LATAM Airlines

✅ Trip Verified | Madrid to Frankfurt. After a very positive flight from Frankfurt to Madrid, am profoundly disappointed by LATAM. Delayed my luggage three days (according to them 48 hours) and asked me to take a taxi from Osnabrück to FMO airport because they do not have an arrangement with Lufthansa for baggage delivery. The cost of a round-trip taxi is 175€. I tried to mitigate the cost by renting a car for the weekend (it's 64€ v. renting a car for three hours is 20€ more) and parked the car in my driveway for the weekend. I saved LATAM 111€ yet they offered me only 18€ for the car hire even though they'd agreed to pay for my round trip taxi (the funny thing is that I spoke to a Lufthansa Mitarbeiterin at FMO and she told me that if LATAM had simply asked them to deliver the suitcase - as is normal procedure with delayed baggage across the industry -- they would've made the arrangements and would've invoiced LATAM the cost. I told LATAM that if they are going to land in Germany and delay their customer's baggage they'd better come to an agreement with the German carriers to delivery their misdirected luggage). My ex-husband had convinced me that LATAM has ripped me off and it is better for my mental health to let go of it but I am having second thoughts about filing a court action against them. Until they are corrected, they will continue to mistreat the traveling public. I thought only American Airlines ripped off their valued customers but it must be an industry practice.

✅ Trip Verified | London to Rio de Janeiro via Sao Paulo. Very uncomfortable seats, entertainment, poor food. Staff okay. The narrow seat has no enough room for the legs and it's extremely very uncomfortable for a long haul flight. The seat entertainment, TV program is really poor. The food taste was really poor without any assortment of salad, etc. Nowadays that's the economy class. Really bad.

✅ Trip Verified | Santiago de Chile to Los Angeles. Second time to fly LATAM in a week. Comfortable seat, smooth check-in, got sidelined for additional security check (with no reason provided). In flight: ok meals - but portions were way too small. Again as previously experienced, not enough toilets in the economy class section (only 4). Pleasant crew, temperature and environment. Landed on schedule. Overall, a good flight and would recommend.

✅ Trip Verified | Los Angeles to Santiago de Chile. Overall good flight. Relatively comfortable seats, polite and smiling staff, ok choice of movies. Negative points: inflight meals and toilet availability. I pre-ordered a vegetarian meal - this was not acknowledged until I repeatedly mentioned the request (special meal requests are usually also written on the boarding pass). The meal itself though was the worst I have ever had on an airline. White rice with a few diced tomato pieces and grilled zucchini. Absolutely flavorless, dry, and zucchini tasted of plastic. Toilets seemed to be problematic: only 4 available for the whole economy class, much less than the average - meaning relatively long waiting times for passengers after meals and before landing. Aside these two points, good flight experience.

✅ Trip Verified | Lima to Tacna. I have been forced to use LATAM for a number of business trips over the past three months, and have to say it has been the worst flying experience I have ever had. Customer service is terrible, and their aAirbus is bottom of the barrel quality. Would never recommend using this airline if you can avoid it. The most recent trip my luggage was somehow lost between Lima and Tacna, Peru. Luggage staff was very inconsiderate and not attentive. After waiting 30 minutes to talk to the baggage claim rep, I was walked from the baggage claim to the ticketing counter and waited another 20 minutes before I was greeted by a separate rep and asked to fill out paperwork. At no point was I given the actual tracking number that the claim was being processed under, and was forced to call a service line later that evening to be given the process by which to track my luggage. I was also informed they refuse the courtesy of delivering the luggage which they lost, requiring a two hour drive back to the airport to claim my luggage, four days after it was lost. Terrible service, worst travel experience. Avoid this airline if possible.

