LAM Mozambique

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 37 reviews
3/10
2 star Skytrax Rating
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8/10

LAM Mozambique customer review

(South Africa)

Vilanculos-JNB. Check in quick and efficient. Q400 very neat and tidy cabin crew very pleasant. Full service meal with 1st round of drinks free. Quick and easy transfer in JNB for connection to CPT.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

LAM Mozambique customer review

(Portugal)

JNB-MPM new Embraer E190 airplane. The crew was kind and friendly food (snack) was very good for a short flight of 50 minutes. The space between chairs was very good.
Seat TypeEconomy Class
Value For Money 12345
yes
na

LAM Mozambique customer review

(South Africa)

I flew to Inhambane from JNB flight was re-directed via Vilankulos without notifying any passengers. Sat on the tarmac for a couple of hours without any information being relayed to passengers. Missed arranged lift from Inhambane to Tofu as a result. On return flight from Inhambane to JNB my suitcase never reached Jhb and to-date no communication has been forthcoming. I have phoned repeatedly and emailed the JNB LAM offices as well as BIDAIR and have to stress that I am not sure whose service is worse. Eventually after losing my patience and being downright demanding to staff I was emailed claim forms. Is this what we almost always must expect from Africa? How very sad that people just do not give a damn and why the hell do these entities operate when the owners/directors and staff just do not really care or look after what is a just essentially a service industry. Do they not realise that the customers are paying their salaries and bonuses? I will make sure that I never fly LAM again and pass this on to as many poor unsuspecting people out there as possible.
Seat TypeEconomy Class
Value For Money 12345
no
na

LAM Mozambique customer review

(South Africa)

Shocking. 12 hour delay from Inhambane to Johannesburg with forced stop in Maputo in middle of the night. No information on what was going was was given to passengers staff were rude and unhelpful bordering on offensive. Save yourself the trouble and never fly LAM if you can avoid it.
Seat TypeEconomy Class
Value For Money 12345
no
4/10

LAM Mozambique customer review

MPT-JNB delayed for 1 hour but once onboard the Embraer flight was fine. Clean well maintained new aircraft snack and drinks offered during the short hop to Joburg. Announcements in English not too easy to follow
no
3/10

LAM Mozambique customer review

Maputo-Quelimane return. New plane (Bombardier) in-flight service good was provided with a reasonable meal. Check-in Maputo-Quelimane no problem and plane on time. Return leg a little more complicated flight delayed by about 6 hours due to mechanical problems. They finally replaced the plane in Maputo and we ended up with the same Bombardier we'd flown up on. Again once it arrived there was no issues with the check-in or service.
no
1/10

LAM Mozambique customer review

I booked a flight with LAM to fly from Dar es Salaam to Maputo. After 3 flight cancellations and 4 additional changes on the dates I booked originally the airline offered a very round-about way to get to the destination via Nairobi (which is the wrong way and the capital of another neighbouring country) and via two small domestic airports Nampula and Pemba. All in all this journey lasted for more than 8 hours for a trip that should be just short of 3 hours. In addition at all Mozamibican stop-overs passengers were asked to leave the airplane and leave their luggage aboard. During one of these stop-overs goods were stolen from passenger hand luggage that remained on board. On the way back our tickets were cancelled by the airline for unexplained reasons even though I was holding the originals in my hand. We spent hours at a desk trying to get our flights back (connecting internationally) which finally was successful due to supportive ground staff. The service onboard was fair and we received assistance while travelling with an infant. The routing from capital to capital is unacceptable for a self-respecting airline and the stealing of passenger's goods obviously ruins any holiday / business trip. I will not fly with this airline again if I can avoid it and would strongly recommend against flying with this airline.
no
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