LAM Mozambique

Round Trip Flight MPM-NPL-MPM. Boeing 737-500 To Nampula and back With Embraer 190 To Maputo. Staff kind and helpful food nice and seats comfortable. Only 2 disadvantages: tickets are really expensive and delayed in Nampula more than 1 hour inside the aircraft.

June 2013 from Johannesburg to Maputo return. They used the Embraer 190 which is very comfortable and spacious. Although the departure left almost one hour later of scheduled the service was very good. The only negative thing is the price. The route needs some competition to help the prices go down.

JNB-VNX then VNX-INH-JNB. Perfectly comfortable flights with friendly crew. Snack and drinks served both ways. Wine and beer available if required. Aircraft not the newest but fine. Flights punctual. Tickets a little pricey for the distance but probably not a lot different to their peers on the same routes.

I have never ever come across such appalling service and lack of human decency. Not only did they cause me (and others) to miss our connecting flights from Johannesburg but the way we were treated was despicable. We were ignored treated like we were not worth their time or effort. They lied blatantly and smiled while doing it. Even whilst acknowledging it was their fault I missed my connecting BA flight they refused to pay for a rescheduled flight because I had booked that ticket with a travel agent - and they only told me this at 5pm the next evening having promised all day that they would sort tickets out - too late for me to phone the UK. I had to pay nearly £600 to get back nearly as much as my original return ticket cost. I have learnt they are notorious for delayed flights cancelled flights shocking customer service losing luggage generally being the worst airline ever.

We flew Vilankulos to JNB. The plane seated 27 and there were 51 passengers on the list - in spite of having booked and had confirmation of flight 3 months before this flight and having to connect with international flights at Joburg we were left to wait for another plane to come which eventually reached JNB after our flight had left. We were stranded without our baggage for over 24 hours in Johannesburg Transit area with no information no food lies unhelpful staff and were eventually put into the Protea transit hotel at LAM's expense. The next day we were told we would be able to take the Air France flight we had been originally booked on for the previous day but they had no idea where our baggage was. Eventually Air France located it and booked it through to the UK for us but LAM was just chaotic and completely unprofessional and unhelpful.

Vilanculos-JNB. Check in quick and efficient. Q400 very neat and tidy cabin crew very pleasant. Full service meal with 1st round of drinks free. Quick and easy transfer in JNB for connection to CPT.

JNB-MPM new Embraer E190 airplane. The crew was kind and friendly food (snack) was very good for a short flight of 50 minutes. The space between chairs was very good.

I flew to Inhambane from JNB flight was re-directed via Vilankulos without notifying any passengers. Sat on the tarmac for a couple of hours without any information being relayed to passengers. Missed arranged lift from Inhambane to Tofu as a result. On return flight from Inhambane to JNB my suitcase never reached Jhb and to-date no communication has been forthcoming. I have phoned repeatedly and emailed the JNB LAM offices as well as BIDAIR and have to stress that I am not sure whose service is worse. Eventually after losing my patience and being downright demanding to staff I was emailed claim forms. Is this what we almost always must expect from Africa? How very sad that people just do not give a damn and why the hell do these entities operate when the owners/directors and staff just do not really care or look after what is a just essentially a service industry. Do they not realise that the customers are paying their salaries and bonuses? I will make sure that I never fly LAM again and pass this on to as many poor unsuspecting people out there as possible.

Shocking. 12 hour delay from Inhambane to Johannesburg with forced stop in Maputo in middle of the night. No information on what was going was was given to passengers staff were rude and unhelpful bordering on offensive. Save yourself the trouble and never fly LAM if you can avoid it.

MPT-JNB delayed for 1 hour but once onboard the Embraer flight was fine. Clean well maintained new aircraft snack and drinks offered during the short hop to Joburg. Announcements in English not too easy to follow