LATAM Airlines

✅ Trip Verified | Buenos Aires to Chicago via Santiago. LATAM is the worst airline. Their customer service is worthless and they never help you with anything at all. They lost my checked baggage at Buenos Aires and United Airlines eventually found it but LATAM took forever to hand over my bag to United. They never care about your comfort and ease. They don't care about anything at all actually.

✅ Trip Verified | We flew LATAM from Sydney to Santiago on a Qantas code share. From this experience LATAM is a dam fine airline. New aircraft, good cabin service, good sound inflight meals, good chilean wines, seating top notch and a very good IFE. There isn't much I can say negatively about this experience. Would recommend.

Not Verified | Sao Paulo to Auckland via Santiago. I purchased a 3-leg ticket through eDreams. A few weeks later I was informed that LATAM had brought forward the 2nd leg by 35 mins. This created a layover between the 1st and 2nd legs of 70 mins. The minimun allowed is 75 mins. When this was brought to LATAM's attention the changed the 2nd flight to a later departing flight. A few weeks later this flight was cancelled. Back to the original problem! I phoned LATAM Help Center. The agent said that the minimum time between domestic and international flights at GRU was 60 mins - no problem. Great! But my Online Travel Agent said no. So I phoned LATAM again. This time an agent told me, at first 60 mins but then went away and came back and said 75 mins. He then told me to contact the airline supplying the 1st leg - Avianca - because they held the ticket. I asked if I could have a refund or change the date, no! I asked to speak to a supervisor, no. I asked him to write me an email, no. I would never use LATAM again.

Not Verified | Guayaquil to Quito. I had to check in a piece of luggage and pay 20 bucks. And go to a self-service machine to print the bag tag and get my boarding pass. The flight had no gluten free options. (I am coeliac). If I had known that Avianca flew this route I would have taken that flight. My company's travel agent booked Latam, which I avoid whenever I can.

Not Verified | This airline is nothing to write home about. We had a connection flight from Sao Paulo to Rio and when the flight was delayed at Sao Paulo we missed our flight to Rio and LATAM made us stand at the airport for more than 3 hours. No one can speak English and when I got a hold of the Supervisor she stood with staff joking around laughing knowing that I was waiting for her. She was very unprofessional in her approach in how she dealt with everything, they then had to book us in to a hotel for the evening, and they booked a Hotel that was almost 2 hours away from the airport. The air hostesses were very unfriendly, when you asked them for something they give you this look of what now. We had a travel agent book this flight, will definitely advise them not to book this airline for future customers. Another thing, they only serve you dinner at 6.30 and then you don't see the airhostesses for the whole evening, only in the morning. If you do want water or a cold drink you must go to the back and ask them for it and then it is given to you with an attitude.

Not Verified | The flight was meant to be at 4.05pm, when we arrived at the gate it had changed to 17.45pm, with no information given at all. We were then waiting for almost 2 hours before the flight crew arrived and they allowed boarding to begin, we were then queued in a boarding corridor into the plane for the best part of 40 minutes. We arrived at Sao Paulo looking to get our connecting flight to Madrid as we both had work the day after. The flight was canceled and they sent us to a hotel overnight, gave us a voucher for a taxi, (which was of too low a value), so we had to go back and ask for another voucher. We were then denied the courtesy of an upgraded seat, I incurred further car parking charges at Heathrow for collecting my car a day late, lost a days work, my wife lost a days work., Surly and dismissive staff.

✅ Trip Verified | Santiago de Chile to Sydney via Auckland. I have just come off a flight from Santiago de Chile to Auckland and have had the worst experience. My travel agent requested a vegan meal as am allergic to egg and fish. The meals I got had both egg and one had fish. Vegan meals are meant to have no animal products including egg, meat, fish and dairy. This has been the worst from any airline I have ever received. I certainly will not be flying LATAM in the future again.

✅ Trip Verified | Montevideo to Sao Paulo via Rio de Janeiro. Thank you LATAM for ruining my Brazilian dream. I had 3 days in Brazil, Latam change my return flight for a way earlier flight and I accepted. That was fine because it was a direct flight. Then to go to Rio, the flight 2 hours delayed. I was really scared to miss my connection. When i arrived in Sao Paulo 40 min to run to the terminal 2 to catch my flight. Flight on the screen is delayed 1h30 then 2 hours and then they changed gates, and after 2h30 i call the customer service, I want a refund or at least a part of the refund - the woman tell me we can change my return flight? I cannot change anymore my return flight because I have my obligation too, and she said that s the only thing she can offer and she cannot even do it right away. So I called for nothing. I will get nothing from them. They are by far the worst customer service I had in my life . I am not happy, I wasted my time and money.

Not Verified | Our Santiago-Sao Paolo flight on LATAM Airlines on 7 April 2018 was delayed and we missed our connection to Johannesburg. We spent a total of 7 hours at GRU airport to sort things out and were stranded in GRU for 2 days. To make matters worse, we were denied boarding by LATAM on our rescheduled flight because we needed yellow fever jab for South Africa. Another 7 hours at GRU. Flights were full and we had no choice but to fly business on Emirates to Dubai to catch our connecting to Kuala Lumpur. There was no help from LATAM and at huge expense to us, besides the inconvenience, unnecessary hassle and loss of precious time. We submitted our claim with complete documentation, for reimbursement of expenses incurred. LATAM offered to pay a miserable and ridiculous amount of USD370 each, which is only a fraction of LATAM economy airfare from SP to Johannesburg. It has been more than 7 months and LATAM refused to budge on their so-called “final offer”.

✅ Trip Verified | Buenos Aires to Rio de Janeiro. Beware these guys try to fob you off on the phone. They promise quick return with no problem and get you to rate them 5 for helpfulness. I needed an urgent change on Monday for Wednesday. The agent promised figures with cost of change in a few minutes. Nothing. The agent the next day promised to be back in ten minutes. Nothing. It was now 5 o clock in the evening and I was due to fly next day. Prices well up. Rang again. They answered, I said I’d stay on until I got a figure. He came up with 1000 USD just to change. No uneven amounts. Clearly made up. I obviously lost a lot of money through their failure. The agent said his supervisor would ring me back. You guessed right. Never heard from him either. Their priority is to get you to give a high rating to their phone call and after that you’re on your own.