✅ Verified Review
| I normally fly with another airline, but this time had to choose an option with LATAM for Bogota to Santiago (return) and Bogota to Cali (one way) route. Overall, the service was acceptable but of a somewhat lower quality than the other airline. Firstly, the planes are dated and started showing their age. The inflight entertainment system (BOG-SCL) is not very reliable. The touchable screen does not work well while the entertainment system wired control is in the seat, and any wrong body movement in the seat might cause its acting by itself. Besides, there is no power outlet either. Since I am accustomed to use my flight time to work, on this occasion I was disappointed that it was not possible because my computer’s battery died out quickly. On another note, the staff is doing their work but as many other reviews here have noted it is rather cold and not exactly very smiley. Half of my flights had been delayed though apparently due to the weather issue or airport traffic beyond the airline control. Yet, I almost missed my connection in Santiago because the luggage delivery was late, while the airport international arriving area is small and crowded and there is a long line for customs. Only half the time the boarding is done by turns (according to the rows of seats assigned), when it is enforced is very convenient. What stands out, however, is the quality of food provided on the longer legs in economy - quite tasty, with metal and not plastic fork and knife used. Unlimited and good quality wine and other spirits. However, there is not even a glass of water offered on the domestic Bogota to Cali flight. All in all, I will try to fly with another airline next time since LATAM did not achieve to convince me to change my preferences.