Korean Air customer review
Peter Butterworth (United Kingdom)
Internal flight Daegu - Incheon on which my wife and I had a confirmed booking. Normal check and security clearance proceeding through to departure lounge. Shortly prior to scheduled departure the departure notice board advised the flight was on hold. No advice was given as to action required. After a lot of confusion we proceeded back through security to find our baggage dumped in the checking area without any advise or security. Korean air staff were ineffectual and totally unprepared for any form of customer aid. We experienced a delay of approx. 3.5 hours and eventually made our connecting flight.
Seat Type | Economy Class |
Value For Money | 12345 |
Recommended | no |
Korean Air customer review
N Cox (Hong Kong)
ICN-YVR. Check in and ground service at Incheon excellent. Inflight service disorganized and of poor quality. Cabin crew have poor to non-existent English language skills. My seat 10J was hard and made sleeping difficult. Minimal seat upholstery. Overhead luggage bins utilized to store cabin service equipment or crew luggage. Older model 777-200. Food quality is deteriorating each year. Menu selection the same as two years ago. First class is similar but not worth the extra tariff for the same service level and amenities as Business.
Seat Type | Business Class |
Value For Money | 12345 |
Recommended | no |
Korean Air customer review
John Beattie (United Kingdom)
LHR-ICN my first class flight experience and was expecting something very special. Reality was a disappointment and not much better than business class - certainly not worth considerable extra expense or air miles. Seats recline to 180 degrees instead of 160 for business but otherwise everything is the same. Discovered that the seat next to me which was empty at takeoff was marked with a sign for flight attendants to rest! Attendants resting in first class? Service from the attendants was super-smiley and Koreans are renowned for their hospitality - almost too much at times and it can be hard to get some peace and privacy. Cutlery was strange : metal forks and spoons but plastic knives which I suspect were recycled. I know that metal knives are a security issue but other airlines use blunt-ended metal ones in business. Food was certainly no better than business class and the whole experience was similar to KLM business class without the grumpy KLM flight attendants.
Seat Type | First Class |
Value For Money | 12345 |
Recommended | yes |
Korean Air customer review
Stephen Elgie (United Kingdom)
London to Auckland and enjoyed the leg room. Service fast and efficient and now with screens in all seats.
Seat Type | Economy Class |
Value For Money | 12345 |
Recommended | yes |
Korean Air customer review
T Fillary (United Kingdom)
LHR-ICN-HoChiMinh Siem Reap-ICN to LHR. AVOD on all but Siem Reap - ICN. Excellent service good food clean and good sized seats for economy.
Seat Type | Economy Class |
Value For Money | 12345 |
Recommended | yes |
Korean Air customer review
Mark Downey (United States)
LAX-ICN-SYD-SEA horrible service for the most part. Flight Attendants performed minimal of service. We needed to change our meal service on every leg of trip to accommodate other passengers. Went over three hours before we saw a flight attendant at one point.
Seat Type | Business Class |
Value For Money | 12345 |
Recommended | no |
Korean Air customer review
V Godbold (United Kingdom)
LHR-ICN-MEL return. We found the legroom perfectly acceptable on B747 and Airbus. Toilets were cleaned regularly. During daytime flights the cabin crew came round regularly with soft drinks (alcohol on request) and during the night flights were checking on passengers. The meals were good and entertainment excellent. The 20 hour stopover in Seoul at the Hyatt Regency was excellent lovely room dinner and breakfast was included with a voucher for sandwich or buffet lunch at the airport before our flight. I chose Korean Air because their flights to Australia were 300 pounds per person cheaper than all the other major airlines.
Seat Type | Economy Class |
Value For Money | 12345 |
Recommended | yes |
Korean Air customer review
C Arnauld (United Kingdom)
SYD-ICN-LHR return. Excellent value for money downside is legroom on 747 which seems to not be comfortable for people over 5ft 8. I would strongly recommend to anybody to book a seat in the back 3 rows of economy which for some reason have more legroom and are seated in pairs. Staff friendly and happy and I was well looked after. Inflight entertainment excellent. Choice of Korean or Western dishes. Good food. Included a free stopover on outbound flight an excellent 4 star hotel in Seoul with meals provided. Seoul Airport excellent for entertainment shopping and transit stops.
Seat Type | Economy Class |
Value For Money | 12345 |
Recommended | yes |
Korean Air customer review
Manoj De Mel (Australia)
Friendly and helpful staff recommended for the families travel with kids. Food is not the great but not bad. The transit hotel provided was fantastic and hotel staff friendly and supportive. Most of the staff speak English but not fluently. Flights are comfortable and are equipped with touch control entertainment system in Economy class.
Seat Type | Economy Class |
Value For Money | 12345 |
Recommended | yes |