Kuwait Airways

The third time I used Kuwait Airways to travel from New York to Mumbai. I had a very poor experience. I had a flight change in Kuwait. On both flights my seat would not work and I had to sit upright for the entire trip. To make things worse the TV did not work either. I would not recommend this airline if you have other options.

FRA-KWI-ISB on 4 Aug 2012. FRA-KWI operated with an A300. Seats were comfortable and as I sat in Emergency Row and I had unlimited Legroom. All Flights were on time and Meal served onboard was very nice. PTV screens worked well - volume was a bit too low. Flight to ISB operated by an A320. Leather Seats also were comfortable. So based on that Flight experience I can recommend KU.

July 24th 2012 - Flight KU411 Bangkok to Manila. Having previously flown this airline in economy class which was a poor experience I was apprehensive about flying them again. To my surprise and satisfaction I could not fault them on this fight and will use them again in the future.

LHR-JFK 28 June 2012 and JFK-LHR 12 July 2012. On the outbound trip there was a 3-hour delay due to 60 passengers from India that were late connecting at Kuwait. On arrival at Heathrow we were advised of the delay given an apology and a food voucher straight away. On the flight the plane was clean and tidy the food was good and we arrived late but that was acceptable given the early notification. On the return leg from JFK to LHR the plane was again late to leave but arrived 30 minutes early. The plane was clean and tidy the food was again good. Polite friendly and courteous service from the cabin crew. The aircraft is almost 15 years old but was clean and what you expect from a modern aircraft. The in-flight entertainment worked on both trips. I found the trip was excellent value for money.

Did the red eye from JFK-LHR. Seats: I had a seat that was clearly broken and it gave me some discomfort. I could have lived with it for the rest of the flight if I had to and it wasn't absolutely horrible. Either way there was plenty of space everywhere and I was just moved to a different seat that didn't have problems. Inflight entertainment some screens don't work but even if they did it's probably not something you'd want to watch. Screen is tiny and quality is poor and can't pause. Staff courtesy: some were serious some were joking around but nobody was particularly rude. Food: they give you a menu at the start of the flight but it's useless as they only really have a limited selection. Either way it's mostly edible if you're hungry but I would just recommend eating a big meal before take off and bringing some snacks along if you think you still might be hungry later on. Overall this flight cost me 40% less than any other flight that was available. At that price the minor inconveniences were hardly a big issue. I got on the plane slept had food and landed and paid 40% less. Great value for money.

LHR-JFK return. I cannot fault the service we received. Flight was delayed outbound by 3 hours - but this was due to a passenger being ill in Kuwait given refreshment vouchers by the airline. Plenty of leg room - plane was clean and in very good condition. Staff were friendly and helpful and the food good. Return flight landed 45 minutes early. Inflight entertainment did appear to be a bit hit and miss but I either read or sleep when flying and this was only a 7 hour flight. Considering these flights were over £200 cheaper than any other airline I feel that I received good value for money and would definitely use Kuwait Airways again if the price was right.

I traveled JFK-LHR-KWI (6/19/2012) and KWI-JFK (6/24/2012) and was pleased with the service. I saw a lot of negative reviews online after buying my tickets. I was fearful after reading those reviews. The planes/food/crew were nice. I was amazed at the friendliness of the crew. They were very helpful and provided everything I asked for and followed through. The TV screens did not function on the departing flight as was mentioned in some reviews but I was not bothered by it since I do not watch TV on flights and would rather just sleep.

CGK-KWI-CAI and AMM-KWI-CGK. Flight from CGK-KWI-CAI was ok. FA's and ground crew ok. A340 is quite comfortable. PTVs didn't work. Flight from AMM-KWI average. AMM airport is very crowded but ground crews were very helpful. KWI-CGK flight was terrible. At first 8 hrs layover then 2hrs delay after waiting we were sent back to airport hotel because of another 7 hrs delay. Ground crew at KWI airport are unfriendly. After finally entering the plane it didn't move for almost 2 hrs before taking off.

Heathrow to JFK - 2 hours late leaving Heathrow later diverted to Boston because of poor weather so 5 hour delay in total. We were given little information about what was happening and there was confusion about whether we would be disembarked at Boston or carry on to JFK. No inflight entertainment at all - no screens working outbound or return. Old scruffy cabin. Not particularly cheap either. Will never fly them again.

We went from Heathrow to JFK and this was without doubt the worst flight I have ever taken. Nothing worked seats were broken and the flight staff were rude. First and last time.