✅ Trip Verified | Sydney to Auckland. Pleasantly surprised!! Paid roughly half of the price as other carriers on this route. After reading horror reviews on here I got a little worried. Although I'm not a huge fan of the Boeing 787, the plane was immaculate. The in flight entertainment selection was great, the service extremely prompt and efficient. In fact everything on this flight was efficient. The boarding order is a recipe all Airlines should do. Landed early. From leaving air bridge to leaving terminal took less than 10 minutes. The sandwich/fruit salad meal wasn't great but I don't fly for a restaurant level meal. Cool touch at the end meeting the Pilot. Maybe I got lucky but I highly recommend.

✅ Trip Verified | My husband bought my ticket including one baggage from Santa Marta to Medellín on the website "gotogate" two month ago. But A staff at the check-in counter & a male staff Latam office on 12 August said that I had to pay $50 for my baggage. My husband showed them a screen shot taken from the website that was saying that one luggage was included. Even though he saw the obvious evidence, the male staff at the office wasn't any helpful & not ready to help us and seemed to not wanted to be responsible for our complain. So my husband asked him to call the service center that was in charge of this kind of thing according to the male staff at the Latam office in Santa Marta. But the male call-center staff intentionally hung up the phone four times while having conversation. We couldn't help paying the money otherwise we would have missed our flight this morning. We were very disappointed with the staff & their services & the call guy's attitude. I think that Latam airline has been cheating on people like this. They display their tickets "including one baggage" on the website and then when people actually get to the check-in counter they say that you have to pay for your luggage. I think, that is the way Latam airline rip innocent travelers off like us. I would never ever use this airline again. We've never had this kind of bad treatment from the staff & Latam airline in Santa Marta. I hope that Latam airline will not be one of the One World members.

Not Verified | Sao Paulo to Frankfurt. It was a very pleasant flight. I was welcomed by the crew when I entered the plane and they were very friendly and attentive. Soon after, they gave me the breakfast menu, you could decide to take a short breakfast, 50 minutes before landing, or a larger one 1 hour and 30 minutes before, it was an excellent breakfast, very complete. You had many options with dinner, it was a very good and you could choose a bit of everything

✅ Trip Verified | Flight from Santiago de Chile to Rio de Janeiro with LATAM in Economy class on an A320. I had taken LATAM before and had a positive impression, but this flight really disappointed. The seats felt really tight and were rather uncomfortable for a 3+ hours flight. Moreover, I had ordered a special meal, but LATAM failed to load it. However, looking at my neighbours' meals, I did not feel that I missed all that much. Next time, I would not go out of my way to fly with LATAM, but rather look for alternatives.

✅ Trip Verified | Was pleased with this company: upgrade from Frankfurt to Madrid and was admitted to the AC Maple Leaf Lounge - not a very nice club but a nice gesture. Catering and service aboard the flight was excellent, however I do not understand how a new airplane - Boeing 787 - has seats that do not function. My first seat in row 1 had a faulty entertainment system, so I gathered my things and moved to row 3 -- there, the seat did not recline or move at all. I declined to move a third time. Return flight not so good. The agent at the priority check-in (am AA Platinum) insisted that I pay 10€ to have my suitcase wrapped in plastic b/c there was an exposed edge on my suitcase and he said it would damage other suitcases in the hold (a first for me after 40 years of flying). I waited 75" at Frankfurt Airport and no suitcase. There was another suitcase similarly wrapped in the claim area and the agent thinks that mine had been taken home in error. By the time i'd made the report (I'd warned that agent after 75" of waiting that I had a train to catch) I rushed to the Fernbahnhof but missed my train, and so had to grapple with the Deutsche Bahn staff to be put on the next train which had me home three hours late. I tried to access the Latam site as quoted on the claim receipt (LATAM.com/BAGAGEM) but that page doesn't exist. Called the phone number on the receipt but the recorded message told me to go to the airline's webpage (now that's certainly not getting anywhere). So, I am here in Osnabrück for my ex-husband's 60th birthday party (a formal catered affair at a fancy hotel) with nothing to wear and what's worse is that my medicine is in the suitcase. Will I ever see any of this or will it all end up in small claims court? Again, apart this baggage issue LATAM far superior to American Airlines, whose staff would rather spit in your eye and call the cops to arrest you if you question them or even ask a simple question.