LAN Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 332 reviews
6/10
3 star Skytrax Rating
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1/10

LAN Airlines customer review

(Colombia)

BOG-MIA two hours delay for technical problems on the plane. Although we did pre check-in our seats this was changed to different seats along the plane. The line for check-in was so long and slow.
Seat TypeEconomy Class
Value For Money 12345
no
3/10

LAN Airlines customer review

(Peru)

MIA-LIM flight was delayed two hours had to wait for incoming flt from LIM. Old B767 very poor cabin service LIM-based crew no one acknowledged it was New Year's Eve (it struck midnight on flight cabin crew members went to Business galley for a toast but passengers got nothing). Once they are done with the scarce meal service FAs vanish until 15 minutes before landing. There is a noticeable difference if you fly LAN to or from SCL with Chilean crew and A340 aircraft. Everything tends to be better. LAN Chile should watch more closely the poor service that LAN Peru and LAN Ecuador deliver.
Seat TypeEconomy Class
Value For Money 12345
no
6/10

LAN Airlines customer review

(United States)

MIA-UIO-SCL-MIA. MIA-UIO and SCL-MIA in B767 planes new and quite comfortable in coach. Entertainment selection great. Check in at Miami and Santiago was fine. Food adequate and flight service good. Quito-Guayaquil-SCL leg in tired and uncomfortable A320. Seat pitch 30 inches at most - totally unsuited for a 5+hour flight.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

LAN Airlines customer review

(Australia)

Santiago to Buenos Aires booked a window seat (2L) but was given an aisle seat at check in probably because my FF preference is always aisle. Only thing that spoilt the whole experience was the flight attendant refusing to let anyone use the washrooms half an hour out from Buenos Aires. Claimed we were landing but I suspect it was because she wanted easy access to the coat locker. Immigration in Buenos Aires was chaotic and rude and bags took forever. Business certainly did not come out first.
Seat TypeBusiness Class
Value For Money 12345
yes
na

LAN Airlines customer review

(Switzerland)

If you fly from Zürich to Latam do not use LAN Airlines! They sell you codeshare flights with Iberia through Madrid but in Zürich airport you can only get the boarding to Madrid (LAN does not have office in Zürich). In Madrid you have to exit the boarding area go to the LAN counter and get the boarding pass to your final destination. Moreover web check-in is not allowed in these flights. I will avoid LAN in the future.
Seat TypeEconomy Class
Value For Money 12345
no
na

LAN Airlines customer review

(Peru)

I have been flying LAN for years and it's quickly becoming the worst airline I have ever dealt with. I work for a travel company and fly within South America and between South America and the US frequently. Their call center and 40% of the time either the representative or the system hang's up the call. If I do get through the agents are rarely can solve any issue. My current problem is a flight from Buenos Aires to Lima via Cordoba. My wife has a flight with my LANpass point awards and not only was this ticket almost impossible to get they also don't want to offer any solution to issues that come up. We looked to see if we could change a date and 3 weeks before the return flight there were no spaces within 2 month of the originally scheduled flight. Next for the 2nd day she finds herself at the airport with a "cancelled flight due to weather" in Cordoba. They are finding no solution other than putting us in a position where I have to pay for an upgrade. I have lost all patience for this airline especially their terrible service in Argentina. I have never seen worse service anywhere by far the worse airline I've dealt with. As I write this I've been waiting on Hold for 25 minutes with the LAN Call Center.
Seat TypeEconomy Class
Value For Money 12345
no
na

LAN Airlines customer review

(United States)

I would suggest spending the extra money even if it amounts to a few hundred dollars to fly an airline other than LAN to Argentina. After purchasing our tickets four months ago my wife and I have not only had our itineraries changed four times but we've been placed us on separate flights after we've repeatedly requested being on the same flight. Furthermore their justification for placing us on separate flights ended up being completely false and likely motivated by their overbooking our flight. Our flight leaving Buenos Aires had a layover in Santiago Chile. I was told that I had to have my flight changed because I would not make my connecting flight. My wife who also left on the same flight from Buenos Aires was given a non-changing flight that continued back to the US after the stop in Santiago. The fact that we both originated on the same flight but she was given a continuation and I was told I had to board another flight makes their reasoning behind placing me on another flight completely false. The only rational is that they overbooked the continuing flight and they were attempting to remove people from this flight to accommodate additional passengers in Chile. In trying to get them to rectify this error they simply removed both of us and placed us on earlier flights with an additional stop in another country after a six hour layover. They have no regard for their customers and do not try to honor their contracts. I understand a few changes in a flight but they have changed our flights multiple times with little or no regard to us as customers or the plans we've made. They are very inaccessible as well.
Seat TypeBusiness Class
Value For Money 12345
no
4/10

LAN Airlines customer review

(United States)

LAX-SCL Business new 767 on one leg and refurbished 767 on another. On time good food service comfortable seats. The only drawback is the side pairs of seats. The window passenger cannot get out unless they disturb the aisle. One of the two middle seats in the best choice.
Seat TypeBusiness Class
Value For Money 12345
yes
6/10

LAN Airlines customer review

(Australia)

LAX-LIM then LIM-SFO. Los Angles to Lima uneventful - took off from LAX they served drinks then a meal it was tasty enough but small portions. Cabin crew disappeared until about 2 hours out from Lima then served drinks and supper. Good IFE. B767-300ER looked in reasonable condition for 8 hour flight. On the return leg checked in at Lima took a long time-the agent who did not have good english had to get a supervisor to explain that the flight to LAX was delayed and I would miss my connection to Seoul - so they rebooked me to San Francisco and onwards to Seoul with United. However they did not re-issue my e-ticket which led to some complications at US immigration in SFO.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

LAN Airlines customer review

(Thailand)

EZE-SCL-LIM return business class. Buenos Aires-Santiago A340 Santiago-Lima B767. All flights on time aircraft seemed to be refurbished with full flat bed seats which I found comfortable. The welcome onboard the first sector was warm and friendly thereafter a little less so. The meals were appropriate for time of day and plentiful. All in all my first experience on LAN was very positive.
Seat TypeBusiness Class
Value For Money 12345
yes