LATAM Airlines

Not Verified | Medellin to Cartagena. The flight was on time, the staff was friendly, even the service hotline tried to help me when I was delayed on my way to the airport. They offered free drinks on the fligt

✅ Trip Verified | Had a connection in Miami after flying from NYC LGA. I booked my tickets through American Airlines because Latam is a partner. I printed my boarding passes off the American website. My flight to Miami went fine. We had a 1.75 hour ground time to connect. We landed in Terminal D and our Latam flight departed in Terminal H. We gave ourselves 30 minutes to walk from Terminal D to H. We went through the TSA precheck line and when they scanned our boarding passes the boarding passes were rejected. Security told us we had to go back to Terminal D for American to print out our boarding passes. Our Latam flight was departing at 5:24 and it is now 4:50. So we ran to Terminal D and after talking to an American agent we were told that they could not print our boarding passes because the flight was on Latam and that we needed to go to Latam in Terminal J to get our boarding passes. We ran to Terminal J and it is now 5:15. We scanned our documents at the kiosk that told us the flight was closed. We spoke to a Latam ground agent who understood the problem. She walked us to a ticket counter and, in Spanish, explained the problem. It was now 5:20. The ticket agent printed out our boarding passes, walked us to the security, had security rush us through and we ran to the gate for our flight arriving at 5:24. The gate agents asked for our passports and waved us through. The aircraft crew was very accommodating in helping us store our luggage, escorting us to our seats and providing beverages to cool us down. The flight departed on time and the flight to Lima as very pleasant after such an awful experience on the ground. If it has not been for the ground and gate staff we would never had made the flight. This is a review for the airline because there have been some very negative reviews and this traveler, flying Latam for the first time, has only positive things to say about my experience with Latam.

✅ Trip Verified | Had the 12:15 a.m. non-stop flight. Check in and baggage drop was very efficient. We boarded on time and departed Lima on schedule. The announcements in English were very clear and thorough. There was plenty of overhead space and crew was very accommodating in helping passengers lift their luggage. Our flight departed on-time. The onboard entertainment system has many offerings and easy to navigate. Seats comfortable with plenty of legroom. I am 6'1" and was comfortable. They provided blankets, pillows and headsets. Beverage service provided shortly after reaching cruising altitude. And food service came shortly afterwards. The flight was smooth and pleasant. I read many not-so-positive reviews of Latam before booking through American Airlines. I was pleasantly surprised by the courtesy of the crew, the amenities provided, the entertainment choices, the comfort of the seats, the cleanliness of the toilets and the overall experience. I look forward to flying with Latam in 2020.

✅ Trip Verified | Santiago to Miami. I had the most wonderful experience with LATAM. The boarding process was punctual, friendly and efficient. I wish I would’ve known I couldn’t carry water on the plane, even though it was purchased at the airport. The flight attendants were were friendly, accommodating and respectful. The entire experience was wonderful. The leg room was super, I was able to spread out which is not something I do on most airlines. I was very impressed.

❎ Not Verified | Johannesburg to Lima via Sao Paulo. Checked in at O.R Tambo and was told that they were unable to print my second boarding pass and said to ask for it at LATAM in Sao Paulo. Got to Sao Paulo and went straight to LATAM - the flight was canceled and I was in no way forewarned, my layover was pushed from 5 hours to 6 additional hours and then it got pushed by an additional 3 hours - a 14-hour wait. None the less I arrived in Lima (which is my second home country) many hours later than previously planned. I have never experienced bad service from LATAM ever, and now I got this! When I went to LATAM in Sao Paulo they didn't even offer any hospitality for rest nor did they provide any eats or beverages. Jeepers creepers did this tick me off to high heaven. Then about 40 minutes before the flight started boarding I wanted to make sure the return LATAM flight was not canceled and the gentleman attending to me had the audacity to tell me " Sir I can't help you right now I am busy". How hard is it for an airline that factually rakes in millions of USD per month to show a little decency? I will be contacting them within the next few days to see how my refund is coming along. I am a frequent flyer and this was the worst I have ever experienced and to be honest, I was very fond of LATAM, it was my wife and my preferred airline.

