✅ Trip Verified
| Sao Paulo to Paris. I decided to give LATAM a second chance after a bad experience between Sao Paulo and Frankfurt two years ago. After all, they have new A350s to Paris, with their "new" Premium Business cabin and service. Check-in at the GRU was fast and efficient, but the Business class boarding pass was a piece of paper similar to a fast-food ticket. I was directed to a beautiful but crowded lounge with good little bites and drinks options. This time, getting on board was on time, and I found the wide cabin looking nice in the mood lighting and properly cleaned. A undrinkable "welcome" Chilean sparkling was served and the crew distributed menus and small amenity kit. Unfortunately, double seats (2-2-2 configuration) are not private at all and I had a very annoying passenger sitting next to me and complaining loudly about the poor food and service throughout the dinner time. I cannot blame him as the food was of very bad quality as well as the wines, certainly not suitable for a Premium Business class or even an international economy class. With everything in a little tray, which was dirty and well used with lots of cracks and tears, they served a choice between a simple salad or small soup, a hard loaf from the basket, the main course of braised beef with vegetables and a slice of canned pineapple. From the wine list of 3 red wines, 1 Argentinian and 2 Chilean, only one of the Chileans was available, a cheap and inedible, acid one. The two flight attendants were polite but unable to attend the full cabin of 30 passengers in a timely manner, and while they were trying to hurry, they often forgot items such as drinks, water, bread or jumping a few seats which left some passengers really upset. It was impossible to get a second round of water, (hard) bread or drinks, but for the low quality wine, I did not complain. After dinner, toilets were already so dirty with water on the floor and other debris, very disgusting, but deteriorated even more during the flight. For entertainment, no wifi, and the system loaded with some movies and music had to be restarted 3 or 4 times due to a malfunction. At least the seat was flat and the A350 is a wide aircraft with large windows and high ceiling and I was able to sleep for a few hours. In the morning, a terrible breakfast was served with a dry and tasteless omelette, a hard bread but okay small slices of fruit and coffee. Although it is a flight of almost 12 hours, no snacks were available or any kind of service provided during mid flight. Fortunately, the flight arrived on time and I was able to quickly connect with Aeroflot for a shorter flight but for a much better experience. I travel twice a year between Sao Paulo and Europe and use different airlines. There is no reason to travel with LATAM if you can choose Air France, Iberia, Lufthansa, Tap or Swiss for the same fare.