LAM Mozambique

Not Verified | The worst airline in the world. Flights are routinely delayed by 11 or 12 hours with no information given to passengers or apologies made. Once onboard inflight service is a joke - stale bread with a thin slice of mouldy cheese. Forget about anything else as there is no and I am sure will never be any form of inflight entertainment or WiFi. Staff are clearly untrained or don’t care. With an airline like this and the standards they apply you hate to think how safe they are. An absolute disgrace and an embarrassment to Mozambique. The country needs to open up to external competition so that LAM are forced to raise their standard from 0!

✅ Trip Verified | Zero stars for this airline. We waited at the airport from noon until 17:00 and they kept telling us the plane is still coming from Johannesburg. The plane never came and so they told us we have to come back tomorrow. When I checked on my luggage before going to a hotel for the night, it was not there. I still have no idea where my luggage is. I'll probably miss my connection in Johannesburg to Lome, Togo and will lose a lot of money for not being able to fulfill a contract there. Never fly LAM.

✅ Trip Verified | My wife and I traveled on September 4th from Inhambane City to JHB with a stopover in Maputo, without any problems with considerable delays. Today, September 6th, the trip became a whirlwind: the flight was initially scheduled for 11:20 from JHB to the City of Inhambane, with a stopover in Vilankulo, with an estimated arrival at the final destination at 2:45 pm, however we had a lot of unforeseen changes (with many delays in the countless invented stopovers) We are at Maputo airport right now (it's 16:22) waiting. We don't know if we will arrive at our destination this week! The most annoying thing is that we are being informed that we have health conditions that require medication that was only planned until today (not considering these unilateral changes to LAM) and the team's responses are simply: it is not our responsibility, if you see it! Eu e minha esposa viajamos no dia 4 de Setembro de Inhambane City para JHB com escala em Maputo, sem problemas de atrasos consideráveis. Hoje, dia 6 de Setembro é que a viagem se tornou um pedadelo: voo inicialnente previsto para as 11:20 de JHB para Cidade de Inhambane, com escala em Vilankulo, estimando-se a chegada ao destino final as 14:45, no entanto tivemos um monte de mudanças não previstas (com muitos atrasos nas inúmeras escalas inventadas) Estamos no aeroporto de Maputo neste momento (são 16:22) aguardando...não sabemos se chegamos ainda esta semana ao destino!!! O mais chato é estarmos a informar que temos condições de saúde que condicionam medicação que estava planificada apenas até hoje (não considerando estas alterações unilaterais da LAM) e as respostas da equipe é simplesmente: não é de nossa responsabilidade, se virem!

Not Verified | Very frustrating flying with LAM. So I was flying today, Maputo to Johannesburg. The ground hostesses makes it feel like flying with them is a crime. They hardly help passengers. I was on roaming and for some reason my data went off. When I got to the counter for check in the lady asked me if I had downloaded the pre arrival application app for South Africa. I asked what it was for she couldn't even explain. That lady was forcing every passenger to download the app which on getting to South Africa, no one asked for it. LAM, How can you FORCE people to download something that even your employees cant explain. I also feel those ladies need some training on customer care. Updating your website will be of help to everyone!!

Not Verified | Johannesburg to Maputo. The plane was showing its age. The cabin manager was the only who seemed to speak English. The flight was overall good. The food was not great. After seeing the food I opted out. I would rather fly on South African Airways on this route, the airline does not have a great reputation. It would be a good cheap option to get from a to b.

✅ Trip Verified | On Wednesday we booked tickets to travel to Maputo and back over the weekend as me and my partner needed to be at the South African embassy Friday 14 June. When we checked in for our flight we were told the flight was 2 hours late. After 2 hours we went through the gate to wait to board and to our surprise to hear the flight is delayed by another hour. I will not make it in time for the embassy and will have to pay to change my tickets to a different day. I've never made use of such a poor service and I am deeply disgusted, also won't recommend this airline to anyone. I'll rather pay more and be sure i will be on time from point A to point B.

✅ Trip Verified | Beira to Johannesburg. I'm very disappointed with this airline. I have a shuttle service which I use to travel from Johannesburg to Witbank Mpumalanga 110 km from the airport. Got to the airport to check in for my flight to Johannesburg, supposed to leave at 13h10 to find out flight has been changed from 13h10 to 15h20 Beira via Maputo then to Johannesburg. Now I'm screwed as I will miss this shuttle service which i paid for and it's non refundable at last minute. This airline does not take responsibility for their actions. This is not the first encounter I have with them. I really would not recommend them for the future.

✅ Trip Verified | Our flight from Johannesburg via Maputo to Inhambane was delayed in Maputo by an hour. The return flight has been an absolute nightmare. Our 15h25 flight from Inhambane to Maputo was delayed, we think due to the minister of health arriving in Inhambane, which resulted in us missing our connecting flight to Jhb from Maputo. The plane went via Vilancoulos to get to Maputo. When we arrived at Vilancoulos, for what should have been a short drop off and pick up, we ended up being on the runway for two hours waiting for the plane to be refuelled, which took so long because there are outstanding bills that LAM haven’t paid to BP. We finally got to Maputo at 22h00 and were finally checked into our hotel at 00h30. We we scheduled to catch the 06h50 LAM flight to Jhb. We have been told that the flight will board at 10h00, it is now 09h00. Who knows when we will get to Jhb and if we will make our flight back to the UK.

✅ Trip Verified | Inhambane to Johannesburg via Maputo. LAM Mozambique has friendly staff, comfortable seats and the refreshments were fine. It's just a pity that they have such a big problem with theft when it comes to your check-in luggage. My suitcase was locked, and plastic wrapped for added protection. We arrived in Joburg only to find the plastic had been removed completely and the zip was damaged in order to get into the bag. We opened a case on the 11/01/18, and I was told I would get a new bag within 10 days. I've still not received a bag, or any word as to why it is taking so long. Apart from my bag being damage beyond repair, luckily nothing was stolen, but fellow passengers also had their bags broken into and was missing things.

✅ Verified Review | Maputo to Johannesburg. Upon arrival, my luggage and others had been broken into and items were missing. The staff refused to fill out the claims form and said that complaints must be done upstairs in the terminal. All the people flying with transfers could not do that, including me. Read the reviews and fly with another airline.