LATAM Airlines

✅ Trip Verified | Cusco to Lima. They do not have any consideration for their customers, they had me waiting in line for almost 30 minutes and there was NO line, NO people. We were just two people waiting in line and still they did not care. Service was rude, they have you waiting and waiting in order to do boarding too. Go with Avianca or any other airline, will not go back with them.

✅ Trip Verified | Mexico City to Lima. Seats were comfortable and with enough space, flat bed. Service was careful and friendly. The entertainment system slow and old. Food very bad and insufficient for a flight of 5 hours.

✅ Trip Verified | I am incredibly disappointed with Latam’s performance and disregard for customer care before my return flight to Munich following a schedule change. After Latam informed me of a schedule change, without specifying details, I was asked to contact the operator Iberia to determine the schedule change myself. Only after confirming the schedule, I was asked to contact Latam again for the tickets to be reissued. My astonishment only grew with the attempt to shift responsibility onto another airline, the refusal to take ownership of the situation, and the request for the customer to manage affairs between Latam and Iberia. One must question the role of Latam in this situation as one expects the agent of travel, with whom the customer book the flights, to take full responsibility for liaising with the operators, confirming schedules and notifying the customers of these changes as early as possible. In this instance, Latam made no attempt to communicate with us nor was any apology offered.

✅ Trip Verified | Rio de Janeiro to Salvador via Sao Paulo. Check-in at Rio de Janeiro SDU airport was slow, with not enough counters, and consequently many stressed passengers queuing. Some did not make it. LATAM was able to double prices for Xmas eve period, but did not double staff. I refused today the R$20,00 to chose my seat on the first flight (45mn) and they punished me allocating the last seat, aisle, not reclining, despite the availability of others. Second leg was on a packed a321, extremely narrow pitch, internet connection was out of order, and no meal served (not even a sandwich) for a 2h30 flight at dinner time. No paid food either available. Luggage took 25 mn to be delivered.

✅ Trip Verified | Sao Paulo to Frankfurt. This is the second time I fly with Latam and I can tell that they are the worst. I was checking my bags peacefully then a very angry lady did a mistake which they took one bag and left the other bag! Then all what she could say was go to the line and do it manually. Again i will have to stay in the long line. I asked her but why? You already took one bag! She said its ok! I told her but its easy just call somebody to fix it I barely finished!

✅ Trip Verified | Miami to San Paulo. Do NOT fly LATAM airlines. They charged us $200 dollars for a checked bag on an international flight. I have taken several international trips and I have never been charged such an astronomical fee. Upon calling customer service I received rude and short replies, especially from the supervising manager, Andrew. I am extremely disappointed in this airline and do not recommend. I cannot overstate how disappointed I am in the policies and in the customer service.

✅ Trip Verified | Sydney to Brasilia via Santiago. Ground service started by making us wait in 3 different lobbies before putting us in a extremely full and hot bus that did not depart for another 30 minutes. Why did we need to move from one room to another and then wait even more on the bus? Couldn't they just make us wait the whole lot in one single place and only put us on the bus when it was ready to leave to the plane? Seats were grimy, upholstery is uncomfortably hard and - despite being a small woman, I found the seats to be very small, just as the ones in domestic flights. I found the window technology - where it's not controlled by the person seated on the window sit - very annoying. It is fine to turn it dark after providing the first meal, but not immediately. Leaving Sydney at 10am and having the windows turned dark as soon as the air plane took off was very uncomfortable and unnecessary. They should leave each person to control at least in the first 2 hours and last 2 hours of the flight, when everyone is awake. The food provided was not tasty or enough. Their tiny cheese & ham croissant with a little pot of fruits ARE NOT enough when the next meal will be in 10 hours! And when the next meal came, it was also tiny and hospital-like. They also took 1 hour (counted) to remove the trash! Making our tiny seat space even tinnier since we cannot move with a tray down. Crew on board to the flight Sydney to Chile barely spoke English and I had to talk slow and many times annoying sleeping passengers. Crew from the return flight Chile to Sydney was much better, polite and accommodating. Entertainment is extremely poor. Selection of movies and TV series are small and not many new releases as you'd expect for such a long trip. Also, the TV is smaller than other planes I've flew in.

✅ Trip Verified | Santiago to Paris via Sao Paulo. Staff on board is nice but they mostly ignore you, doesn’t want to speak English. Airline forgets about your pre ordered special meal. Anyway meals on board are not tasty. If you will ask about extra snacks during flight you will get only bread. A350 is comfortable in economy class, enough space for legs and you can easily set your set to half lying position.

✅ Trip Verified | I should have listened to other reviews, to avoid experience today. My flight was from Baltra to JFK with a connection in Guayaquil. The flight from Baltra to Guayaquil was delayed by 4.5 hrs due to the wind, despite 2 airlines had flew in and out an hr before and 30 mins later. The way they handled the situation was so bad. After being informed in “Spanish” that the flight was delayed, I asked if they could find alternative flights knowing i wont make it to my original flight, I was informed (multiple times by different persons) that the new flight to Guayaquil would be ok, 30 mins after landing would be fine and someone would help walk me to the plane (to make it faster). After all, it was the same airlines and other airlines had done that when the flight was delayed! To my horror, I was told when we landed in Guayaquil that sorry, nothing they could do, and that there was no communication from anyone. I asked the ground staff for the later flight, and I was ok with a connection at Miami, under American Airlines (Same partner), they said they couldnt do that, as it was delayed due to the wind, not their fault, it is too expensive for them to pay American Airlines. They offered airport hotel and issued next day economy ticket to me instead (my original business class ticket). After I asked again, they changed my ticket to business class I was brought to hotel shuttle, I asked multiple times to LATAM staff if the hotel was aware with me checking in and I was assured the hotel would give me a room as soon as I arrived and again not to worry. The meals would be covered also. Sure enough, as soon as I went to check in, the hotel staff informed me that LATAM had not approved the quote yet and I needed to wait (for god knows how long). So I asked hotel staff to come with me to the airport (again) to get this handled, when we arrived the airport, LATAM staff pretended they couldnt understand my English. Thank god I asked hotel staff to come with me to get their approval. My flight is tomorrow, I am not sure if there would be anything else they could make my experience any worse, I think I know the answer to that. One word, if you can avoid them, please do.

✅ Trip Verified | Los Angeles to Arequipa via Lima. We had a bad experience with LATAM. Going from Lima to Arequipa, we were told that a "system error" resulted in our not being able to take the flight scheduled. We were left standing at the counter for almost an hour while they resolved the problem and booked us on a later flight, resulting in a six-hour wait at the airport. Again on our scheduled flight home November 13 from Lima to LAX, we were checking in and (after our bags were sent on the conveyor belt) we were told that a "system error" would not allow us to get boarding passes. We were left standing at the counter while the agent talked on multiple cell phones and then left us without saying what was going on. When her supervisor eventually got into the act, she told us that we had to be re-booked for a later flight at 1:50 am, meaning that we were prisoners in the airport for about fifteen hours. Two other couples we talked to got the same treatment and none of us had our bags waiting in Los Angeles. In future, I'll avoid flying LATAM.