Not Verified | Due to work related reasons I could not fly and well in advance I requested a refund of my fares for an eligible refundable ticket It has been over two months of frustrating calls, visits to the Sydney office and the refund is still not done. Every call is logged, a case created to find the case is later closed with no resolution They took two months to advise they had issues with their refund process to only then request another account details... still no refund I would not recommend this airline to anyone that just wishes to have a peace of mind of knowing that if changes in your plans arise you would be able to get a refund.

Not Verified | Montevideo to Cusco via Lima. Staff were sort of kind but of course, there is always a priority to people who speak Spanish. If you do not speak Spanish you have to wait. Also, due to a delay I lost my connection and the staff kindly informed me that they cannot contact their colleagues at Lima to give me another flight and I would only know whether I make it or not once I arrive in Lima. What an adventure. Delay was due to the weather but people come on, you could have provided a meal to all of the passengers here. Also, what is with all the secrecy about flight connections? Pity, it looked like a nice company to fly with.

✅ Trip Verified | Ushuaia to Buenos Aires. I purchased two tickets on LATAM Airline for an April 30, 2019 flight. The flight was canceled because of a national transportation strike. I was promised a refund for my two tickets within 20 business days. At the end of that time, I called and a ticket was submitted on my behalf (their procedure) to find out why I hadn't received my refund. They said it would be 10 more business days. At the end of 10 business days, I called back and they told me all they could do was submit another ticket. I went on their social media page and complained and they told me they were submitting another ticket. It has now been 77 days and I have nothing but empty promises. I have also had the misfortune of reading many other people's stories who have been waiting longer than I have, some more than six months with the same formula, the refund is "in process." Ironically, the canceled flight to Buenos Aires caused me to miss a connecting flight to Santiago, Chile via Sky Airline. They refunded my money for that flight!! If you have a choice, choose Sky over LATAM, or take a bus. Dishonest company.

Not Verified | Return flights from Santiago to La Paz - both left on time and had exceptional helpful check-in & cabin crew but what I wanted to praise mostly is the customer service staff. They go out of there way to deal with requests for changes, far better than any airline I have used in the past.

Not Verified | Melbourne to Bogota via Santiago. We had purchased our tickets six months prior to flying. The flights were selected for best time of departing, and shortest length travelling time. Departing Melbourne at 8 pm. At some point during the interim, LATAM rescheduled this flight, and the return flight, allocating us completely different Itineraries. However, they did not, at any time, contact us to inform us of the rescheduled flights, or changed return itinerary. The only way we found out was an email sent the night before, informing us that the flight was delayed a few hours. Instead of leaving at scheduled time of 12.45pm, it would be leaving a couple of hours later. This was the first time we had received any idea that the departure time had been rescheduled from 8pm to 12.45pm. I rang LATAM immediately after checking our booking, having found it different to the flights I had booked. The outward bound journey had us in Santiago for ten hours; the return flight, in particular, was a dog’s breakfast that had us making three stops on the way home, over several days, and then stranded in Sydney. LATAM were able to change the itinerary for the homeward flight, after a lot of explaining and complaining on our part, but have refused to apologise or acknowledge any wrongdoing at all. We will never book flights with LATAM again. Their customer service is hopeless. They have no accountability or responsibility or care. All it needed was one email to ticket holders when they decided to change the flight several months after we booked. The distress we experienced over this was enormous; if the flight had not been delayed, we would have been none the wiser, and we would have turned up for our 8 pm flight, only to find it had already gone. We had visits organised on our way to the airport, to visit family and grandchildren before going away for five weeks. We had to cancel these, which caused stress and upset to everyone.