Avoid flying with LAM Mozambique Airlines - they sold me a ticket for which the direct return flight from Vilanculo to Johannesburg did not exist on that day. I bought my ticket directly from LAM for the route Johannesburg to Vilankulo return and reconfirmed the ticket few days before flying. Johannesburg to Vilankulo I had my first fright when I tried to find my flight on the Johannesburg's airport flight screen: it was not listed. I went to LAM desk to find out what happened, the lady at the counter told me that she knew about the situation and asked me to proceed to LAM check-in counter. Return to Johannesburg, 24 hours before flying, I called LAM to re-reconfirm my 2:25pm direct flight to Johannesburg and was told that my flight was not operating on Saturdays. The only alternative was a non-direct flight via Maputo departing at 12:35pm and arriving Johannesburg at 6:25pm. What could I do knowing that I had to reach Johannesburg airport before 6pm to take my return flight to Europe? After explaining the situation to their customer services, the only answer I got was: "we are sorry, we cannot put you on another's airline flight but we can put you on our tomorrow's flight to Johannesburg". At the end I had to buy a new ticket with Airlink (very good airline, new aircraft) in order to not miss my flight to Europe (It goes without saying that the last minute ticket purchase was quite pricey). I have been told at the lodge I stayed at that this is not an exceptional situation, LAM is known to frequently cancel flights because its pilots have reached their flight hours limit. When I returned to Europe I contacted LAM to lodge a complaint and get reimbursed - 2 months later, no news. As a suggestion, if you do not want to live the same situation avoid flying with LAM.
Dash 8 |
Couple Leisure |
Economy Class |
VNX to JNB |
November 2015 |
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Food & Beverages |
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