| This is a company that offers highly priced tickets to Easter Island with 100% refund policy in case of cancellation, while in reality they never pay the rightful amount for our case dated 11/2019 although we went through their tedious refund process, wrote them 20 emails, writing them minimum 40 Facebook Messages and calling them on our cost over 20x. We flown several times with them, and although they had serious issues with the online checking, our last experience with them convinced us avoid them forever. We had two flights scheduled from Santiago to Easter Island and Buenos Aires to El Calafate, both cancelled due to the civil crisis (Contingencia Chile) from in November 2020. Although we had 100% refundable tickets we never seen our money back from LATAM although we initiated this refund process 11 months ago. Our case has the same status since 8-9 months “in payment process” but the money never reached out bank account. They keep telling us that they are working on our case, but their credibility is 0 especially as I have seen that we are not the only ones waiting our money almost one year! They tried to argue that the Pandemic of Covid-19 increased the number of cases they have to process, but we have initiated our refund process 3,5 months before the pandemic started, therefore there is no excuse whatsoever. Worse is that I read on their Facebook page, lots of complaints of same nature, so I concluded that this is usual practice not an accident. Their customer service is a disaster and a total waste of time. Is like hitting a dead end with them! I definitely won’t recommend such a miserable operator. They are a total disgrace especially for using the pandemic as an excuse for their previous incompetence, while our cases has been open since months before Covid times. Stay away from them if you don’t want to lose your money and never see them back!