Kuwait Airways

Heathrow to JFK - 2 hours late leaving Heathrow later diverted to Boston because of poor weather so 5 hour delay in total. We were given little information about what was happening and there was confusion about whether we would be disembarked at Boston or carry on to JFK. No inflight entertainment at all - no screens working outbound or return. Old scruffy cabin. Not particularly cheap either. Will never fly them again.

We went from Heathrow to JFK and this was without doubt the worst flight I have ever taken. Nothing worked seats were broken and the flight staff were rude. First and last time.

Economy class LHR-JFK £376 price cheap. Seats are dirty and falling apart. TV not working flight attendants are rude use only short words and they don't know how to smile. Foods are not tasty not recommended to anyone.

LHR-KUW. The aircraft was clean in fairly new condition with comfortable seats staff were friendly and the screen in front of my seat didn't work but my husbands did. Our connecting flight KUW-COL wasn't as good the seats were leather which were quite firm with even less leg room. Our return trip was cancelled upon our arrival to COL airport which no explanation. Staff booked us onto a Qatar Airways flight. Unfortunately our agent had neglected to book me a gluten and dairy-free meal so I went for very long periods on both journeys with little food.

We travelled to India with no entertainment system whatsoever for a 15 hrs flight! Cabin staff acted like it was not unusual. Seats were not reclining. Cabin staff were not even distributing blankets. Very poor service in total. I will never recommend to anyone.

JFK to Kuwait was an uncomfortable trip in Business class. Seats are old uncomfortable and the entertainment system was likewise old. Food was fair to poor.

Flew to New York from Heathrow return. Headphones entertainment and TVs did not work and individual ceiling lights not working. During outbound flight during the day shortly after take off all the cabin lights were turned off so we had an 8 hour flight in darkness with nothing to do. Took same aircraft back a week later and problem the same.

Heathrow to JFK roundtrip in economy. Comfortable enough good food cheap fares but the inflight entertainment system was the worst I've encountered for many years. Very poor selection of movies and TV and on the return leg the screens didn't work in my row. If you want a cheap airline and don't care much about it having the newest fleet and aren't planning to watch movies for the whole trip Kuwait Airways will do the trick.

JFK to Dhaka. I was pleasantly surprised I received a superb service. My ailing mother was very well cared for. Staff were pleasant and co-operative. I understand they have some hardware issues on the plane even though planes were fairly new yet travel comfort was about equal to other airline.

December 29th 2011 flew from Islamabad to New York JFK. Check-in at Islamabad took a long time because of a big crowd. Flight left on time. An A300-600 plane nice roomy seats clean cabin. Crew were polite and helpful. Food was pretty good. In Kuwait the next flight was an hour late again a good B777-200 plane. This flight was also full. Only bad thing about this airline is the poor entertainment system.