Kuwait Airways

COK-Detroit with stops in Kuwait and JFK. 3 hours delay in Kuwait refreshments were served. Seats did not recline and the entertainment system was faulty. We missed our connecting flight in JFK and ground staff took almost 3 hours to issue fresh boarding passes and hotel vouchers. I was traveling with a child and a toddler and this delay was unacceptable. We got to the hotel at 11pm though the flight landed at 6.15pm in JFK. Would be good value for money if they improved their ground operations.

Flight 332 on 1/1/13 delayed 4 hours from TRV to Kuwait caused multiple issues for us with connecting flight in JFK. So much for on time performance for this airline very disappointed.

DAC-KUT-JFK. Started on 8 Dec and stayed overnight on to JFK next day. Found the service ok. Food was good and portions satisfactory. Only problem was with entertainment. KUT to JFK (Boeing 777) - 13 hours flight without any entertainment. Headphones provided but sound system not working at all. Cabin crew were nice but they did nothing with TV or headphone problem. Flight was on time.

Kuala Lumpur - Jakarta on Airbus A340. Departure delayed 30 minutes due to some technical issue. Aircraft looked old judging from the lousy seats and old interior. This is my first time seeing the smallest AVOD screen on aircraft which are square lousy headset - all you can hear is the engine noise not the sound from the movie. The air stewardess was polite and kept asking whether you wanted a refill on your tea or coffee they served a nice full meal for such a short flight.

LHR - Kuwait - Mumbai and back. Having checked in online with a specific seat I was disappointed to find my seat occupied and the flight attendant was unwilling to act. I had to find another seat which was difficult as the plane was full. The seats were lumpy and food adequate. Attendants rather mechanical and unwilling to have conversations. 3 hour delay at Kuwait City. The return flights from Mumbai were similar but because they were not full you could at least spread out and choose a IFE screen that worked. The fact that the flights were not full is indicative of the standard of aircraft and service. The cheapest prices so you don't get the best product.

Mumbai-Kuwait-JFK and back. On our Kuwait to JFK leg we had an unscheduled stop over in Frankfurt. When we checked with the cabin crew we were told that it was a refuelling stop. They did not even announce this before take off. During the flight the snacks were left at the back of the flight however we were not informed of this. When I requested a soft drink I was told that if took it I would not be served during my meal. During both trips the crew were rude seats never reclined food was stale and inadequate inaudible in-flight announcements dirty toilets no blankets. Would never recommend this airline.

LHR-JFK on 10/11/12 (KU101) and returned on 13/11/12 (KU102) in Business Class. Everything went smoothly. On arrival at LHR you can use the Gulf Air lounge which is a very pleasant facility. We boarded without incident. Appeared to be a quiet flight. Staff members were excellent on both journeys. The food was interesting. They handed out some entertainment 'i tablet' type of thing a screen with headphones. It worked well and there was a broad range of material pre-loaded onto it. The seat / cabin are old fashioned but not so as to seriously detract from the overall experience. The seat is not a flat folding seat. This is not BA Club World by any means; however it is a fraction of the price of club world. On the return you can use the Oasis lounge at JFK. There was a scrum for the flight at the boarding gate. This was not the fault of the staff but the passengers. There was a real mix of passengers on the flight; many of whom did not know how to behave. The staff were very good and insisted on orderly boarding. We left and arrived safely which is ultimately all you really want. Staff were courteous and helpful. Otherwise a good experience and it was £546 cheaper than the next cheapest flight.

If you are traveling on an extremely tight budget and don't care how you get to your destination then this may be for you. Traveling with a Group of 12 this carrier managed to get our University of Guam Singers from Manila (MNL) to Kuwait (KWI) (via Bangkok BKK) connecting to Rome (FCO). Aircraft was an A340 followed by an A300 that were extremely dated. The cabin looked old and had a stench that was not appealing. The seats were stained and looked overused. TV monitors were broken and fell out from the harness during the flight. The entertainment was obviously not working in any of our 12 seats. The inflight crew were like robots - going from seat to seat asking in the same monotone voice if passengers will be having dinner. No warmth no personality in the hosts. In the end our return flight was cancelled and although they paid for our hotel stay in Rome we missed our connecting flights. All 12 of us were later put on another carrier which was much better than what we experienced originally flying with Kuwait.

FRA-KWI-CGK. All flights on time nice friendly staff cabin interior quite old (all planes are +/- 20 years old) therefore poor entertainment due to broken in seat screens. Plenty of space from FRA-KWI due to low utilization rate (+/- 30 %).

LHR-JFK return. Was quite nervous travelling with this airline after reading some reviews on here but was pleasantly surprised with the service. Both flights on time and actually arrived at the gates early. No queues for check-in at Heathrow and a very small 10 minute wait at JFK. Boarding a little messy in Heathrow due to the small number of seats available but this is BAA's problem and not Kuwait's. Hot snacks and a hot meal served on LHR-JFK leg with a hot meal and cooked breakfast with fruit served on JFK-LHR. In flight entertainment is seat back TVs on Boeing 777 can be a bit hit and miss we were a party of four and only half the screens worked. Overall offers excellent value for money compared to competitors on this route and would definitely travel with them again.