LATAM Airlines

✅ Trip Verified | Santiago de Chile to Sao Paulo. Latam lounge in Santiago nice, with lots of space and some privacy as well, food surprisingly good (some high quality chirashi, for example), with a wide selection of wines and drinks. Onboard experience with Latam today is a mixed bag, it used to be a premium airline let's say 10 years ago but doesn't feel it any longer. This time our B777-300 was an old, really old TAM aircraft, interior had seen much better days and seats were worn out (on the brink of breaking down in some places, with some tape here and there). Seats were in a 2-2-2 configuration without direct aisle access for most passengers, therefore (unless you were in the central pair of seats) either you climb on your neighbour or you get climbed upon to gain aisle access; all in all narrow seat, not very comfortable. I read Latam will retrofit all long haul aircraft to a new business class cabin, I really hope this happens soon as today the feeling is all but premium. Boarding was sort of an "all-in" experience since, although priority was enforced, we had to wait some 20 minutes to actually get on the plane (everybody from one door), therefore once we boarded there was a general mess that prevented FAs to be somehow useful to premium passengers. Once in flight, service was just OK (crew not that much interested in providing anything more than what was needed), food bland and amenities almost non existent even in a 4 hours flight. Left on time - arrived on time. One big plus with Latam is the bedding, with large fluffy pillow and a soft white duvet; nice but not enough to save this flight from an average overall feeling.

✅ Trip Verified | Campo Grande to Fortaleza. I spent 1.5 hours trying to buy luggage for my flight with no help from customer service. I don't understand why its impossible to just buy something simple like luggage. They cant take my credit card over the phone and then say I can do it online but when I go online it says call customer service. I will never book with them again.

✅ Trip Verified | When I arrived to London, my luggage did not arrive with me. Even though it was priority luggage (since I was flying business class and I am an emerald frequent flyer on one world and a premium black on latam). After 14 days Latam did not find the luggage and they have not given me any kind of compensation for the delay/loss. This on top of the fact that the airplanes are old, food is not good and entertainment system is updated.

✅ Trip Verified | Melbourne to Santiago. I wouldn't fly with LATAM again. This is a long flight and though the Boeing 787 is a nice quiet aircraft the squashed 3-3-3 seat configuration and short distance between seats makes it a bit like a domestic flight. We found the cabin staff to be uninterested - except in an older couple in the row in front of us whom various staff spent the first couple of hours chatting to - leaning on others seats and blocking the aisles. When it came to meal times, this couple were given first choice of meals - then after normal meal service had finished were given another meal - different to what was available to the rest of the economy cabin. The food was bland and small servings. There didn't appear to be any of the usual between meals snack available on other airlines. We were an hour late leaving Melbourne and still an hour late arriving, that gave us 10 min to make our connection. Staff were unhelpful in providing advice on what we should, so we just packed all our stuff up before landing and as soon as the seatbelt signs went off we ran to the front of the plane. As it turns out it only took 5 minutes to get to the next gate - where we discovered that the connecting flight was also delayed. We waited 45 minutes without explanation. When we did board we were seated about the cargo loading doors and noticed our bags being loaded - an hour after we had landed.

✅ Trip Verified | Recently flew LATAM for the first time from Sydney to Auckland. I was extremely impressed. The service across the board was excellent. Check in was fast and painless. LATAM uses the Qantas Business Lounge at Sydney Airport which is always nice. The aircraft was a relatively new Boeing 787-8. Service from the crew onboard was top notch they were friendly and efficient and really looked after the passengers well. LATAM have a really nice Business Class seat on their 787's. The seat is extremely comfortable with many different options and choices for reclining. In the flat bed position the seat is also very comfortable. The food onboard was fresh and tasty. LATAM have a extensive range of non alcoholic and alcoholic beverage choices so you never run out of options. The inflight entertainment was superb with a huge variety of TV Shows, movies, games and music. The inflight entertainment is also very easy to use. I was also very impressed to see LATAM give out an amenity kit on a 3 hour flight. Overall I was extremely impressed and would not hesitate to fly LATAM again.

✅ Trip Verified | Flight from Santiago to Frankfurt with connection in Sao Paulo. Airplane arrived to Santiago with 1 hour delay, once boarded aircraft maintenance was required which delayed the flight an additional hour. During the flight the attendants made no mention about passengers who would loose their connections (30-40 people). The aircraft was old the tvs would not work and the meal was bland and untastefull (sandwich with margarine and cheese). Once landed in Sao Paulo two incredibly ignorant, arrogant and unhelpfull staff began trying to explain and solve the connection problems, using their cellphones to contact their superiors. Even though they had knowledge from 6 hours ago that the flight was delayed they hadn't prepared any solution for any passenger, trying to resolve our connection issues when he had just landed. We ended up loosing the flight to Frankfurt and they informed us we would have to wait for the next flight which was in 24 hours, upon pressing and complaining more they gave us tickets for a flight to Barcelona and then to Berlin which would save us around 7 hours. They gave us vouchers for transportation and a hotel that was 40 kms away from the airport. The hotel was mediocre and in an industrial neighborhood. In short we have lost 24 hours due to LATAM'S innoperance. Their staff is incredibly ignorant and disrespectfull and it is clear that this is the way this company operates. Last time we are ever flying with LATAM and I would never recommend it to anyone.

