✅ Trip Verified
| Myself, My 19 Week Pregnant daughter, My sister and My Daughters Mother in law had our flights booked & paid on 16 May 2019. We were on a MSC Cruise to the Portugese Islands (28 Feb - 2 March 2020). We were at the King Shaka airport at about 7H15 the morning, but our flight was only 13H00, so we had breakfast and something to drink later the day, when we wanted to check in (Check in starts 90 min prior) just before 12H00, we were told that the flight is fully booked and they can't help us. Maybe they will be able to help us at 15H30. I was shocked, because I never knew they can bump you of your flight, as we had paid our tickets 10 months ago, and wasn't aware that we can check in before you give in your luggage. (I was under the impression that you can only check in before the time if you have hand luggage). I was furious, as they explained to us that they overbook the flights, because some people do not pitch for the flights, and then they could have put someone else in that seat. After a huge fight and a lady from Kulula treating us badly they offered us a discount on our next flight and a meal voucher of R110 pp. One of the Kulula employees even told us that the MSC was at the harbour earlier than expected, and there were people who wanted an earlier flight, so they gave away our tickets, this is just ridiculous! After waiting for about 30 Minutes they booked us on a flight, and we did not even sit together. Meanwhile the rude Kulula attendant asked us if she can book us with Mango but then we need to pay for new tickets? So disappointed in Kulula!