Kuwait Airways

✅ Trip Verified | Delhi to Paris via Kuwait. A320 was not comfortable while Boeing 777 was comfortable but the airport layover at Kuwait was really negative experience. Washrooms are filthy and behaviour of security staff is rude and they are disorganized. Overall the environment is cold on the airport seems like a shut down shopping mall and layover is not recommended. You can opt for this airline if they are not transiting through Kuwait otherwise not recommended at all.

✅ Trip Verified | Kochi to Kuwait. Good and very attentive ground staff. They drop the business class passengers personally to the immigration after check. The flight was on time. Overall good experience with Kuwait Airways again. Looking forward to fly with them again.

✅ Trip Verified | Kuwait to Kochi. The aircraft was not too old or may be a new one. The flight departed on time from the Kuwait Airways dedicated new terminal no: 4. Cabin crew was very attentive, Food & Beverage good. In business class the seat was not flat bed. Overall flight experience was very good but the ground services was very poor.

✅ Trip Verified | Kuwait to Bangkok. It was a very comfortable flight. The flight was on time,aircraft was almost new. Cabin crew was ok attentive, food & beverage above average though no alcoholic beverage available. The toilets were not that clean. The seat, leg room was ok. Would fly again with Kuwait airways.

Not Verified | Munich to Manila via Kuwait. Worst airline ever! Once arriving in Kuwait from Germany we found out that the flight was delayed by three hours. We asked what our rights are since we will miss our connection flight in Manila. They said no rights since it’s not booked all on one ticket under their name. They said sorry but moved on. We than booked a new ticket for 100€ each. Unbelievable this service. After a longer discussion we were offered a hotel since our normally 5 hours stopover would have been 8. we were picked up at the hotel 1.5 hours before the new departure time. At the Airport we were waiting again until the newly scheduled time passed again. No announcement nothing. Hundreds of people waiting without news. Than they suddenly announced again a delay of 2 hours. Our newly bought connection ticket expired again. They said we are sorry but that’s the rules and regulations. Unbelievable really, they said to book again on our costs and than again they delayed it and we had to book a second time on our costs. We got offered nothing. When we complained they were so rude to us. And we should be quiet if we don’t want trouble with airport security. This was definitely my last flight with them. Shame on you Kuwait Airways.

✅ Trip Verified | Delhi to Kuwait. I am very disappointed with staff in Delhi, they gave us a lot of trouble and made us wait unnecessarily saying that they do not know about the e-visa of Pakistan and saying that it's their first time flying that route. Hope it can be sorted out because this was my first time on the airline and its leaving me with a bad impression. Thanks

Not Verified | Lahore to Istanbul via Kuwait. Aircraft seats are uncomfortable. It was unclean. The service was not helpful and the meal not good.

Not Verified | London to Manila via Kuwait. I was very nervous after reading the reviews on here. However I have to say they were fantastic. The other passengers were a nightmare and I can see why the staff get the hump. The way they were treated was criminal.

✅ Trip Verified | They lie. Having flown a few times with Kuwait Airways, I deliberately booked the back four seats as they are most suitable for my family of four. As we were boarding the plane we were advised the seats were 'broken' and moved to the front. It was chaos, children throwing food, kicking the seats in front and next to me, parents ignoring or sat in business class and nanniess had no control over the kids, even standing up on the seats during take off and landing. I went to look at our broken seats and all were being slept on by other passengers. Will never fly them again. Avoid. Transfer through KWI is unfriendly, airport has nothing to offer. On board wifi is very expensive comparatively to other airlines.

Not Verified | London to Kuwait via Bangkok. They emailed me a change of flight. The rescheduled flight took off from Kuwait three hours before I landed there. The seats on the plane were very comfortable so I decided to fly with them again. They have turned down three attempts to purchase two tickets online with three different credit cards which work everywhere else. I called their main office in Kuwait "We cannot help you or sell you tickets. Send an email". I sent two emails, one to Kuwait Airways and one to OASIS membership. Kuwait Airlines told me to phone the Kuwait office. OASIS memmbership told me to phone the Kuwait office or email Kuwait Airlines. Never met a company before who just do not want my money.