✅ Trip Verified
| While the flight itself and the staff onboard was a pleasant experience, the after was not. LATAM lost my luggage without any knowledge of where it could be. For over 25 hours. I have not seen my family in Peru for well over 5 years, so now I must waste time to purchase clothing, sundries and medicine for myself and daughter because we were to be 250 miles away for vacation with all my family. Not only did they not know, they never offered a voucher, they single handedly ruined my family's time as well as cause misery and needless stress. When they finally found my luggage, it was way after we had already left for another destination, money wasted on new items and LATAM after numerous attempts for reimbursement, offers (after a week of contact) a 25 dollar voucher to be used towards a flight. Clothing in Peru is American pricing and that is the best LATAM could do? Because of them, I didn't have access to mine and my 5 year old daughters luggage for 3 more days, plus all the money and time spent on trying to reconcile this whole disaster that they more or less were trying to place blame of on us. Their customer service is the absolute worst. To make matters even worse, when we went to take a return flight, we were "chosen" for a random search because we complained, they took brand new unopened water bottles saying that American flights don't allow drinks purchased in airport and tossed them, wasting more money. If you ever have a problem with LATAM, you are completely out of luck trying to get matters rectified. Thank you for ruining my trip, for your lack of professional service and wasting all this precious time.