LATAM Airlines

✅ Trip Verified | Superb afternoon/evening flight from Easter Island to Santiago, Chile. Flight on schedule. Boarding by stairs after walking across from apron from the terminal building. Pillow, blanket and headset at every seat which also had footrest. A limited in-flight entertainment program available on the screens on the back of every seat. Available in English and Spanish. Flight attendants efficient, amiable and attentive and fluently bilingual. Choice of 3 meals - chicken, salmon and vegetarian sandwiches. Complimentary beverages including Chilean wines and beers. Adequate leg space at seat; lavatories were clean; announcements were audible. A well-executed operation.

✅ Trip Verified | Asuncion to New York via Sao Paulo. Worst customer service ever. Two luggages were lost. The airline never called us to update the status. Upon calling several times just to find out he company had no idea of the location of the lugagges. They offered to pay 25 USS/day. Had to go back to the airport to pick the money. Never use this airline.

✅ Trip Verified | I needed to check in an extra bag for my LATAM flights within Peru. The website made it clear that the cost was double if paid for at the airport - however there was no provision to add an extra bag in advance online (as with every other airline) not even when online check in opened. By then I was in Peru and, not being a Spanish speaker, asked my concierge to phone LATAM to purchase additional baggage. After a call lasting an hour they processed my credit card and then said a mistake had been made and they had charged US$161 instead of 161 Peruvian Soles. At this point the call was cut off. The concierge called back and was told the mistake had been reversed and then charged me the correct fee of US$50. In fact the erroneous charge had not been reversed. I have made numerous phone calls, filled in the correct forms and made 2 written complaints through the website. This has generated 4 different case numbers but no substantive reply let alone a refund. Further phone calls say the cases are closed. My travel agent has also tried through their agents here and in Peru but have had no response. 4 months have passed. LATAMs policy seems to be to profit from their mistakes by ignoring their customers and agents. Never use this airline.

✅ Trip Verified | New York to Lima. Maybe the worst customer service that I have ever encountered. Their policies are so unhelpful it is maddening. I was trying to add additional flights to my itinerary. They refused to let me spend more money. Honestly avoid this company at all costs.

✅ Trip Verified | Cuzco to Puerto Maldonado. We got left behind while at the gate because the had sold more tickets than they can seat. Our tickets were purchased and were waiting to go inside when they said they couldn’t allow more passengers. After complaint for a long time we gave up and opted for some sort of compensation and for our flight to be for the next day and the day of return to be posted for another extra day since we were only staying for two days. So they agreed to give us tickets for July 25 and our return on the 27 so we could stay 2 days to visit. When we went to check in on the 25 for our flight we wanted to make sure our return date was on the 27 and they had told us that it was the next day. We were annoyed and extremely mad because they had previously confirmed that our return date was the 27 not the 26. Again after arguing back and fourth they finally said they had our seats confirmed for the 27 but who knows if they’re lying once again to get us to just leave and someone else deal with us. We have a family member that works in puerto claiming they were lying that they couldn’t get us our tickets. According to her, on the system they had open seats on a flight but they wouldn’t give it to us. We had to ask for our money back since this was getting absurd. They finally gave us what we had asked for.

Not Verified | This airline which used to be one of Brazil's best, is just going down every year. Now they're charging baggage and seats, in a claim that is a service. The borading service is also paid and in a 3 hour flight, if you don't pay, you only get water. On menu there are some terrible sandwiches, dry, for 30 reais (12 dolars). The seats are small and the tickets are not cheap. The worst part is that LATAM doesn't even is a low cost airline. Well, at least not in the ticket price, because on its service...

✅ Trip Verified | Flew Concepción to Santiago. Please try another airline, LATAM now overbook all flights leaving you on ground as they want. Service sucks, no problem solving, less space for your legs on board, pay for any food or beverage, pay for your baggage, a low cost airline using the great corporate image of LAN Chile. The fusion with TAM as LATAM has been a serious issue, not for business, for all of us.

✅ Trip Verified | Flew New York JFK to Mendoza via Santiago with LATAM. Very expensive airline with zero customer service. Never book this airline through a travel agent of any kind. I paid over $4,000 for a ticket to Santiago 6 months in advance and when I tried to add a flight to Mendoza less than 1 week later, LATAM told me that I can’t do that until 2 days before the flight because I booked through Expedia. I was perfectly willing to pay a change penalty. They still wouldn’t allow me to add a flight! I have never encountered this problem with any other airline.

✅ Trip Verified | Sao Paulo to London. This airline is going from a good one to one of the worst airlines you can fly between South America and Europe. Website is always showing some errors, online check-in does not work, Airport check in is OK, VIP Lounge is right now the best product they can offer boarding is chaotic with no Priority respect, plane is OK need some update. Cabin crew is friendly but should get some English lessons since they couldn't help a Britain Customer in any way - IFE broken, service is below you get on any European airline. If have not figure out if LATAM has destroyed the good reputation LAN had in the past after their merger with TAM, or as many Brazilian believe the Chilean Management have not idea about customer satisfaction.

✅ Trip Verified | On June 7th, 2018 I called the LATAM Customer service about my baggage allowance for a flight to Bucaramanga, Colombia. I was told by the LATAM customer service representative that I was allowed 2 bags under 23kg, I mentioned that I was playing a Golf Tournament in Bucaramanga and I was going to take a luggage bag under 23kg and a golf bag under 23kg, the LATAM Customer representative confirmed that it was allowed. So, I got a huge surprise at Check-In in Miami when I was forced to pay $100 for the Golf Bag for being a sporting equipment bag, this is ridiculous since that it is not the case on other airlines and I bought the Airline Ticket under False Pretense! On my return flight from Bucaramanga, I got a bigger surprise, when I was charged a higher fee this time, $119.27. Why? This is wrong, that I bought an Airline Ticket under false pretenses! Also, the food service was awful, the plane was dirty and it looked like it was poorly maintained. My seat on the return flight was loose, seat 13L. The only provide entertainment via an application and the seats have no charge connections for the IPAD or Phone!