LAM Mozambique

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 39 reviews
3/10
2 star Skytrax Rating
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1/10

"Delay with no reason"

(France)

Trip Verified | Arrived at 11am airport for flight at 12h30. Delay with no reason. No info at all. Finally at 16h30 info that fly at 19h. No excuse no refund no access to the empty lounge. All crew at airport know nothing, 20% speak English.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMaputo to Vilankulos
Date FlownAugust 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"cancelled with no explanation why"

(United Kingdom)

Trip Verified | After successfully flying on LAM airways from Maputo to Vilankulos on the 11th July 2024, we were looking forward to our return flight back to Maputo on 18th July 2024 only to told by email a couple of hours before we were due to leave that the flight had been cancelled with no explanation why and this left us with no other option but organise a private taxi (at considerable extra cost) to drive us to Maputo in order for us to get our long haul international flight back to the UK. We have been very fortunate over the years to have traveled extensively with many different airlines around the world, but never have we had the unfortunate experience of such a poor airline who doesn't have the decency to respond to any emails or offer any kind of refund or compensation. I wish I had known about this company before booking, they really are the worst airline who are only interested in taking your money and not delivering the service that you have paid for. Shame on you.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVilankulos to Maputo
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

“unprofessional and unethical”

(South Africa)

Trip Verified | This is the most unprofessional and unethical airline I ever came across. They sell you a direct flight at an inflated price and when you get there you discover you will be a lot later at your destination with several stops in between. Not only that, times are moved at the very last minute wreaking havoc with any schedule. To top that some of the short hop flights are done with aircraft having no air conditioning! If you like a sweat shop, stale buns and warm juice on a late flight - this is the airline for you!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteJohannesburg to Inhambane
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"customer service is non-existent"

(South Africa)

Trip Verified | Our flight was cancelled twenty minutes after it was meant to take off. The airline has yet to provide any information or give an alternative flight. When phoning customer service the agent put the phone down as we were asking for help and more information on the matter. The customer service is non-existent and there is zero communication from the airline. I wanted to use this airline to support African businesses and the African economy however with the lack of communication and care for their customers this is the LAST time I will use this airline and would strongly advise against using them if you're in a rush to get anywhere. I am yet to get to my destination, with no answers or clear idea if they will even provide another flight for me or a refund. It remains a silent waiting game.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLisbon to Johannesburg via Maputo
Date FlownJanuary 2024
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
1/10

"The worst airline in the world"

(Mozambique)

Not Verified | The worst airline in the world. Flights are routinely delayed by 11 or 12 hours with no information given to passengers or apologies made. Once onboard inflight service is a joke - stale bread with a thin slice of mouldy cheese. Forget about anything else as there is no and I am sure will never be any form of inflight entertainment or WiFi. Staff are clearly untrained or don’t care. With an airline like this and the standards they apply you hate to think how safe they are. An absolute disgrace and an embarrassment to Mozambique. The country needs to open up to external competition so that LAM are forced to raise their standard from 0!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMaputo to Pemba
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

“Zero stars for this airline”

(United States)

Trip Verified | Zero stars for this airline. We waited at the airport from noon until 17:00 and they kept telling us the plane is still coming from Johannesburg. The plane never came and so they told us we have to come back tomorrow. When I checked on my luggage before going to a hotel for the night, it was not there. I still have no idea where my luggage is. I'll probably miss my connection in Johannesburg to Lome, Togo and will lose a lot of money for not being able to fulfill a contract there. Never fly LAM.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVilanculo to Johannesburg
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the trip became a whirlwind"

(Mozambique)

Trip Verified | My wife and I traveled on September 4th from Inhambane City to JHB with a stopover in Maputo, without any problems with considerable delays. Today, September 6th, the trip became a whirlwind: the flight was initially scheduled for 11:20 from JHB to the City of Inhambane, with a stopover in Vilankulo, with an estimated arrival at the final destination at 2:45 pm, however we had a lot of unforeseen changes (with many delays in the countless invented stopovers) We are at Maputo airport right now (it's 16:22) waiting. We don't know if we will arrive at our destination this week! The most annoying thing is that we are being informed that we have health conditions that require medication that was only planned until today (not considering these unilateral changes to LAM) and the team's responses are simply: it is not our responsibility, if you see it! Eu e minha esposa viajamos no dia 4 de Setembro de Inhambane City para JHB com escala em Maputo, sem problemas de atrasos consideráveis. Hoje, dia 6 de Setembro é que a viagem se tornou um pedadelo: voo inicialnente previsto para as 11:20 de JHB para Cidade de Inhambane, com escala em Vilankulo, estimando-se a chegada ao destino final as 14:45, no entanto tivemos um monte de mudanças não previstas (com muitos atrasos nas inúmeras escalas inventadas) Estamos no aeroporto de Maputo neste momento (são 16:22) aguardando...não sabemos se chegamos ainda esta semana ao destino!!! O mais chato é estarmos a informar que temos condições de saúde que condicionam medicação que estava planificada apenas até hoje (não considerando estas alterações unilaterais da LAM) e as respostas da equipe é simplesmente: não é de nossa responsabilidade, se virem!
Aircraft=
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteJohannesburg to Vilankulos=
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"Very frustrating flying with LAM"

(Finland)

Not Verified | Very frustrating flying with LAM. So I was flying today, Maputo to Johannesburg. The ground hostesses makes it feel like flying with them is a crime. They hardly help passengers. I was on roaming and for some reason my data went off. When I got to the counter for check in the lady asked me if I had downloaded the pre arrival application app for South Africa. I asked what it was for she couldn't even explain. That lady was forcing every passenger to download the app which on getting to South Africa, no one asked for it. LAM, How can you FORCE people to download something that even your employees cant explain. I also feel those ladies need some training on customer care. Updating your website will be of help to everyone!!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMaputo to Johannesburg
Date FlownNovember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
6/10

"a good cheap option"

(Australia)

Not Verified | Johannesburg to Maputo. The plane was showing its age. The cabin manager was the only who seemed to speak English. The flight was overall good. The food was not great. After seeing the food I opted out. I would rather fly on South African Airways on this route, the airline does not have a great reputation. It would be a good cheap option to get from a to b.
AircraftBoeing 737-700
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJohannesburg to Maputo
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"such a poor service"

(Mozambique)

Trip Verified | On Wednesday we booked tickets to travel to Maputo and back over the weekend as me and my partner needed to be at the South African embassy Friday 14 June. When we checked in for our flight we were told the flight was 2 hours late. After 2 hours we went through the gate to wait to board and to our surprise to hear the flight is delayed by another hour. I will not make it in time for the embassy and will have to pay to change my tickets to a different day. I've never made use of such a poor service and I am deeply disgusted, also won't recommend this airline to anyone. I'll rather pay more and be sure i will be on time from point A to point B.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBeira to Maputo
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
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