LAN Peru

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 42 reviews
4/10
No Skytrax Rating
Filter Reviews by :
Show
na

LAN Peru customer review

Two flights on Lan Peru as part of One World Alliance RTW Business trip. Quito to Lima one class plane but as we are sapphire members of One World could access Quito Executive Club and was escorted to plane at the other end our luggage was taken off and waiting for us as it was priority- this also happened on our long haul flight Lima to LAX we were most impressed with this service. The other good thing was at Lima airport we had to book in 7 hours ahead of flight(1am) and was allowed to book in and go to the lounge. The long haul with beds was really good except for the fact a couple of passengers decided to leave their luggage out of the overhead lockers this was allowed by the staff who seemed too intent on socialising to check on this. The seats belts were not checked in our cabin on take off or landing which is most surprising. But all in all still very good flights.
no
na

LAN Peru customer review

Two flights on Lan Peru as part of One World Alliance RTW Business trip. Quito to Lima one class plane but as we are sapphire members of One World could access Quito Executive Club and was escorted to plane at the other end our luggage was taken off and waiting for us as it was priority- this also happened on our long haul flight Lima to LAX we were most impressed with this service. The other good thing was at Lima airport we had to book in 7 hours ahead of flight(1am) and was allowed to book in and go to the lounge. The long haul with beds was really good except for the fact a couple of passengers decided to leave their luggage out of the overhead lockers this was allowed by the staff who seemed too intent on socialising to check on this. The seats belts were not checked in our cabin on take off or landing which is most surprising. But all in all still very good flights.
no
na

LAN Peru customer review

Very mixed experiences on three flights intra-Peru during May 2006. First leg LIM-Arequipa (AQP) was a mess. Lima airport is invariably fog bound in the early hours during May (no-one's fault) but the airline always seems totally unprepared. As soon as the fog cleared at about 1000 hrs other airlines were flying. Not so LAN Peru. Our 1110 hrs 06 May flight was cancelled and we were subsequently issued with boarding cards & promises of later flights (which never appeared on any departures board) and it has to be said vouchers for a midday transfer to a LIma hotel for lunch. Back at the airport it got to 1800 hrs with a vague promise of flights at 2130 / 2330 hours or later (!) that we cut our losses and paid cash for a Wayraperu (qv) flight that was departing that evening. We were not the only LAN Peru flight badly affected that day - stories abounded of a second DAY of cancellations and empty promises with folk being continually bussed into the city to clear the concourse. No-one at the LAN Peru offices to offer any concrete explanations (they shut their offices to the public) and the counter staff were overwhelmed. Our second flight AQP-Juliaca (JUL) on the 11 May 2006 subjected to a 3 hour delay - given reason of fog at Lima even though the aircraft we used had been on the tarmac at AQP for the previous night and throughout the period of the delay never having touched Lima! - never got to understand that one. Airline staff less overwhelmed although a shade disinterested in events. The last flight Cusco (CUS) - LIM on the 23 May 2006 on time and with good service. Modern Airbus A320 equipment (Chilean registered) - clean and serviceable with standard airline catering and legroom. Overall summary - good when things are going well but be prepared for pot luck and indefinite delays if there's a glitch.
no
na

LAN Peru customer review

Very mixed experiences on three flights intra-Peru during May 2006. First leg LIM-Arequipa (AQP) was a mess. Lima airport is invariably fog bound in the early hours during May (no-one's fault) but the airline always seems totally unprepared. As soon as the fog cleared at about 1000 hrs other airlines were flying. Not so LAN Peru. Our 1110 hrs 06 May flight was cancelled and we were subsequently issued with boarding cards & promises of later flights (which never appeared on any departures board) and it has to be said vouchers for a midday transfer to a LIma hotel for lunch. Back at the airport it got to 1800 hrs with a vague promise of flights at 2130 / 2330 hours or later (!) that we cut our losses and paid cash for a Wayraperu (qv) flight that was departing that evening. We were not the only LAN Peru flight badly affected that day - stories abounded of a second DAY of cancellations and empty promises with folk being continually bussed into the city to clear the concourse. No-one at the LAN Peru offices to offer any concrete explanations (they shut their offices to the public) and the counter staff were overwhelmed. Our second flight AQP-Juliaca (JUL) on the 11 May 2006 subjected to a 3 hour delay - given reason of fog at Lima even though the aircraft we used had been on the tarmac at AQP for the previous night and throughout the period of the delay never having touched Lima! - never got to understand that one. Airline staff less overwhelmed although a shade disinterested in events. The last flight Cusco (CUS) - LIM on the 23 May 2006 on time and with good service. Modern Airbus A320 equipment (Chilean registered) - clean and serviceable with standard airline catering and legroom. Overall summary - good when things are going well but be prepared for pot luck and indefinite delays if there's a glitch.
no
na

LAN Peru customer review

Lan Peru from Lima to Cusco and Lima Quito this past week. What a great experience after horrific service from AA getting down to S. America. Lan Peru staff were polite helpful and bent over backwards to help us. I suggest all AA staff are made to fly LAN and experience customer service - its obvious they have forgotten what the word service means.
no
na

LAN Peru customer review

Lan Peru from Lima to Cusco and Lima Quito this past week. What a great experience after horrific service from AA getting down to S. America. Lan Peru staff were polite helpful and bent over backwards to help us. I suggest all AA staff are made to fly LAN and experience customer service - its obvious they have forgotten what the word service means.
no
na

LAN Peru customer review

My daughter and I flew Lan Peru from Lima/Cuzco/Lima in December 2004. Both great flights. Lots of leg room (a lot more than on the Delta flights from Toronto to Lima). It's a 1-hour flight and they served a hot breakfast! Toronto to Atlanta is a 2-1/2 hour flight and we got pretzels on Delta. FAs were pleasant and helpful. Plenty of overhead baggage space and did I mention the leg room? The only snag we had on the return flight was no vegetarian meals (the meal for the 1-hour flight was a ham&cheese sandwich and a fruit cup. The FA apologized and explained that on domestic flights they don't have vegetarian meals (the tour operator we booked with should have known that). The FA offered us the crew's meal (a salad) we declined but I thought it was a very generous offer. (I had brought granola bars for problems like that.) Would I fly with them again – most definitely unfortunately they don't fly to Toronto.
no
na

LAN Peru customer review

My daughter and I flew Lan Peru from Lima/Cuzco/Lima in December 2004. Both great flights. Lots of leg room (a lot more than on the Delta flights from Toronto to Lima). It's a 1-hour flight and they served a hot breakfast! Toronto to Atlanta is a 2-1/2 hour flight and we got pretzels on Delta. FAs were pleasant and helpful. Plenty of overhead baggage space and did I mention the leg room? The only snag we had on the return flight was no vegetarian meals (the meal for the 1-hour flight was a ham&cheese sandwich and a fruit cup. The FA apologized and explained that on domestic flights they don't have vegetarian meals (the tour operator we booked with should have known that). The FA offered us the crew's meal (a salad) we declined but I thought it was a very generous offer. (I had brought granola bars for problems like that.) Would I fly with them again – most definitely unfortunately they don't fly to Toronto.
no
na

LAN Peru customer review

I flew Buenos Aires - Caracas making connection in Lima and the service was very good. Lan Peru is the extension of LanChile Airline and they have the same concept about service. Good Food. Departures and Arrives on time and nice cabin crew.
no
na

LAN Peru customer review

I flew Buenos Aires - Caracas making connection in Lima and the service was very good. Lan Peru is the extension of LanChile Airline and they have the same concept about service. Good Food. Departures and Arrives on time and nice cabin crew.
no