LAN Peru

✅ Trip Verified | Lima to Arequipa. When I booked this flight I thought this is a decent airline, but I learnt to be wrong. The check in was efficient and the staff was very friendly - but this is where the positive ends. The Boarding was very chaotic and very slow. No greeting on board. The seat was the most narrow I have ever seen. I am not that big or high, but I was completely squeezed and could not move one inch. Really horrible seating situation, far below any decent airline. Service was very Bad. It took them a long time to start service, then they forgot our row so we did not get any drink or food, not even a glass of water. When I asked them to bring me some food and drinks I was told they have run out of food, so no food and no drink at all....worse than any lowcost Airline. Definitely my very last time I took this airline- I recommend to avoid this airline!

✅ Trip Verified | I booked a return flight from Lima to Cuzco two days ago and made the mistake of booking February 11 - March 15 instead of March 11-15. I called yesterday within 24 hours and was advised that LATAMs policy was there is no penalty but I would have to pay the fare difference. This sounded fair. Especially as the fare on-line at their website was exactly the same for both trip dates. Then they advised that the fare difference was $170 USD. I said this was almost exactly the same as the fare to book a new ticket so it is a 100% penalty. They said no, it is just the change. I called back to see if a more knowledgeable representative would get this right. And got the same result. Next, as I live in Toronto, Canada and the eticket was issued at their office here, I walked over to their office (the address on the web and on the ticket). To my surprise, LAN Air has never been there. In fact, the suite number they said they were at, did not exist. I will not re-book with LAN or ever fly with them again. It will cost more but I will book with Avianca. I fly more 75+ segments a year and will never fly on LAN again unless I absolutely have to. I am glad that I learned this lesson on such a cheap fare. Be sure to get your on-line booking right as my experience would show that there is no reasonable ability to adjust after you push enter.

✅ Verified Review | Los Angeles to Cusco via Lima. We were pleasantly surprised when Lan Airlines delivered our luggage 1 hour from the airport the day after we landed. American Airlines in the U.S. didn't tell us sbout collecting our luggage in Lima before flying to Cusco (must go through Customs), so it never arrived in Cusco. Lan Airlines Personnel were very helpful to fill the forms out, and to deliver was unexpected. Thanks for helping make our trip great!

LAN Peru flights from Bogota to Santiago via Lima. Although it was a relatively small aircraft (A320, I think) and the flight departed 4 am on time, we did get a blanket plus pillow, eye cover and ear plugs and headphones for free. The flight attendants were extremely friendly and elegant. The flight entertainment was pretty good (not personal IFE though) and the food was a small breakfast (sandwich or muffin) with complementary hot and cold beverages. There was a choice of good Colombian coffee. We were informed from the cockpit about the status of our flight and it landed on time, enough to catch the connection to Santiago. The seat space was more then average and overall a very good experience.

I watched as I checked in my suitcase for this LAN Peru flight. It had a baggage claim tag put on it then changed … I thought nothing of that until I had no luggage at the end of a 45 minute non-stop flight. Hope someone is enjoying my favorite travel clothes! After 10 years of extensive world travel I have never lost my suitcase. I have been on many flights with multiple stops and still I've always had my suitcase at the other end or it caught up with me 2-3 days later. 1 month later I still have no suitcase!!

Our flight was cancelled due to airplane problems. The big problem was that LAN did not have enough people to deal with re-booking the planeful of folks who were now stranded. Over half of us had connecting flights we missed. We waited in line over 3 hours and left the airport at 10pm, hungry, cold, tired and without boarding passes for the next day. They had only one person to do all the rebooking and told us to leave as she could not do them all. LAN paid for a hotel and dinner and breakfast. However, since our flight was early we had only a few hours sleep. Top it off the taxi charged us much more than the alottment from LAN and we had to pay the difference. The online check in system does not work so could not even see if our flight was actually booked or not. Also their baggage weight limitation was unevenly enforced. We wanted to carry ours on. Many others were allowed to do so but we were singled out and not allowed.

Lima-Cusco and three other internal flights within Peru. All flights on time and quality of aircraft pilots (as in landing and take offs) - was exceptional. Aircraft were almost new A319s - all were clean - including the toilets which cannot always be taken for granted on an aircraft that is subjected to multiple take offs and landings during the day. FAs very professional. A very good experience.

Lima-Cusco-Lima Lima La Paz and Juliaca-Lima: modern planes punctual and well organized good web check-in. Although the seat pitch on the Peru domestic flights was acceptable the pitch on the international Lima to La Paz flight was so narrow that I couldn't even open my laptop (and it was a very expensive flight!). Also long queues are to be expected for the morning flights in Lima and Cusco (Lan used the web check-in as a way to reduce their staff not as a way to increase the speed of the check-in) however they will call the passengers for the flights which take-off shortly. Snacks for the domestic flights are also of the cheapest sort and they only serve orange juice (no apple no tomato nothing...). As a conclusion LAN Peru is well organized and provides punctual and efficient service but they definitively are on a profit spree enjoying their monopoly to cut some corners without fear or shame while charging quite high prices.

Arequipa-Juliaca (30 min) and Cusco-Lima (60 min) in Economy. Everything worked well organized professional and on-time. Service on first leg was not existent due to short flight time. Second leg offered snack and drinks. Clean and modern A 319 aircraft but seat pitch was tight like on a low-cost carrier.

LAN Peru LIM-LAX economy flight filled to capacity FAs friendly and competent 767 new with the standard LAN seatback VOD. Uusually for a Boeing standard size carry-on luggage now actually fits in the overhead compartments. 767 noisy as usual but reasonably comfortable flight (apart from the 767 seats which have no footrest and don't recline very much) good food and drinks service. Booked as part of a flight from SJC to SCL the LAN booking system seems to work better now and was cheaper than booking through AAs system.