luggage Latam” comes to webpage to purchase the first 23 kg for 40 US dollars instead of 40 BLR reais as its written in another page. Have to call my sister in Brazil, ask her to call a Latam agency and ask what is going on. They dont help at beginning until she insist and they send her the link to purchase it with the correct price. Me and my fiance who was coming to Brazil for the first time were very dissaponted with this airline as we feel, they are trying to take advantage of the foreigners who dont know their actual prices.

✅ Trip Verified | Santiago to Sydney via Auckland. LATAM offered my husband and I a travel voucher to delay our flight by 24 hours as they were overbooked. We felt this was a good deal at the time but I would warn other these vouchers are extremely difficult to use! We could not book online so called the call centre (very poor quality call centre) and spent over 60 minutes on the phone- paid for the tickets and then we were disconnected. Our tickets were never issued yet the payment was taken. The issue is not resolved with the airline over 1 week later and we can’t get through to anyone to sort the issue out. Very poor customer service from this airline.

✅ Trip Verified | Barcelona to São Paulo. LATAM is not crediting my miles on my BA account every time I fly with them, even though my frequent flyer is on my ticket I have to call BA to get them credited. It is very annoying as I don't have the same problem with other OneWorld airlines. Worst, on my last business flight from São Paulo to Barcelona I couldn't get my miles credited at all, BA said it has been credited already in a different account even though my BA number is on the ticket! They suggested me to contact LATAM I did and they say the same thing, that it has been credited to my Latam account which I don't have and I don't want! The weird part is that my partner, who did a flight from Barcelona to Sao Paulo in different dates, had the same problem and he is AA frequent flyer, so LATAM is getting miles from OneWorld clients and given them to someone else!

✅ Trip Verified | Iguassu Falls to Rio de Janeiro. Easy check in and far better than the chaos we had at Sao Paolo. Airport was small. However all that matters with these short domestic flights in my view is safety and punctuality. LATAM seems to deliver both. At bigger airports the gates can change a bit from that which you are originally told so you have to be aware. The flights I took all had at least one staff member who spoke English. Outbound flight had a chatty captain who kept us well informed.

✅ Trip Verified | São Paulo to Brasília. Medium quality cabin service and actually very expensive snack. Cheap tickets are seldom available, but the airplanes are good and also clean. The internet site is the best among brazilian airlines.

✅ Trip Verified | Sydney to Auckland. A very disappointing experience this time around, not that I was expecting other the top service but it was below average. To start off, the Check-In was slow as the Ground Team was more worried about having a briefing then prioritising the passengers. I wasn't given a fast track pass through security as they had none even when they seem to be organised. Upon boarding, again there was no priority for High Tiered and Premium passengers and main reason being it was a bus gate. The Crew onboard were very mediocre, absolutely no one stood out even with their extra touches. Pre-departure drinks took a long time to get around with a very basic amenity kit given straight after. The catering was okay nothing amazing with selections or taste. At least the IFE was decent, plenty of options though I couldn't compare it with Emirates offering. Overall I think the Team needs to be more personal, smile more and prioritise the passengers.