LATAM Airlines

Not Verified | Madrid to Sao Paulo. This company is a disaster in pretty much every category: customer service, in-flight service, even ticketing! Literally every time I am flying with them I have a problem and/or issue. I wish there were more options and competition between Spain and Brazil.

✅ Trip Verified | Bogota to Bucaramanga. Inflight services are poor, uncomfortable seats. The checking app didn't work and the computers too, so had to make a queue for my check in, its not a low cost but they look like one

✅ Trip Verified | I purchased a ticket for me and my wife from Puerto Montt to Santiago for 25th December 2018. I made a mistake in the bookings date and purchased a new ticket for both of us in November 2018. February 2019 I started the refund request for the incorrect flight booking. Now 8 months after the initiation of the refund request I still do not have any refund transferred into my account. I paid with credit card, but they wanted my bank account details which I (reluctantly) gave. I have sent numerous reminders to LATAM about the outstanding refund request (with LATAM Case number) but no response. The request case number is still logged as open and I am being asked to be patient since they are dealing with it. In reality, I do not expect any refund anymore. It is small money but needless to say, the LATAM customer service department is not functioning.

✅ Trip Verified | Johannesburg to Lima via Sao Paulo. LATAM's customer service is trash, on my last trip to Peru, on a previous flight months back I was notified about flight cancellation and put on another flight. This time around I arrive in Brasil and ask where my next boarding gate is and my other boarding pass and am told my flight was canceled then I say to the guy "so what now?" and he tells me I can be put on the next flight which is 13 hours from that moment meaning 8 additional hours to what I was expecting to wait. According the airline T's and C's are passengers who's flights have been canceled or have been inconvenienced in any way are to be offered refreshment and a hotel stay for a night - I was offered nothing. Then when the flight is boarding 14 hours later yes they postponed it again, I ask the LATAM agent at the gate if my return flights are still in order and he has the audacity to reply "sorry sir I am very busy right now" to which i am so enraged I simple walk away and have all intention of bolstering every bad thing I can scrounge about how horrible this airlines service is. LATAM might be affordable but it is a pathetic airline.

✅ Trip Verified | São Paulo to London. Very inconsiderate to people with children. There were a lot of babies in the plane I boarded. I’d expected that they put the passengers with babies in seats with more leg room. Instead the exit row seats were full of people who don’t look like they have special needs; people with babies were scattered around the back of the economy (to be precise- one in front of me and another one next to me). I don’t have children but I could feel the pain those parents had to endure during the 12+ hours flights.

✅ Trip Verified | I bought a flight Queenstown to Bogota, the Jetstar flight from Queenstown to Auckland was delayed 1 hour because of technical problems in the plane. Then we arrived to Auckland and after making us wait for almost 5 hours, our flight was cancelled. Good thing they provided us accommodation but when the bus arrived to pick us up at the hotel to go to the airport, the bus was too small for all the people so we had to wait for another hour to get a new bus that drops us at the airport. We arrived to the airport and we bumped into a queue of at least 120 people. There are only 3 counters available so who knows what time we are going to be able to check in. It's 7am now, our flight is at 8:30am and we are still waiting in the queue. We have another layover in Santiago de Chile to go to Bogota, but the crew says that they cannot do anything if we miss the flight that we need to take in Santiago. There's no point to buy a flight with so much time in advance, if LATAM is not going to be able to sort the issues out. This airline is only queues, disorganization and unhelpful and rude staff. Wasting time in eternal queues in this of airline is a torture.

Not Verified | Auckland to Sydney. The service was Ok, but the food for breakfast and lunch was not that great. No option given just a sandwich and a small tub of fruit. Flight Entertainment was ok as well but kept getting interrupted by the Captain who spoke to long and slow.

Not Verified | Flew Latam Airlines under a Qantas codeshare, return to South America. All flights departed on time. I found the whole experience very easy and comfortable. The flight attendants were very pleasant and attentive, and provided very good service. On a couple of occasions they spoke to me in Spanish presuming that was my native language, but soon realised that I was English speaking and changed accordingly. The food was tasty and consistent (not 5 star), but I wasn’t disappointed. When I flew back to Australia, I was offered tea and coffee and cheese after I woke from sleeping. The bc cabin layout is 2x2x2, which could be a slight inconvenience if you have the window seat, otherwise it was comfortable. I would fly with them again. Note: I also flew Latam from Lima to Santiago in economy. I upgraded to their Space+ seats. Check-in, service and food was very good. Departed on time.

✅ Trip Verified | Miami to Lima. I am platinum for Life member with American Airlines and flew for the first time with this airline. They didn't honor the One World Alliance with AA. Put me in an regular economy class and our luggage was not tagged Priority as customary with my status unless I was told pay a fee of $50 dollars for a premium seat (more space) . On our way back from Lima to Peru, I called The Platinum Desk at AA and with their help I was able to get an Executive Economy seat and again not priority tag in our bags. Latham is not a true One World Partner of AA. Last time flying with LATAM.

✅ Trip Verified | Frankfurt to Madrid. I am a person living with disabilities. Therefore I requested mobility assistance well in advance of my scheduled flight. I provided government issued documentation to the effect. LATAM confirmed within a timely manner by email and assigned seats in advance, in accordance with German law. When I arrived at the designated check-in desk for the disabled at Frankfurt Airport, the check-in agent behaved rude and unprofessional. He insisted on collecting a surplus charge and tried to deny me my preassigned seat, which is unlawful. I asked repeatedly to speak to the flight manager; my request was outright denied. At this point in time, I could hardly stand any longer. The staff could not care any less. To make things worse, they even canceled out my advance seat reservation for the return flight, for no other reason, but to annoy me and to aggravate me. Therefore I can't recommend this airline to any passenger living with disabilities.