Kuwait Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 321 reviews
4/10
3 star Skytrax Rating
Filter Reviews by :
Show
4/10

Kuwait Airways customer review

(Ireland)

Kuwait to Sohag (Egypt) via Sharm El-Sheikh. I chose it because it's the only international airline that flies to Sohag in upper Egypt. The flight was on a really old 20 year old A320. Flight attendants were ok professional but not very friendly food was actually good with a delicious chicken biryani dish. However there was no entertainment of any kind the plane's seats were all blotched and stained. The bathrooms though clean were old and needed refurbishment badly. Our stopover in Sharm El-Sheikh was delayed for 2 hours and we were stuck on a hot plane during this whole period. The sector to Sohag was uneventful but only water was served. Kuwait Airways is centuries behind other Gulf carriers. I don't understand how a rich country like Kuwait has one of the oldest fleets in the Middle East.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Kuwait Airways customer review

(United Kingdom)

London Heathrow-Kuwait-Kuala Lumpur and back. B777-269 and A340-131. Planes were old and really dated. Cabin looked like it wasn't even cleaned. IFE was not working Food was OK and crew barely smiled. I will never fly this airline again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Kuwait Airways customer review

(United States)

JKK-Kuwait-Islamabad-Kuwait-Colombo-Kuwait-JFK. I took 6 flights on this 2 weeks trip to Asia. Tickets were cheap. All six flights were delayed. Minimum delay was 2 hours and maximum 18 hours. My first flight from JFK to Kuwait was 2 hours delayed without any reason. It was a 777 but old. No entertainment for 14 hours. Seats were not reclining and food was just food. Staff were rude. My other flight was from Kuwait to Islamabad but it delayed due to fog. We stayed at airport for 18 hours and they told us that all hotels were fully booked.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Kuwait Airways customer review

(United Kingdom)

Flew from UK to Sri Lanka with change in Kuwait. I chose the airline based on price but as the tickets were only £80 less each than Emirates this was a real false economy and one I regret. Where to start old dirty plane unexplained delays in Kuwait legroom bordering on illegal in-flight entertainment totally absent uninterested staff (except one attendant on return flight who was exception to the rule) food ok although no alcohol. During the night flight the lights were not turned down and people were aloud to wander from their seats to have communal chats so it was impossible to sleep.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Kuwait Airways customer review

(Indonesia)

I flew from Jakarta Indonesia to JFK (NY). My flight to JFK was delayed 3 hours in Jakarta and the flight back to Jakarta was delayed 2 hours. Entertainment was very poor 4 channels and I couldn't pause repeat or forward. I had to ask for a blanket I had to ask for earphones. Mostly the non vegetarian food was finished (so although I'm not a vegetarian I had no choice but to get meat for my meal). Planes were old. I couldn't charge my phone or any other devices. They didn't give toiletries like socks eye shade ear plugs or toothbrush. They didn't maintain the cleanliness of the toilets. I will never fly with this airline again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Kuwait Airways customer review

(Sri Lanka)

Kuwait Airways is by far the worst airline I have travelled. Our flight was delayed 45 minutes taking off from Colombo and arrived 20 minutes later than our connecting flight. The connecting flight to New York had taken off without waiting for passengers. The support given by the ground staff was next to nil and there was no alternative provided. Ground staff were very rude. we were asked to stay 24 hours for the next flight that they were 'sorry' they were not able to help anymore. We were sent to a hotel near the airport. No facilities provided to make calls outside to inform our family of the delay and to make alternative arrangements as we had to cancel and make new reservations for flight and hotel. The Kuwait airways rates are low which makes this an attractive option but the hassle this airlines puts you and the lack of support or service is not worth that cost. I would never fly Kuwait Airways.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Kuwait Airways customer review

(India)

Mumbai-Kuwait-Tehran-Kuwait-Mumbai. My journey with Kuwait Airways came as a pleasant surprise. I got more than I expected. I bought the ticket for its price. The flights were on time food was excellent (I'm a vegetarian) cabin crew were very polite and attentive to my needs. The best part was the hotel stay that was given to me in Kuwait as the transit was too long. The only couple of downsides were the old aircrafts and non existent IFE. Overall a wonderful experience for the price.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Kuwait Airways customer review

(United States)

Kuwait to JFK via LHR on an older B-777 that had not been upgraded - with older style seats and entertainment. The airplane had been refurbished service standard business class service. The food was good but would have been a lot better if I could have had wine with my meal and port with my cheese tray. With Kuwait Airways "you get what you pay for" - you don't get any special treatment checking in boarding or baggage delivery. I am not saying I will ask my company to book me with them again if I have a higher quality alternative but if I was having to pay the bill I would consider them.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Kuwait Airways customer review

(Thailand)

A quick 3 hours flight from Bangkok to Manila and back. Can't really fault Kuwait as they've shown a rather decent standard on both flights. Flight to Manila was completely full and back to Bangkok about 40% occupancy. Flights on time An ageing A340 but well kept and maintained. I flew economy and granted seeing the Business class it seems quite outdated (fitting C class from the 80s). The PTVs were minuscule and turned off. Meals hot and edible and cabin crew mix of Thai and Filipino only. Ground services very polite and helpful. Kuwait airways doesn't have a smart phone APP but their online check in worked (only for 1 leg of this trip). Amazed to see a 40KG allowance on my ticket. Very comfortable and uneventful.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Kuwait Airways customer review

(United Kingdom)

London to New York October 19. Flight number KU 401. This is the worst airline I have ever flown - and I've flown many! Nothing worked - IFE system overhead light seat recline toilets. The response from the staff to complaints about broken items was "go and find yourself another seat and that may have a working IFE system / lights / seat recline etc. The safety regulations are almost non existent passengers can seat themselves wherever they like no-one was woken up to recline seat at take off or landing there was overhead luggage all over the airline including in front of the exits and the fasten seat belt light was on for the entire flight so everyone ignored it. The response from the head of customer service in New York was "Too bad. So what if a few 'little' things aren't working". No apology.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no