LAM Mozambique

Maputo-Quelimane return. New plane (Bombardier) in-flight service good was provided with a reasonable meal. Check-in Maputo-Quelimane no problem and plane on time. Return leg a little more complicated flight delayed by about 6 hours due to mechanical problems. They finally replaced the plane in Maputo and we ended up with the same Bombardier we'd flown up on. Again once it arrived there was no issues with the check-in or service.

I booked a flight with LAM to fly from Dar es Salaam to Maputo. After 3 flight cancellations and 4 additional changes on the dates I booked originally the airline offered a very round-about way to get to the destination via Nairobi (which is the wrong way and the capital of another neighbouring country) and via two small domestic airports Nampula and Pemba. All in all this journey lasted for more than 8 hours for a trip that should be just short of 3 hours. In addition at all Mozamibican stop-overs passengers were asked to leave the airplane and leave their luggage aboard. During one of these stop-overs goods were stolen from passenger hand luggage that remained on board. On the way back our tickets were cancelled by the airline for unexplained reasons even though I was holding the originals in my hand. We spent hours at a desk trying to get our flights back (connecting internationally) which finally was successful due to supportive ground staff. The service onboard was fair and we received assistance while travelling with an infant. The routing from capital to capital is unacceptable for a self-respecting airline and the stealing of passenger's goods obviously ruins any holiday / business trip. I will not fly with this airline again if I can avoid it and would strongly recommend against flying with this airline.