✅ Trip Verified | Sao Paulo to Frankfurt. A terribly disorganized, unhelpful and substandard airline from start to finish. I experienced many issues with this airline, some of which are below. Old and tired looking aircraft on both legs. On return journey our flight was changed last minute while awaiting boarding due to a technical fault that resulted in a missed connection and delay of over five hours. No information was provided at all either en route or upon landing for connecting passengers. Finally spoke to an incredibly rude representative at the LATAM desk in Hall C (Frankfurt airport) who informed us that we were re-booked onto two flights to reach our destination (Dublin) despite there being availability on a direct flight later that evening with BA/Aer Lingus operated. We were told LATAM doesn't have an agreement with these airlines and LATAM refused to transfer us to that available flight. We were then given an 8€ voucher for meals and refreshments - when we spoke to the manager she said this was the maximum refreshments voucher value they would provide. A coffee and piece of cake in Starbucks cost about basically much...Eventually arrived back in Dublin via Frankfurt and Amsterdam 5hr 15mins later than intended which very much affected our previously arranged plans. Other LATAM highlights include small, bland meals, no spirits (vodka, gin etc) available, impolite and/or uninformed staff and a total lack of empathy or help even when their airline is completely in the wrong. Will never fly with LATAM again (either internationally or domestically - GOL Aer Linheas were far superior) and would strongly urge other regular flyers to avoid this airline at all costs.

✅ Trip Verified | I recently had the misfortune of travelling on LATAM from South Africa to Brazil, a route I fly often but my first time on LATAM. I have five specific complaints, number 5 is the best! 1) My bag did not make the connection from CPT to GRU in JNB. I waited more than 4 days for the bag to be delivered after it was actually left at GRU airport after it arrived in GRU after the next flight I was on with no action by the airline. There was no immediate compensation or assistance, told to mail their call center and I will receive USD 25 in my bank account within 2 weeks? Not sure how that helps. 2) Food portions on board, strange hot meal only concept with no bread, salad, desert etc. 11 hour flight and everybody hungry. Breakfast a single slice of bread and a yogurt on a long haul flight? Cost cutting mixed with a consultant that never spoke to customers managing catering? 3) Crew and Call Center staff do not speak English, I can understand if there is only basic English but no English is a concern in a safety situation. 4) Delay on the return flight of 2.5 hours, delays happen which is fine but it is obvious that the JNB route is treated as a route that is left for a last resort maintenance aircraft, checking flight radar the flight was delayed on all days I could check. 5) My biggest issue! On my return trip I would miss my connection in JNB to CPT due to the delay, no issue as I would be rebooked on the next flight, my original connection was on Comair, I was then moved to SAA. When I asked for my boarding pass for my connecting flight I was told I would receive it in JNB. On arrival in JNB SAA said I had no booking at the check in counter, I was referred to ticketing. At ticketing I was told that LATAM had used my JNB-CPT coupon for the GRU-JNB segment and they could not accept me for travel. I was referred to the LATAM office managed by Menzies. Menzies informed me that they could not help and that I must wait for LATAM staff to complete the departure of the outbound flight, needless to say 6 hours later I was in CPT! LATAM would you care to respond to me on my experience as your twitter customer line and your office in South Africa is not interested in doing so. Please tell me why I should choose your service again on a route I fly 6 times a year?

✅ Trip Verified | Santiago to Melbourne. First of all, once we boarded and were seated the captain said that due to inconvenience with the aircraft we would have to wait for 30 minutes, this meant that everyone should get off the plane. That 30 min delay turned out in a 6 hour delay. Once in the plane they gave us a menu so as to choose the food we wanted to eat, but as if they were joking us, they later said that they did not have that food because they confused when loading it in the aircraft. After the 14 hour flight to Melbourne and arriving almost at midnight, I received my baggage broken. Customer service people at Melbourne airport were super kind. However, when going to the place where they told me my luggage was going to be replaced, the guy at the shop told me they no longer worked for LATAM because of the amount of broken baggage. I had a bad trip, but I am really disappointed with the workers at LATAM, they are uninformed and treat its clients in a disrespectful manner.

✅ Trip Verified | Santiago to Sao Paulo. Could not check in on line because of a lack of the web site system. Call center arrogant lady, it is useless asking to speak to another attendant because they cut the call out. B777 aircraft very old and with torn seats. IFE broken. Boarding chaotic since the signs for rows/seats and priority boarding are small and only in Spanish. Food unedible. Worst economy class seat I have experienced. High density rows 3-4-3 in economy. Staff rude and arrogant!