Kuwait Airways

Not Verified | Kuwait Airways Failure to Support in a Time of Crisis. I am extremely disappointed with the lack of responsiveness and empathy shown by Kuwait Airways regarding my situation. Despite several attempts to reach out (Whatsapp, Email, Twitter), I have been ignored, leaving me with a deep sense of frustration and anger. I had requested a refund or even a gesture of goodwill for the return tickets of my wife and four children, who had to urgently return home due to a critical health issue involving a close member of my family. While I fully understand that the tickets were non-refundable, the exceptional circumstances called for at least some level of understanding and humanity. Furthermore, I requested to use one of the unused tickets for additional luggage on my own return trip to France. Once again, I was met with a refusal, despite the ongoing emergency and the considerable cost I’ve already incurred. The lack of response and the absence of customer care from Kuwait Airways has been shocking, especially from a company that claims to prioritize its customers. Such behavior only damages your reputation and pushes loyal customers to reconsider ever flying with Kuwait Airways again. I hope this public post serves as a reminder that when a company fails to show empathy and support during difficult times, it affects not only individual experiences but also the brand’s image globally.

✅ Trip Verified | I must say, the experience was disappointing and frustrating. Initially, we were scheduled to return on August 16th, but our flight was unexpectedly canceled and rescheduled for August 23rd from Beirut to Bahrain via Kuwait. To make matters worse, that second flight was also canceled, leaving us in a difficult position and with no immediate solution for our travel plans. One of the most frustrating aspects of this ordeal was the airline’s handling of our refund. Since I purchased my ticket through a travel agent, Kuwait Airways has taken an exorbitant amount of time to process the refund. It's been incredibly disheartening to see other travelers online receive timely refunds for similar situations while I’m left waiting without clear communication or support. Adding to my frustration, I had reached out to Kuwait Airways on August 1st, inquiring about the last available flight from Beirut (August 4th) due to security concerns. I was informed that the flight was full, which led us to explore alternatives. However, a friend later shared a video showing that the flight was, in fact, half full. This lack of transparency and coordination raises questions about the airline's communication practices and customer service. Given the multiple flight cancellations, delayed refund process, and the inconsistent information provided by the airline, I can’t help but feel let down by Kuwait Airways. Travel can be stressful enough without having to navigate such issues. While I understand that cancellations can happen for various reasons, the lack of support and clarity has made this experience far from satisfactory. In conclusion, I would advise potential travelers to think carefully before booking with Kuwait Airways, especially if you're reliant on timely travel and customer service. In our case this has caused us to buy other tickets by a different airlines which has incurred an extra cost on us. My experience has left me hesitant to fly with them in the future.

✅ Trip Verified | In the middle of the trip, I experienced very bad headache and a sudden loss of consciousness. My husband asked for assistance but despite the urgency of the situation, the FA who attended to me was not prepared to offer any assistance. He was just there watching me. Fortunately, one co-passenger was very kind to assist me until I felt better and until we left the aircraft. About the situation, I email the airline 2x to file a complaint but till now I didn't receive any feedback from them.

✅ Trip Verified | I have faced very rude behavior from cabin crew from Kuwait to Cochin flight on 07/4/24 at 2330 hrs. Since I was traveling with my 2-year-old son, the air hostess insisted I keep the child on the seat but the child was crying so I requested the attachments to keep the baby on my lap, she was quite unhappy and brought that belt and just threw it at my seat. The rest of the flight journey was nice and comfortable.

✅ Trip Verified | Kuwait Airways is by far the worst airline. They have no customer support. I travelled to Munich in October and when I landed at Munich, my baggage hadn't arrived, to which I complained and there was not a single center that entertained Kuwait Airways for lost baggage. I filled the Property Irregularity Report and handed it to the AHS at Munich Airport and notified Kuwait Airways of my lost baggage online through their email, their website contact as well as their WhatsApp, but I received no reply. After 8 days, I received one of the two bags at my residence in Munich, and 10 days after that, I received my second bag which (was new) had its zips broken, locks broken, the bag was a mess inside with the inner shielding broken. I had initially complained for lost baggage and then I applied for compensation for delayed and damaged baggage. My constant messages and emails were ignored by their customer relations department. No compensation was given.

✅ Trip Verified | Our first flight from London-Kuwait-Dhaka was okay, coming back we had 46kg (23kg x2). Dhaka to Kuwait was extremely stressful, we had under packed 5/6 suitcases and 1 was 4kg over the 23kg limit. As there was 3 of us, we just assumed that as we were under the 138kg limit, it would be okay if one suitcase was over. As in most Airlines they allow this. The staff at the check in desk were extremely patronising and rude, they were sniggering at us. And insisting we should pay £95 or they (staff) will have to pay the fine. The suitcase that was over, was broken thus we didn’t want to reopen it and decrease the weight. The rule for 23kg each suitcase is extremely stupid as from London-Kuwait-Dhaka the baggage allowance was one suitcase as 32kg. So it’s not the matter for heavy handling. We were under our weight limit and they were asking for money. In addition our flight is currently being delayed and we do not know when we will be able to fly. So we won’t be flying with Kuwait Airways again, and I will not recommend to others to do so.

Not Verified | As a frequent flyer on the Kuwait Airways I would recommend it on there large aircrafts such as B777-300er, A330-800neo or A330-200, and specially on business class even though it is expensive but you will get a good quality service. My rating would be on there business, first and royal class And I have also uploaded a photo of B777-300er business seat

Not Verified |  Our original flight from Kuwait to Bangkok on August 12,2023. The original flight was first delayed by an hour and a half. However, within 45 minutes of taking off, the captain announced technical difficulties and we returned to Kuwait Airport. When we landed in Kuwait Airport, we remained there for at least 10 hours without any formal information about the rescheduling of our flight. We enquired multiple times but the staff were unable to provide any helpful information about our next departure. The situation was very poorly handled and the staff were, at times, intimidating towards passengers who were simply exhausted and looking for information to determine their onward travel plans. The staff said that they would provide us with food and water during our wait, however, this took at least 7 hours to reach us. We eventually arrived in Bangkok at least 13 hours later than expected. Overall, it was a prolonged and distressing experience and below the standard of what we would expect from Kuwait Airways.

✅ Trip Verified | Poor customer Service in flight. For food, There was only lamb available - no chicken and not even veg. But most irritating was that they were not apologetic and did not even serve me the tray which has got salad and dessert etc. Totally ignored me. I had to ask again for the other stuff to be served to me

✅ Trip Verified | I really enjoyed the service provided helpful, friendly and assertive cabin crew on all four flights. Also the ground staff were also helpful. The food was really nice on board and i had loads of free drinks. I had managed to use the online portal with ease. Will definitely recommend and fly again with KA.